Customer Service Online Training Course
$24.95 inc. GST
This customer service online course provides students with introductory knowledge and skills required to work successfully within the hospitality industry.
• Non-accredited course
Course Overview
This customer service online training course provides students with introductory knowledge and skills required to work successfully within the hospitality industry.
It covers various areas within customer service that are relevant to work within the hospitality industry, including Emotional Intelligence (EQ), Handling Complaints, and Managing Conflict as well as:
- What is Customer Service
- Types of Communication
- Personal Presentation
- Customer Relations
- Workplace Issues
- Types of Conflict
- Resolving Conflict Within the Workplace
Requirements
To begin our Customer Service Online training course, you will need the following:
Personal information
We will need your full name, street address, mailing address (if applicable), date of birth and phone number to create an account in our system for you.
Email address
We need an active email address to set up your account, and send you updates on your training status.
Statement of Attainment
Your Statements of Attainment, certificates of completion are provided in a printable PDF format.
Frequently Asked Questions
Our FAQ’s below may help you, if you can’t find the answers you are looking for, feel free
to contact our fully qualified support staff via LiveChat.
Do I have to finish the course in one session?
No, you can login as many times as required to complete the course, your progress will be saved each time.
Information required for enrolment:
Date of Birth
It is a government requirement that we capture this information.
Email Address
Your email address must be unique and not previously used by another student.
Name on my certificate?
Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals correctly.
Incorrect Information
Simply send an email to [email protected] or contact us via LiveChat on our website and we can amend the information.
English is my second language
If you feel you may have difficulties understanding the learning materials, simply send an email to [email protected] or contact us via LiveChat on our website.
How long do I have to finish my online course?
- From the time of enrolment, you have 3 months to complete your online training course.
- There are no refunds if you do not complete the course within the time frame given.
- Please allow approximately four (4) to six (6) hours to complete your online training course.
- You can login as many times as required to complete the course, your progress will be saved each time.
Course Details
There are 7 core sections in the Customer Service training course to complete followed by a final assessment.
Each section includes videos, readings, and interactive activities to assist in your learning experience.
- Element 1 – What is Customer Service
- Element 2 – Effective Communication
- Element 3 – Personal Presentation
- Element 4 – Customer Relations
- Element 5 – Managing Customer Complaints
- Element 6 – Types of Conflict
- Element 7 – Emotional Intelligence (EQ)
After successful completion of this course we provide you with a Certificate of Completion.
All students are supplied with the following information during the course to help build a greater understanding and increase knowledge in preparation for the assessments.
- Documents
- Readings
- Links to relevant websites
- Case studies
- Videos
We use the following assessment tools to determine a student’s competence.
- Knowledge checks that require the student to select the correct answer/s from multiple choice questions
- Knowledge checks that require the student to respond by selecting True or False
- Knowledge checks that require the student to select all correct answers (multiple choice)
To complete this online course you will require:
- A unique email address not previously used by another student
- A suitable device, computer, laptop, tablet, or smartphone with internet access and a modern browser ie. Chrome
