What needs to be in an RSA Online Video?

RSA Online Video Instructions

If you need to renew your RSA online, or looking to work in a job serving or selling alcohol within Australia, it might sound strange or even avoidable that you must upload a video to complete your RSA training online. However, in line with the new Australian Government Department of Education & Training course packages, it is now a requirement to upload a video as part of the RSA course assessment. Therefore, to be competent in SITHFAB002 Provide Responsible Service of Alcohol (by any RTO), one of our qualified trainers and assessors is required to assess each student’s video upload. Here is some useful information and tips to guide you through the process. You might just find it much easier than you think!
  • To upload your video, you must purchase the SITHFAB002 Provide Responsible Service of Alcohol training here.
  • You will then be sent a confirmation email and a link to log into your Student Portal account. From there, you will be able to complete your course including uploading your video, which is in your final assessment.
  • The video must include the following information;
    • Oral communication skills (speak firmly and clearly with unduly intoxicated customers in a manner that de-escalates conflict), and
    • Use effective communication and conflict-resolution skills
  • You must address the following scenarios:
  1. One compliant customer; and
  2. One difficult customer refusing to leave the premises
*Please note:  You only need to upload ONE video but it must address the 2 specified scenarios above. To ensure you meet the requirements to achieve 100%, you must ensure you cover the following points in your video assessment when refusing service to an unduly intoxicated person:
  • You must make mention of the relevant State and Territory Laws and Regulations;
  • You must make reference to RSA Signage to re-enforce your decision;
  • You must make an offer of food options;
  • You must offer non-alcoholic alternatives such as water;
  • You must make an offer of safe transport;
  • Your video must be done in the first person, as if you are the bar person and you must be visible in the video at all times.
As part of our duty of care when refusing service of alcohol, the above MUST be incorporated into your response.
  1. We recommend keeping the video length under or up to 40 seconds addressing both scenarios listed above. Click here to view some examples.
  2. Please note, it is not a requirement for you to film at a venue or a hospitality simulated environment or be accompanied by another person. You are welcome to film alone, in a quiet place, in your own time.
  3. You can use any filming devices to shoot your video, however, we recommend using iPhones or Android mobile devices as they tend to have a higher filming resolution.
  4. Please note, the student portal accepts most video files, but they cannot be larger than 1GB.
  If you would like further instructions on how to upload your video, please click here.