RSG Online Course at a Glance
Same-Day RSA Certificates
Students who upload all their assessments before 4 pm AEST on a business day will have their assessments marked and, if deemed competent, their Statement of Attainment (SOA) issued on the same day.
While we aim to send all certificates (SOA) on the same day, occasionally, there can be delays of up to 2 business days, especially around Public Holidays. For more information, please contact our support team via live chat or by calling us on 07 3878 8977. We are unable to issue your SOA without your USI number.
To ensure there are no delays, please submit your USI prior to submitting your final assessment. You can do this via the LMS, live chat, phone or by emailing us at [email protected].
If you don’t have a USI, you can get one here.
Your USI Number
We are unable to issue your SOA without your USI number. To ensure there are no delays, please submit your USI prior to submitting your final assessment. You can do this via the LMS, live chat, phone or by emailing us at [email protected].
Key Learning Outcomes
The key learning outcomes for RSG include:
Implement responsible gambling practices.
- Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.
- Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.
- Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policies and procedures.
- Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.
Provide information and assistance to customers about gambling harm and harm minimisation.
- Provide accurate and appropriate information on impacts of harm from gambling and gambling harm minimisation and reduction.
- Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.
- Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.
- On request, provide information on available support services according to confidentiality and
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About RSG
Who requires RSG training
In the QLD, NT and WA, the following individuals are required to hold a valid RSG certificate:
- Eligible licensees
- Gaming nominees
- Any person carrying out a gaming duty
Gaming duties include:
- Supervise employees who are responsible for the conduct of gaming
- Supervise the access to the internal parts of a gaming machine
- Supervise money clearances
- Issue keys for the security of gaming machines to employees
- Supervise entries in accounting records required to be kept and maintained under the QLD Gaming Machine Act 1991
- Arrange repairs to gaming equipment
- Perform or witness payouts over $500 (as the designated gaming employee)
- Prepare self-exclusion orders/exclusion direction
- Prepare a revocation notice for an exclusion direction
- Make an entry in Form 3G ‘Register of Excluded Persons’
- Prepare a Form 3R ‘Report on Excluded Persons’
- Prepare a Form 3H ‘Notice of Contravention’
Upon completing the course, you will be issued a Statement of Attainment for the nationally recognised unit of competency SITHGAM022 – Provide responsible gambling services. This statement of attainment also acts as the official RSG certificate.
We recommend providing a copy of this certificate to your employer and keeping a digital version (photo or PDF copy) on you when working in and around gaming areas.
QLD, NT and WA do not require you to refresh your RSG competency. RSG certificates (Statements of attainments) do not expire.
You can do your RSG training online in Queensland, Western Australia and Northern territories through accredited training providers. Completing the course online gives you the flexibility to do it at your own pace and convenience.
In NSW, the course has to be done in-person or virtually (via Zoom). You can learn more about NSW RCG training here.
The course, including the assessment, generally takes 4-6 hours to complete. Most students complete the course in one setting. For those looking to do it at a slower pace, CTA allows up to three months to complete the course at no extra cost.
Working in the gambling industry without the required RSG certification can result in legal penalties for both the individual and the employer. These can include fines, license suspensions, and other disciplinary actions by regulatory authorities.
A USI number. If you don’t have one, you can get one here.
A unique email address that has not been used to complete the course previously
A suitable device with a strong internet connection to do the course.
Access to a recording device to record the practical aspects of the assessments.
