This qualification is ideal for those looking to increase their opportunities and gain the practical and theoretical skills to succeed in a business and hospitality environment.
Instead of offering generalised training that won’t be relevant to the role you wish to pursue, CTA Training Specialists (formerly Club Training Australia) offers electives that tailor this course to meet specific goals and requirements. To minimise disruption to students currently working in hospitality, CTA Training Specialists can deliver this training alongside the students existing job responsibilities.
Students with prior work / life experience or prior formal training can apply for recognition of prior learning (RPL) and course credits for BSB30115 Certificate III in Business.
To achieve the qualification BSB30115 Certificate III in Business you must complete 12 units of competency, consisting of 1 core unit and 11 elective units.
- BSBWHS302 Apply knowledge of WHS legislation in the workplace
- BSBCMM201 Communicate in the workplace
- BSBCMM301 Process customer complaints
- BSBCUS301 Deliver and monitor a service to customers
- BSBDIV301 Work effectively with diversity
- BSBFLM312 Contribute to team effectiveness
- BSBPRO301 Recommend products and services
- BSBWOR301 Organise personal work priorities and development
- BSBADM311 Maintain business resources
- HLTAID003 Provide first aid
- SITXFSA001 Use hygienic practices for food safety
- SITXFSA002 Participate in safe food handling practices
- SITHFAB002 Provide responsible service of alcohol
Pathways into the qualification
Whilst there are no specific entry requirements to enrolling in the BSB30115 Certificate III in Business, it is recommended that students have some vocational experience assisting in a range of environments such as customer service, retail, workplace health and safety, and food and personal hygiene.
This course is also available to students who have completed BSB20115 Certificate II in Business and/or SIT20316 Certificate II in Hospitality.
Pathways from the qualification
After achieving the BSB30115 Certificate III in Business qualification, you could progress to the BSB40215 Certificate IV in Business, SIT50416 Diploma of Hospitality Management or BSB51915 Diploma of Leadership & Management. From a Diploma, you could undertake the SIT60316 Advanced Diploma of Hospitality Management.
Credit Transfer/National Recognition
Credit transfer is where you may have completed Units or a course with another Registered Training Organisation and it is relevant and/or able to be used for your current and anticipated study. Please note that CTA Training Specialists is committed to applying Credit Transfer to Qualifications/Units completed at other training organisations. There will be no charge to the student for credit transfers. Please discuss this with one of our qualified support team while you are discussing your study pathway.
On the Job
Blended Learning Options
At CTA Training Specialists we work with you to help you gain a qualification that is relevant to your career goals. Through choosing electives that interest you, offering Recognition of Prior Learning (RPL) to help you achieve your goals faster and course tailoring to suit your current work situation and job responsibilities, we are there with you – all the way!
RPL is not applicable to school based traineeships
All of our qualification based courses are based around the Australian Qualifications Framework (AQF) which is the national set of standards that ensures consistency, high quality training and assessment services for the clients of Australia’s vocational education and training. What this means, is that you can be confident you are getting the very best education all the way through your career.
This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
This qualification is delivered:
- Course duration 12 months*
- Blended including classroom, workplace and mandatory work placement
- 12 units of competency to be completed
- Qualification: Certificate III in Business
- Assessments: Written questions, practical skills, tasks, projects, reports, role plays/presentations and third party evidence
CTA Training Specialists is responsible for ensuring compliance and conducts regular reviews on all of its Training and Assessment strategies. CTA Training Specialists will ensure that through the implementation of the Australian Qualifications Framework Issuance Policy that students will be issued the certification documentation to which they are entitled to within 30 days.
In accordance with the VET Quality Framework Standards for Registered Training Organisations (RTO’s) 2015, CTA Training Specialists does not guarantee that a student will successfully complete this course or obtain a particular employment outcome where this is outside the control of the RTO. There is no guarantee provided that a training product can be completed in a manner which fails to meet the requirements of Clauses 1.1 and 1.2 of these Standards.
You or your employer may be eligible for assistance in studying this course.
Funding by the Queensland Department of Employment, Small Business and Training is available for this qualification through the Certificate 3 Guarantee program and User Choice Programs. Please refer to the Government Contracts tab below for further information or click here to view our Government Contracts page.
