Tag Archives: Responsible Management of Licensed Venues

Lighting at Licensed Venues | RMLV

RSA online

RMLV: The environment in and around a licensed venue may impact on the venue’s safety. Lighting levels set to create ambiance and character should not compromise the safety of patrons and staff. The provision of adequately light, well-appointed and maintained facilities is a way of:   Encourage good patron behaviour Deterring unnecessary and unwanted incidents […]

Hiring a Security Firm at Your Venue | RMLV


Hiring a security firm is an important factor for licensees and approved managers –┬áRMLV -.   To create a diverse and competitive pool of applicants, advertise the opportunity and request written applications. The application can then be examined to establish the character, reputation, experience and qualifications of the firm and each partner/director as a provider […]

RMLV Course: Banning patrons and risk management

rmlv course

One of the objectives of the RMLV course (Responsible Management of Licensed Venues) training is to encourage licensees and approved managers to use risk management and self-audit processes for the continued safe and responsible operation of their business. A venue placing a ban on a person, when it can be justified, is a legitimate risk […]

RSA Online Certificate: Things To Keep In Mind Before Talking To An Intoxicated Patron

rsa online

We all know from our own personal experiences that it can be difficult to communicate with intoxicated patrons, as they struggle to focus and hold a conversation. Before dealing and communicating with an intoxicated patron, there are some key steps to keep in mind, these include: Always show patience and respect to the person you […]

Hospitality Staff Training Doesn’t Stop at RSA

Hospitality Staff Training doesnt stop at RSA

RSA (Responsible Service of Alcohol) training applies to most staff involved in the sale or supply of liquor. But is this enough? Responsible managers in licensed venues understand that staff training doesn’t stop at RSA and is essential to ensure that all staff members are delivering service in a consistent manner. This enables the licensee […]

Examples of Unacceptable Liquor Practices or Promotions

This blog outlines some examples of unacceptable liquor practices or promotions as detailed in the Liquor Regulation 2002 (Section 41). Ultimately, whether or not a promotion or practice is lawful will depend on how the actual promotion or practice is conducted by the licensee and their staff, whether the risks have been satisfactorily controlled, and […]