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RSA Online Training Course – NSW – CMAA
Original price was: $122.00.$115.00Current price is: $115.00.
RSA Online Course with Same Day Certificate!
SITHFAB021 Provide Responsible Service of Alcohol
Includes Competency Card (available from NSW Service Centre)
If you currently hold a NSW Competency Card see “Course Overview” below
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more informationCourse Overview
Anyone working with the sale, service or supply of alcohol in NSW is required to hold a NSW Competency Card from Liquor and Gaming NSW. To get your NSW RSA Photo Competency Card, you need to complete our Online NSW Responsible Service of Alcohol training course and receive your Interim Certificate on the same day*!
This course supercedes and is equivalent to SITHFAB002 Provide responsible service of alcohol course.
- Liquor & Gaming NSW approved training providers of RSA Online NSW
- Same day Interim Certificate* sent to you
- Won Australia’s BEST Small Training Provider of the Year
- Join THOUSANDS of students who train with us every month!
- This course is also suitable for international students and other VISA holders. International/Overseas Students on a subclass 500 study visa are now able to undertake a number of Vocational Education and Training (VET) courses with us. This includes the Nationally Accredited units such as SITHFAB021 Provide responsible service of alcohol, SITXFSA005 Use hygienic practices for food safety, SITXFSA006 Participate in safe food handling practices and Food Safety Supervisor. You can find out more information on the Department of Education, Skills and Employment website.Please note that from January 1, 2023 International students studying in Australia with an Australian education or training provider will need to get a USI before being issued with their nationally accredited certificate/s. Read more here.
- For further course information and assessment requirements CLICK HERE
- In line with the new Australian Government Department of Education & Training course packages, it is a requirement to upload a video as part of the RSA course assessment. You will be assessed via video submission on your ability to “Refuse service to customers in a professional manner”
NOTE: If you currently hold a NSW Competency Card, renewal of your RSA is only available through Liquor and Gaming NSW. By completing this RSA course, you must understand that your RSA competency card endorsement will not be renewed. See here for more information* Please note, refunds will not be provided if you already have an existing NSW RSA Interim certificate or Competency ID card and you have chosen to complete the course again.
If you have an RSA Statement of Attainment from another Australian State or Territory you may be eligible to complete the L&G NSW RSA Bridging course. Want to become a licensee, approved manager or club secretary in NSW then you may be eligible to complete the Licensee training only. For more information on the course and how to apply visit Liquor and Gaming NSW
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Bundles NSW
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$240 value
Original price was: $240.00.$220.00Current price is: $220.00.
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Bundles NSW
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$221.80 value
Original price was: $221.80.$128.00Current price is: $128.00.
Requirements
To begin our NSW RSA Online course, you will need the following:
Your USI Number
All students undertaking accredited training in Australia require a USI number. Your personal information entered for your USI must exactly match the details in your training account with us. Click here to create your USI.
Please note that from January 1, 2023 International students studying in Australia with an Australian education or training provider will need to get a USI before being issued with their nationally accredited certificate/s. Read more here.
Personal Information
We will need your full name, street address, mailing address (if applicable), date of birth and phone number to create an account in our system for you.
Email Address
We need an active email address to set up your account, and send you updates on your training status.
Statement of Attainment
Your Statements of Attainment, certificates of completion are provided in a printable PDF format.
Frequently Asked Questions
Our FAQ’s below may help you, if you can’t find the answers you are looking for, feel free to contact our fully qualified support staff via LiveChat.
How do I get my RSA in NSW?
- Complete your RSA online training.
- Receive your RSA Interim Certificate.
- Gather your original identity documents.
- Visit a service centre to have your photo taken and submit your application.
How long is RSA NSW valid for?
5 years
When do I have to renew? Your interim certificate is valid for 5 years, however, you can only work for 90 days before you will need the competency card. This means you can work purely on your interim certificate for those 90 days but after the 90th day you will need to have your competency card to work.
Is my RSA valid in NSW?
If you have an RSA Statement of Attainment from another Australian State or Territory you may be eligible to complete the L&G RSA NSW Bridging course. For more information on the course and how to apply visit Liquor and Gaming NSW.
Can you use NSW RSA in Qld?
NSW issued RSA competency card is valid in NSW only. However, on the day of training you would have received a Statement of Attainment which is recognised in some Australian states and territories (such as Northern Territory, Western Australia, South Australia, Queensland).
Does an RSA expire?
All NSW RSA’s will expire every 5 years and a new accreditation will be required.
Can I use my NSW RSA in ACT?
Yes, the ACT recognises current RSA certificates issued by course providers operating in other Australian jurisdictions. The RSA must be issued by a registered training provider that is approved under another Australian state or territory law (relating to the supply or consumption of liquor) to provide RSA training.
Are international students eligible?
Yes! This course is suitable for international students and other visa holders.
International/Overseas Students on a subclass 500 study visa are now able to undertake a number of Vocational Education and Training (VET) courses with us. This includes the Nationally Accredited units such as SITHFAB021 Provide responsible service of alcohol, SITXFSA005 Use hygienic practices for food safety, SITXFSA006 Participate in safe food handling practices and Food Safety Supervisor. You can find out more information on the Department of Education, Skills and Employment website.
