RMLV: The environment in and around a licensed venue may impact on the venue’s safety. Lighting levels set to create ambiance and character should not compromise the safety of patrons and staff. The provision of adequately light, well-appointed and maintained facilities is a way of: Encourage good patron behaviour Deterring unnecessary and unwanted incidents […]
Hiring a security firm is an important factor for licensees and approved managers – RMLV -. To create a diverse and competitive pool of applicants, advertise the opportunity and request written applications. The application can then be examined to establish the character, reputation, experience and qualifications of the firm and each partner/director as a provider […]
One of the objectives of the RMLV course (Responsible Management of Licensed Venues) training is to encourage licensees and approved managers to use risk management and self-audit processes for the continued safe and responsible operation of their business. A venue placing a ban on a person, when it can be justified, is a legitimate risk […]
We all know from our own personal experiences that it can be difficult to communicate with intoxicated patrons, as they struggle to focus and hold a conversation. Before dealing and communicating with an intoxicated patron, there are some key steps to keep in mind, these include: Always show patience and respect to the person you […]
Compliance with the Trade Measurement Act 1990 will ensure that the correct and approved measuring instruments are used for selling beer and certain prescribed spirits, and that consumers do not receive short-measure.
RSA (Responsible Service of Alcohol) training applies to most staff involved in the sale or supply of liquor. But is this enough? Responsible managers in licensed venues understand that staff training doesn’t stop at RSA and is essential to ensure that all staff members are delivering service in a consistent manner. This enables the licensee […]
The Alcohol Beverages Advertising Code also outlines the protocols for Promotion of alcohol at events. This blog is designed to educate licensees and approved managers to assist them with compliance at their venues.
Where ID scanner technology is used by a licensed venue, the licensee collects valuable data which it needs to protect, and for which it must be accountable to patrons in accordance with key privacy principles:
This blog outlines some examples of unacceptable liquor practices or promotions as detailed in the Liquor Regulation 2002 (Section 41). Ultimately, whether or not a promotion or practice is lawful will depend on how the actual promotion or practice is conducted by the licensee and their staff, whether the risks have been satisfactorily controlled, and […]
This blog reproduces a copy of the Alcohol Beverages Advertising Code for licensees and approved managers in their endeavour to meet their legal requirements of licensed premises in Queensland.