To view the fees and charges applicable, please click here.
See the Certificate 3 Guarantee Student Fact Sheet for further details. There is a requirement to complete a student employment survey within three months of completing or discontinuing the qualification.
Please also don’t hesitate to contact us to discuss your individual options.
The RTO has implemented polices to protect and support the students’ rights. If the RTO or a third party ceases to deliver the agreed training and/or assessment, the student will be refunded any outstanding amounts for training and will be referred to another provider.
Your rights and responsibilities as a student can be viewed in the Participant’s Handbook. To view our refund policy, please click here. To view our complaints and appeals procedure, please click here.
Are you an International or overseas student?
If you are currently an overseas student or in Australia on a Student Visa you are NOT eligible to enrol into this course with Servir Group Pty Ltd t/a CTA Training Specialists as we are not CRICOS/ELICOS registered. Please contact your nearest CRICOS registered RTO.
Are there any pre requisites for this course?
- For Australia Residents there are no pre-requisites
- International Student on a subclass 500 study visa will need to apply to a CRICOS approved provider, for more information, please visit the CRICOS website.
- If you are an International student on a visa other than a subclass 500 visa, you are eligible to complete one of our courses.
Recognised Prior Learning (RPL)
Funding by the Queensland Department of Employment, Small Business and Training is available through the VET investment budget (Certificate 3 Guarantee) and the User Choice (apprenticeships and traineeships) budget.
What is Certificate III Guarantee?
Funded by the Queensland Department of Employment, Small Business and Training, the Certificate 3 Guarantee supports eligible individuals to complete their first post-school Certificate III qualification to improve their opportunity to transition into employment, re-enter the workforce or advance their career.
It also supports school students to access training and Queensland’s Year 12 graduates to transition to employment by providing fee-free training in high priority qualifications.
To view the Queensland Department of Employment, Small Business and Training Certificate 3 Guarantee Program Fact Sheet, please click here.
As a condition of your enrolment, you will be required to complete a student training and employment survey within three months of completing or discontinuing your training.
Are You Eligible?
Funded training is available for individuals who are:
- Queensland residents aged 15 years or over
- No longer at school (with the exception of Vocational Education and Training in Schools students)
- Australian or New Zealand citizens or Australian permanent residents (including humanitarian entrants), or a temporary resident with the necessary visa and on the pathway to permanent residency
- Not holding, and not enrolled in, a Certificate III level or higher qualification (not including qualifications completed at school and foundation skills training)
To be eligible to receive the Certificate 3 Guarantee, students must not already hold, or be currently studying a Certificate III or higher level qualification. This includes any equivalent Certificate III or higher level training completed at university or through an apprenticeship or traineeship. It does not matter if you paid for this training or if it was subsidised by the government.
However, Certificate III qualifications completed while at school and foundation skills courses are not counted and you will still be eligible for the Certificate 3 Guarantee.
What will you gain from this program?
This program provides a government subsidy to support eligible individuals to complete their first post-school Certificate III Qualification. The Certificate 3 Guarantee is targeted at Certificate III level qualifications because they are entry-level qualifications often needed to gain employment in many industry sectors.
Students are entitled to access government subsidised training for one completed Certificate III qualification.
Do you need to contribute to the cost of training?
Eligible applicants are required to contribute to the costs of their training through a co-contribution fee of $33 ($2.20 per unit) for non-concessional students or $16.50 ($1.10 per unit) for concessional students. The fee may be paid on your behalf by an employer or another third party and is charged at the time of enrolment. There is a requirement to complete a student employment survey within three months of completing or discontinuing the qualification.
How do you qualify for concession fees?
Concessional student status applies when:
- The student holds a Health Care or Pensioner Concession Card issued under Commonwealth law, or is the partner or a dependant of a person who holds a Health Care or Pensioner Concession Card and is named on the card
- The student provides CTA Training Specialists with an official form under Commonwealth law confirming that the student, their partner or the person of whom the student is a dependant is entitled to concessions under a Health Care or Pensioner Concession Card
- The student is an Aboriginal or Torres Strait Islander
- The student is a school student and is enrolled in a VETiS program (may include young people in detention)
- The student has a disability
- The student is an adult prisoner
What is the User Choice program?
