Customer Service Excellence
Providing exceptional customer service is at the core of any successful business today. In our industry, many businesses are offering a similar product and facility, so it will be the quality of service and the value your staff add to the product that will distinguish your venue from your competitors.
What is customer service? It has been described as many things, such as exceeding members’ expectations, anticipating members’ needs, motivating members to return, creating a sense of ownership for staff and members, improving profitability, dealing with difficult customers, marketing the business, having a positive attitude and creating a point of difference.
Set a course of action that will change the culture in your venue. CTA Training Specialists will help you create your own unique program of customer service excellence, that will integrate into the entire operation. From recruitment and inductions, staff training, departmental skills, standard operating procedures, staff appraisals and recognition.