Please note that from January 1, 2023 International students studying in Australia with an Australian education or training provider will need to get a USI before being issued with their nationally accredited certificate/s. Read more here.
How long do I have to finish my online course?
- From the time of enrolment, you have three (3) months to complete your online training course.
- There are no refunds if you do not complete the course within the timeframe given.
- Please allow approximately four (4) to six (6) hours to complete your online training course.
- You can login as many times as required to complete the course, your progress will be saved each time.
Need to Know More?
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz.
- You are required to get all questions in a section correct before moving to the next section.
- If you answer any of the questions incorrectly, you will only be required to answer those questions again
- You can review the learning materials during the assessment.
- You can take the assessment / quizzes as many times as you need
The Responsible Service of Alcohol (RSA) course covers the following elements as essential outcomes of this unit of competency. Performance criteria describe the performance needed to demonstrate achievement of the element.
Elements and Performance Criteria
Element 1
Follow the principles of responsible service of alcohol
- Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and responsible service of alcohol principles.
- Where appropriate, request and obtain acceptable proof of age prior to sale or service.
- Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.
- Assist customers with information on a range of non-alcoholic beverages available for purchase.
- Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk.
Element 2
Assist customers to drink within appropriate limits.
- Use knowledge of industry requirements and professional standards to determine the volume for standard drinks or samples.
- Use a professional manner to encourage customers to drink within appropriate limits.
- Identify erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
- Monitor emotional and physical state of customers for signs of intoxication and signs of illicit or other drug use.
- Where appropriate, offer food and non-alcoholic beverages in accordance with house policy.
- Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal
Element 3
Assess alcohol affected customers and identify those to whom sale or service must be refused
- Assess intoxication levels of customers using appropriate methods.
- Identify factors that may affect individual responses to alcohol.
- Identify customers to whom sale or service must be refused according to state and territory legislation.
Element 4
Refuse to provide alcohol.
- Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.
- Provide appropriate assistance to customers when refusing service.
- Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.
- Use appropriate communication and conflict resolution skills to handle difficult situations.
- Refer difficult situations beyond the scope of own responsibility to the appropriate person.
- Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy.
Each State in Australia has its own legislation governing liquor licensing and responsible service of alcohol. This RSA course meets the requirements of the Australian Qualifications Framework (AQF) and is recognised by the following State Government Liquor Licensing Authorities:
- Queensland (QLD): Office of Liquor and Gaming Regulation (OLGR)
- New South Wales (NSW)
- Australian Capital Territory (ACT)
- Western Australia (WA)
- Northern Territory (NT)
- South Australia (SA)
You will receive a nationally accredited RSA that’s valid in the above States ONLY. In New South Wales, you must renew your RSA qualification and competency card every five (5) years.
After successful completion of this course we provide you with a nationally recognised SITHFAB021 Provide Responsible Service of Alcohol. The Australian Quality Framework (AQF) is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.
Are there any pre-requisites for this course?
- For Australian Residents, there are no pre-requisites
- International/Overseas Students (including those on a subclass 500 study visa) are able to undertake a number of Vocational Education and Training (VET) courses with us. This includes the Nationally Accredited units such as SITHFAB021 Provide responsible service of alcohol, SITHGAM022 Provide responsible gambling services, SITXFSA005 Use hygienic practices for food safety, SITXFSA006 Participate in safe food handling practices and our First Aid units of competency. You can find out more information on the Department of Education, Skills and Employment website.
Please note that from January 1, 2023 International students studying in Australia with an Australian education or training provider will need to get a USI before being issued with their nationally accredited certificate/s. Read more here.
Recognised Prior Learning (RPL)
All students are supplied with the following information during the course to help build a greater understanding and increase knowledge in preparation for the assessments.
- Reading materials
- Links to relevant websites
- Case studies
- Videos
We use the following assessment tools to determine a student’s competence.
- Knowledge checks that require the student to select the correct answer/s from multiple choice questions
- Knowledge checks that require the student to respond by selecting True or False
- Knowledge checks that require the student to select all correct answers (multiple choice)
- Online Assessment in which you are required to answer ALL questions correctly.
- Video assessment, where the student must demonstrate their competency in response to video scenarios, providing the correct responses when refusing service of alcohol
- To complete the video assessment we recommend the use of a smartphone with video capabilities or webcam.
- Please ensure you record in the lowest resolution possible to maintain a small file size
To complete this online course you will require:
- A unique email address not previously used by another student
- Unique student identifier (USI), a government requirement. You can get a USI here
- A suitable device, computer, laptop, tablet, or smartphone with internet access and a modern browser ie. Chrome
- Access to a smartphone, or webcam to record your final assessment
Information required for enrolment
Date of Birth
It is a government requirement that we capture this information.
Email Address
Your email address must be unique and not previously used by another student.
Name on my certificate?
Our system will print with the name that verifies against your USI. Please take care to spell your name correctly and use capitals correctly.
Incorrect Information
Simply send an email to [email protected] or contact us via LiveChat on our website and we can amend the information.
- Duty Manager
- Food & Beverage Attendant
- Food & Beverage Manager
- Gaming Attendant
- Gaming Supervisor
- Gaming Manager
- Bar Attendant
- Bar Supervisor
- Bar Manager
- Restaurant Manager
- Operations Manager
- Venue Manager