The User Choice program provides a public funding contribution towards the cost of training and assessment for eligible Queensland apprentices and trainees.
The program provides the flexibility for apprentices, trainees and their employers to select a preferred registered training organisation (RTO) from a list of pre-qualified suppliers (PQS) for the delivery of accredited training to meet their specific needs.
How do I Participate?
Choose a qualification that interests you and become an apprentice or trainee.
Visit the Queensland Skills Gateway to choose a qualification, learn about the training available, and the training providers that can assist you.
Which Apprenticeships and Traineeships are funded under the User Choice program?
Not all apprenticeships and traineeships attract government funding. The funding priority will determine the level of public funds contributed to training regardless of whether the qualification is an apprenticeship or traineeship.
Refer to the User Choice funding and pricing page more information.
Can I start an apprenticeship or traineeship if I am still at school?
Yes you can. School-based apprenticeships and traineeships (SATs) are available in many occupations in Queensland. Students should be in either year 10, 11 or 12, but may be able to enter a SAT prior to starting year 10 in exceptional circumstances. In these circumstances, a business case must be submitted to the Queensland Department of Employment, Small Business and Training and approved prior to commencing the SAT.
The SAT is undertaken as part of the high school studies. A SAT employment and/or training arrangement must impact on the school timetable for the program to be considered school-based. Apprenticeships or traineeships which do not have an impact on the student’s school timetable are not considered a SAT.
All SATs must be supported by the employer, the school, a supervising registered training organisation (SRTO) referred to as the training organisation, and the parent or guardian. SATs are paid for the time spent working with their employer.
SATs receive funding for their training aligned to the priority level of the qualification.
SATs are exempt from paying student fees under the User Choice program while they are still at school.
Parties to the training contract for a SAT should be aware that there are a number of conditions that apply to the training contract, including the amount of training that a SAT can do while they are still attending school. There are also conditions related to the transition of a SAT into full-time or part-time apprenticeship/traineeship arrangements once school has been completed.
Visit the Apprenticeships Info website for more information on school-based apprenticeships and traineeships.
Am I eligible for a funded place in the User Choice program?
To be eligible for a government contribution towards the costs of training, an apprentice or trainee must have entered into a training contract for a qualification that is funded by the Queensland Department of Employment, Small Business and Training and be registered in the Queensland Department of Employment, Small Business and Training’s registration system DELTA. The contract commencement date or recommencement date must be on or after 1 July 2010, and the training provider selected to deliver the training must hold a pre-qualified supplier status for the nominated qualification.
The government contribution for a User Choice funding contribution is detailed in the apprentice or trainee’s letter of registration from Queensland Department of Employment, Small Business and Training, and is subject to student eligibility and their selection of an eligible PQS as their SRTO.
Are there any rules I should be aware of in relations to funding?
Apprentices and trainees can only receive one government contribution for a User Choice funded qualification at any single point in time, i.e. a student is not funded to undertake two apprenticeships or traineeships at the same time.
In addition, apprentices and trainees, including SATs, can only receive a maximum of two government funding contributions under the current User Choice Program.
There are other rules specifically related to funding for SATs, so students and their parents/guardians should discuss their intentions with their school’s vocational education and training coordinator prior to signing up as a SAT. Australian Apprenticeship Support Network providers are another good source of information.
Will I be expected to pay fees and charges to my RTO?
Usually students are required to pay a co-contribution fee. In some cases though, an RTO may provide either a partial or full exemption for a student in respect to the co-contribution fee. SATs are not required to pay a co-contribution fee while they are still at school, but may (visit the Fee-free training for Year 12 graduates section of this website) be required to pay fees once their training contract has been converted to full-time or part-time post school. Your SRTO will provide in detail its fees and charges policy, including full costs method of collection, refunds and exemptions prior to enrolment.
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- Customer Service Advisor
- Data Entry Operator
- General Clerk
- Payroll Officer
- Word Processing Operator.
If you want to find out how a BSB30115 Certificate III in Business can kick-start your career, simply fill out our enquiry form and one of our qualified support team will be in touch to discuss your study pathway with you.
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