Gaming Nominee Training Course QLD

Gaming Nominee Training Course QLD

A Gaming Nominee is an employee performing a managerial role at a gaming venue and is responsible for gaming activities. The Queensland Office of Liquor and Gaming Regulation (OLGR) requires all applicants for a Gaming Nominee licence to successfully complete the approved Gaming Nominee training course.

This training course covers the legal responsibilities and best practice management techniques in accordance with the Gaming Machine Act (Qld).

• Non-accredited course

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Today

Gaming Nominee & CLO Online via Video Conference 09/10/2024

CTA Training 55 Holland Street, Northgate, Brisbane, Queensland, Australia
Virtual Event Virtual Event

The Queensland Gaming Nominee course online via video conference expands on the legislative requirements of Gaming Nominees in Queensland venues as per the Gaming Machine Act, Gaming Machine Regulation, Queensland [...]

Get Tickets $465.00 15 tickets left

Gaming Nominee & CLO Online via Video Conference 23/10/2024

CTA Training 55 Holland Street, Northgate, Brisbane, Queensland, Australia
Virtual Event Virtual Event

The Queensland Gaming Nominee course online via video conference expands on the legislative requirements of Gaming Nominees in Queensland venues as per the Gaming Machine Act, Gaming Machine Regulation, Queensland [...]

Get Tickets $465.00 20 tickets left

Gaming Nominee & CLO Training at Northgate 23/10/2024

CTA Training 55 Holland Street, Northgate, Brisbane, Queensland, Australia

The Queensland Gaming Nominee course expands on the legislative requirements of Gaming Nominees in Queensland venues as per the Gaming Machine Act, Gaming Machine Regulation, Queensland Responsible Gambling Code of Practice and [...]

Get Tickets $465.00 11 tickets left

Gaming Nominee & CLO Online via Video Conference 04/11/2024

CTA Training 55 Holland Street, Northgate, Brisbane, Queensland, Australia
Virtual Event Virtual Event

The Queensland Gaming Nominee course online via video conference expands on the legislative requirements of Gaming Nominees in Queensland venues as per the Gaming Machine Act, Gaming Machine Regulation, Queensland Responsible Gambling Code of Practice and other relevant legislation. Participants who complete this course will be required to apply for their Gaming Nominee licence through OLGR. Your Gaming [...]

Get Tickets $465.00 20 tickets left
gaming nominee course

Requirements

To begin our Gaming Nominee course, you will need the following:

Personal Information

We will need your full name, street address, mailing address (if applicable), date of birth and phone number to create an account in our system for you.

 Email Address

We need an active email address to set up your account, and send you updates on your training status.

Statement of Attainment

Your Statements of Attainment, certificates of completion are provided in a printable PDF format.

Course Details

The Queensland Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to employ a Gaming Nominee. To hold a Gaming Nominee licence, you must successfully complete the approved Gaming Nominee training course and make an application to the OLGR for your licence.

The Queensland Responsible Gambling Code of Practice requires that gambling venues appoint a person to perform the role of Customer Liaison Officer (CLO). The Gaming Nominee training course includes the CLO training.

  • Latest Gaming Legislation
  • Self Exclusion Provisions
  • Nominee Obligations
  • Appeals Procedures
  • Active Monitoring
  • Interaction with the Community
  • Help and Support Information for Customers
  • Reporting Procedures to Queensland Office of Liquor and Gaming Regulation

The Queensland Office of Liquor and Gaming Regulation (OLGR) requires every gaming venue in Queensland to employ a Gaming Nominee. To hold a Gaming Nominee licence, you must successfully complete the approved Gaming Nominee training course and make an application to the OLGR for your licence.

  • Queensland (QLD)

Your certificate will not expire, however you may wish to complete refresher training to ensure you maintain your knowledge.

All students are supplied with the following information during the course to help build a greater understanding and increase knowledge in preparation for the assessments.

