Providing exceptional customer service is at the core of any successful business today. In our industry, many businesses are offering a similar product and facility, so it will be the quality of service and the value your staff add to the product that will distinguish your venue from your competitors.What is customer service? It has been described as many things, such as exceeding members’ expectations, anticipating members’ needs, motivating members to return, creating a sense of ownership for staff and members, improving profitability, dealing with difficult customers, marketing the business, having a positive attitude and creating a point of difference.Set a course of action that will change the culture in your venue. CTA Training Specialists will help you create your own unique program of customer service excellence that will integrate into the entire operation. From recruitment and inductions, staff training, departmental skills, standard operating procedures, staff appraisals, and recognition.
“The professionalism and skills CTA Training Specialists have introduced into our Club to formulate and implement the Customer Service Points of Success program is truly incredible.
CTA, as a company, have embraced our staff needs and developed a personal rapport with each and every staff member that has seen beyond doubt amazing change in our Clubs ethos.”
ANTON MOGG / General Manager
Customer Service Excellence Program includes the following elements:
Get moving! Motivate your management team and focus on the level of service in your venue.
We’ll help you set a vision of excellence and set a course of action to follow through with it.
Invite every member of your team to create a mission statement.
The program will detail each component of the service process from greeting to farewell.
Start empowering your staff, changing their attitude and encourage them to take ownership of their club and their own self-improvement.
CTA Training Specialists will co-ordinate the development of a three to five tiered staff recognition and reward program.
Motivate your staff to action and reward their efforts.
We’ll show you how.
A total commitment is paramount to reaching the ultimate in performance.