Customer Service Training Programs

SIT50416 Diploma of Hospitality Management

In any hospitality business in Queensland, whether a club, restaurant or bar, providing exceptional customer service is essential in maintaining great relationships with existing patrons or members, while making guests and new members feel like welcomed, long-term patrons.

What Constitutes “Exceptional” Customer Service?

Too often, venues in QLD and patrons alike confuse ‘staff friendliness’ with “great customer service” as synonymous. While it is true that having good people is one of the key factors to providing an effective customer service program, friendliness is just one element of that total experience. 

Considerations for things like food quality, lighting, seating, entertainment, staff engagement, and cleanliness can all contribute to a positive or negative customer service experience.

CTA Training Specialists works with hospitality venues across Queensland to create customised customer service programs while also providing short courses delivered completely online.

Start your Online Customer Service Course Today

Start now

Customer Liaison Officer (CLO) Training Program

If your venue offers gambling and/or gaming, and staff have completed the entry level customer service training via induction, face-to-face or online, they can move up to the next level as a Customer Liaison Officer (CLO).

The CLO training course details the steps, protocols and procedures that need to be implemented to ensure a community commitment to Responsible Gambling is achieved.

A CLO provides appropriate information to assist customers with gambling-related problems, supports staff in providing assistance to those customers and provides assistance to staff with gambling-related problems.

Book your Customer Liaison Officer (CLO) Training Course

Book now

Gaming Nominee Training Course

customer liaison officer

For students interested in pursuing a management role within the gaming industry in Queensland, they should consider the Gaming Nominee Training Course.

A Gaming Nominee is an employee performing a managerial role at a gaming venue who is responsible for gaming activities. The Queensland Office of Liquor and Gaming Regulation (OLGR) requires all applicants for a Gaming Nominee licence to successfully complete the approved Gaming Nominee training course.

The course covers topics like the Latest Gaming Legislation, Self-Exclusion Provisions, Nominee Obligations, Appeals Procedures and More!

Book your Gaming Nominee Training Course

Book now

Responsible Management of a Licensed Venue (RMLV) Training Course

renew rsa nsw card or certificate

While the Gaming Nominee training is non-accredited course, the RMLV Certification provides graduates with a managerial qualification and certificate required for any club managers in Queensland.

As the RMLV course targets licensees and applicants for a manager’s licence, it is specifically designed with a management focus. The course not only provides details of the law and liquor licence requirements, it also includes a range of management strategies to assist operators in the responsible conduct of their business.

Book your RMLV Course via Classroom or Webinar

Book now

First Aid / CPR Training Courses

CTA Training Specialists provides onsite first aid and CPR training courses for hospitality venues, childcare facilities, primary, middle and high schools and aged care facilities.

Having staff trained in first aid and CPR is essential for supporting both staff and patrons when emergencies happen.  These full-day or partial-day courses are designed for these specific industries and teach students both basic and advanced first aid skills.

The first aid courses do provide accredited qualifications upon successful completion.

More Information on First-Aid Training Courses in QLD

Book now

Fire Warden Training Course

The Fire Warden Training course is essential for organisations that want to equip their Fire Wardens with up-to-date, expert knowledge, training and the practical skills needed in evacuation coordination instructions.  The course provides attendees with the knowledge and skills to effectively manage building emergencies and/or fire outbreaks.

The Fire Warden course is delivered completely online, so it’s fast and easy to book and complete for any staff member required to undergo this emergency preparation training.

Start your Online Fire Warden Course Today

Start now