  • Documents
  • Readings
  • Links to relevant websites
  • Case studies
  • Supervisor Report
  • Videos

We use the following assessment tools to determine a student’s competence.

  • Knowledge checks that require the student to select the correct answer/s from multiple choice questions
  • Knowledge checks that require the student to respond by selecting True or False
  • Knowledge checks that require the student to select all correct answers (multiple choice)
  • Online Assessment in which you are required to answer ALL questions correctly.

Our FAQ’s below may help you, if you can’t find the answers you are looking for, feel free to contact our fully qualified support staff via LiveChat.

What is a Gaming Nominee?

An employee who performs managerial functions that are responsible for the conduct of gaming at their licenced premises

All licenced venues are required to have a gaming nominee

Who can conduct the Customer Liaison Officer training?

Like ‘Responsible Service of Alcohol’ (RSA) training, the Office of Liquor and Gaming Regulation (OLGR) has approved certain trainers to deliver the gaming nominee course. Club Training Australia is an approved customer liaison officer trainer by OLGR.

How long is the Gaming Nominee course?

  • The course is conducted over 1 day (8.30am – 6.30pm) and is held at the CTA Training Specialists office in Northgate.

How long will my Gaming Nominee last?

Your certificate will not expire, however you may wish to complete refresher training to ensure you maintain your knowledge.

Who needs the Gaming Nominee Certificate?

  • An employee who performs managerial functions that are responsible for the conduct of gaming at their licenced premises
  • All licenced venues are required to have a gaming nominee

Information required for enrolment

Date of Birth

It is a government requirement that we capture this information.

Email Address

Your email address must be unique and not previously used by another student.

Name on my certificate?

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals correctly.

Incorrect Information

Simply send an email to [email protected] or contact us via LiveChat on our website and we can amend the information.

English is my second language

If you feel you may have difficulties understanding the learning materials, simply send an email to [email protected] or contact us via LiveChat on our website.

To complete this course you will require:

  • A unique email address not previously used by another student
  • Identification, you will need to provide us with photo identification.

Booking Fees

  • Gaming Nominee and/or Customer Liaison Officer (CLO) tickets purchased via 3rd party booking sites, may be subject to a booking fee. This covers the cost of the processing of the ticket. Booking fees vary depending on the relevant 3rd party booking site. This booking fee is non-refundable if a ticket is cancelled or refunded.

Confirmation of Booking

  • Course payment must be received at the time of booking or at least seven (7) days prior to course.
  • If you are booking into a class to be held within seven (7) days, payment must be received within 24 hours of booking and cannot be made on the day.
  • If payment is not received within the above timelines, your place in the course will be forfeited.
  • Participants that do not attend their scheduled course without prior notice will forfeit all payments.

Withdrawals & Refunds

  • You may withdraw from a course provided you send a written request for refund at least seven (7) days prior to course commencement accompanied with your receipt or another proof of identity.
  • An administration fee of $100 will be withheld from all refunds.
  • Refunds will be issued by electronic funds transfer into the nominated bank account payment was made from.
  • Refunds will be made within 5 working days of receiving the written request.

Course Cancellation Policy

  • CTA Training Specialists may cancel a class due to insufficient numbers.
  • If a training course is cancelled, the enrolled participants will be offered a transfer into another course at no extra charge plus receive a $50 refund/discount.
  • If there are no suitable courses available, enrolled participants will be offered a full refund.

Access to Training Records

If you would like access to your training records, please make a written request to the Operations Manager at CTA Training Specialists via email at [email protected].

CTA Training Specialists may provide a reprint of your certificate at a cost of $30.00 per copy.

Incompletion of training course

If you are unable to attend due to illness or emergency, a transfer will be offered to the student. No refunds will be issued.

Copyright Notice

All materials, study aid, forms and associated information that course participants encounter in their dealings with CTA Training Specialists remain the property of CTA Training Specialists.