What needs to be in an RSA Online Video?

To complete your RSA training you will need to upload a video to show your understanding of the material that has been covered. 
This video shows you responding to two scenarios. Once uploaded, a qualified trainer and assessor will review your submission to determine competency.

Often this is the element that trips up students the most so we created this quick guide to help you through it. Here's what you need to know:


Your video must demonstrate the following skills:

• Oral communication: Speak clearly and firmly to intoxicated customers to de-escalate conflict.

• Conflict resolution: Handle situations effectively and professionally.

You must cover two scenarios:

• A compliant customer.

• A difficult customer refusing to leave the premises.

To achieve 100% competency, your video must include:

• References to relevant State and Territory Laws and Regulations.

• Mention of RSA signage to reinforce your decision.

• Offers of food options.

• Offers of non-alcoholic alternatives like water.

• An offer of safe transport.

• A first-person perspective, with you visible in the video at all times.

Practical Tips:

• Keep your video under 40 seconds.

• Filming in a venue or simulated environment is not required. A quiet space alone is sufficient.

• Use a smartphone or webcam for recording. iPhones and Android devices are particularly effective due to their quality.

• Our student portal accepts most video files but they must be below 1GB.