Are you a Clubs Queensland member?
Visit clubsqld.com.au for board governance training included in your membership.
Visit Clubs Queensland

Course Overview

Top 
Developed in partnership with Club Governance, this practical module examines the twin responsibilities of managing a board's sole operational employee (the Chief Executive Officer, General Manager, or Administrator) and overseeing sensitive member relations. Directors will explore critical frameworks like the "governance bow-tie" model to map clear boundaries between governance oversight and operational leadership, ensuring a balanced relationship free from bullying or overreach. Additionally, the unit provides a robust roadmap for establishing dedicated remuneration subcommittees, setting holistic performance criteria, and administering unbiased member hearings that strictly adhere to the core tenets of natural justice and procedural fairness.
Governance is most effective when you understand how all the pieces fit together.
By completing the full 201 series, you will gain a thorough overview of your duties as a board member on various complex issued facing licensed clubs and hospitality venues.
Buy the bundle
Top
Training Outcome
Certificate of Completion
Course Duration
20 minutes
Course Delivery
100% Online, self-paced
Assessments
Interactive Quizzes
Valid In
All states
Same-Day Certificates
Statements of attainments can be issued on the same day as course completion. See the T&Cs below for more information.

Certificates

Top 
You will receive a certificate of completion on the same day as when you submit your assessments if the below conditions are met:
  • All assessments submitted before 4 pm AEST
  • You earn 100% on your assessments (delivered throughout video as pop up quizzes)
While we aim to send all certificates and Statement of Attainments on the same day, occasionally, there can be delays of up to 2 days, especially around public holidays. Please contact our support team via live chat or at 0738788977.

Key Learning Outcomes 

Key topics covered in this module include:

Directors will analyse how to maintain a functional, balanced relationship with their operational leader, mitigating the risks of board-level bullying or executive "reverse bullying". This section breaks down the governance bow-tie model, demonstrating how strategic issues channel through the chairperson and operational matters flow through the chief executive. You will explore critical governance tools (including the board charter, codes of conduct, and ongoing professional development) designed to prevent direct, uncoordinated friction between non-executive directors and operational staff.

Because executive contracts are deeply personal and confidential, this focus area outlines why boards should establish small, targeted remuneration subcommittees rather than involving the full governing body in direct negotiations. You will learn to draft precise terms of reference that grant subcommittees advisory and investigative powers rather than fully delegated authority. Additionally, directors will learn how to access and apply independent sector benchmarks, including data from the Club Managers Association, state-based club bodies, and the Governance Institute of Australia.

This section establishes the necessity of conducting formal executive performance reviews at least annually, moving away from outdated "pound of flesh" mindsets toward balanced, sustainable employment conditions. You will examine how to build balanced key performance indicators (KPIs) spanning organisational culture, staff engagement, financial metrics, compliance, and risk management. Directors will also learn how to structure a reasonable, time-bound Management Improvement Plan (MIP) with the support of industrial relations professionals if executive performance falls below expectations.

The final area addresses the complex legal and procedural requirements of managing member disciplinary hearings and complaints. This section explains why full boards are often poorly suited to run these hearings due to inherent bias or conflicts of interest, advocating instead for independent hearings panels co-opted from the community (such as retired judges or councillors). You will learn the absolute necessity of following constitutional by-laws to the letter (including exact notice periods) while strictly upholding the principles of natural justice and procedural fairness by providing an unbiased forum, clear evidence, and written reasons for findings.
To extend your learning, each module includes a curated, downloadable resource sheet featuring essential links and tools—we’ve done the heavy lifting, so you have the industry’s best guidance right at your fingertips!

Trusted by over 250,000 Australian Hospitality Workers

“I completed my course, with Quentin as our trainer he was super friendly and helpful, making the training session easy and providing a great understanding of the course that we can put into action in the real world.”

Ava

“My trainer was relaxed and very helpful with my training. She was supportive and assisted whenever necessary throughout the session, but still allowed use to complete the content at our own pace.”

Tegegnech Stark

“The training was really good. Enrolment was simple and was able to get support on the phone when needed.”

Nishant Raja Sekaharan

“Had great support when trying to figure out what degree to study and was assisted every step of the way.”

Tatiana Herwitz

Additional Information

Top

To complete the course you will need the following:

Email Address

A unique personal email address

Electronic Device

A suitable device with a strong internet connection to do the course.