Customer Service Excellence
Providing exceptional customer service is at the core of any successful business. In the hospitality industry, many venues are offering a similar product and facility. The quality of customer service and the training of your staff will distinguish your venue from your competitors.
What is customer service? It has been described as many things, such as exceeding customers expectations, anticipating customer needs, motivating customers to return, creating a sense of familiarity for staff and customers, improving profitability, dealing with difficult customers, marketing the venue, having a positive attitude and creating a point of difference.
Introducing a comprehensive customer service excellence program will help change the culture in your venue, will distinguish your venue from your competition.