Course at a Glance
Course duration depends on the funding stream, credit transfers and recognition of prior learning. The course can be completed quicker or slower depending on individual circumstances.
Unit of Competencies
BSB30120 Certificate III in Business includes 13 units of competencies, including 6 core units and 7 elective units. CTA Training Specialists offers the following units of competencies to students:
Core Units
Elective Units
For a Business Pathway
For a Hospitality Pathway
Delivery Method
Delivery arrangements vary by enrolment pathway, location and training plan. CTA may use trainer-led face-to-face sessions, workplace-based training and assessment, and supported online learning where appropriate. The exact delivery mode, schedule, duration, assessment requirements and any workplace requirements will be confirmed before enrolment and documented in the student’s training plan or enrolment information.
Qualification Outcome
CTA Training Specialists will issue you a nationally recognised qualification upon completing all requirements of this course.
Study Pathways
Pathways into this qualification
There are no entry requirements for this qualification.
Pathways from this qualification
Those who complete this course can work as an Administration officer, administrative assistant, customer service representative, personal assistant, receptionist, records clerk or word processing administrator.
You can continue your studies through the following qualifications:
- SIT30622 Certificate III in Hospitality
- SIT40422 Certificate IV in Hospitality
- BSB40520 – Certificate IV in Leadership and Management
Credit Transfer/ Recognition of Prior Learning
Recognition of Prior Learning (RPL) may be available where a student can provide sufficient, current and authentic evidence of existing competency. RPL is assessed individually against the full requirements of the relevant unit or qualification and is subject to any funding or training product requirements.
For more information about credit transfers and RPLs, please contact us at [email protected].
Funding Options
Queensland Government funding is subject to eligibility, available funding, CTA’s approved delivery schedule and the current Queensland Subsidised Training List. Previous government-funded training can affect eligibility. CTA will confirm eligibility before enrolment. Accessing subsidised training may affect a student’s future funded training entitlement.
Career Start Program
Career Start provides eligible Queenslanders with subsidised entry-level training to help them start a career, find work, or move into more skilled or full-time employment. CTA offers approved Career Start qualifications through general training and/or apprenticeship and traineeship pathways, subject to the Queensland Subsidised Training List and CTA’s current Skills Assure Supplier approval. Eligibility is assessed before enrolment and may be affected by previous DTET-funded training, current enrolments and qualification history.
Queensland Government funding is subject to eligibility, available funding, CTA’s approved delivery schedule and the current Queensland Subsidised Training List. Previous government-funded training can affect eligibility. CTA will confirm eligibility before enrolment. Accessing subsidised training may affect a student’s future funded training entitlement.
For more information, please visit our Career Start page.
VET In Schools
VET in Schools (VETiS) 2026 and 2027 – General Training Pathway
Eligible Queensland secondary school students in Years 10, 11 or 12 may access Queensland Government-funded training in approved Certificate I or II qualifications. To be eligible, a student must meet DTET requirements, including not being an international secondary exchange student; not being enrolled in another DTET-funded qualification (including a SAT); not having previously completed a DTET-funded VETiS qualification or other DTET-funded qualification while at school; and having a genuine interest in pursuing a post-school vocational occupation. Students must be able to complete all training and assessment by 30 June 2028.
Eligible students use their one Queensland Government-funded VET in Schools qualification entitlement. No student or co-contribution fee applies under VETiS 2026 and 2027. CTA will confirm eligibility and the approved training pathway before enrolment.
School-Based Apprenticeship or Traineeship (SAT)
A SAT is a separate VETiS pathway and requires the student to be employed under a registered school-based apprenticeship or traineeship training contract. Specific eligibility, employment, school support and timetable requirements apply.
For more information, please visit our VET In Schools page.
Fee For Service Training
Fee For Service Training is for students who are not eligible for government funding. Students only pay for the number of units they complete as CTA Training Specialists do not charge for credit transfers. Additional information about funding and eligibility criteria can be found here: Funding Options at CTA Training Specialists.
Benefits
What are the Benefits of the BSB30120 Certificate III in Business when working in the hospitality industry?
The BSB30120 Certificate III in Business equips students with essential skills tailored for the hospitality industry, including customer service, workplace technology, communication, and financial processes. These skills are highly applicable across various roles within hospitality settings.
This qualification opens doors to a range of entry-level administrative and support roles, such as front desk receptionist, administrative assistant, and guest services officer. The diverse skill set gained from the course enhances employability in hotels, resorts, restaurants, and event management companies.
Students gain hands-on experience in performing administrative tasks and using business software specific to the hospitality sector, ensuring they are job-ready and can efficiently handle workplace responsibilities from day one.
As a nationally recognised qualification, the Certificate III in Business is highly valued by employers in the hospitality industry across Australia. It demonstrates competency and commitment to professional development, providing a competitive edge in the job market.
This qualification serves as a stepping stone to higher-level studies in hospitality and business, such as the Certificate IV in Hospitality or the Certificate IV in Leadership and Management. It provides a solid foundation for continuous career progression and specialisation within the hospitality industry.
The course places a strong emphasis on effective communication, both written and verbal. These skills are crucial for success in hospitality, enabling graduates to interact professionally with guests, colleagues, and stakeholders.
Training in customer service equips graduates with the skills to handle guest inquiries and issues effectively, contributing to a positive guest experience and fostering customer loyalty, which is critical in the hospitality industry.
The qualification includes training in time management and organisational skills, essential for managing workloads, meeting deadlines, and maintaining a productive work environment in busy hospitality settings.
For those already employed in hospitality, this qualification can lead to career advancement by demonstrating enhanced skills and knowledge. It prepares individuals for higher responsibilities and roles within their current organisations, such as supervisory or managerial positions.
