Since opening their doors over five decades ago, The Waves Sports Club has continuously brought together their local Bundaberg community. This mission has been pivotal in driving the Club’s success, service and values, contributing towards their quality dining and sporting experiences.
Just like any leader, The Waves knows that exceptional customer service is something to be shared. The result has been an extensive School-Based Traineeship program, designed to propel today’s youth into the world of hospitality. We had an opportunity to discuss The Wave’s newest program with their Human Resources Officer, Karen Shillabeer.
“The program was first introduced by our HR Manager around 10 years ago and is something that we have continued ever since. It gives youth an opportunity to learn in the workplace and to possibly gain new employment. We have seen our trainees from years ago stay with us – one is even a Duty Manager now!” said Karen.
CTA Training Specialists have been a strong involvement in this delivery, especially our Business Development Manager Jason.
“We love working with CTA! Jason, the Trainer, is amazing with the students and is extremely knowledgeable, with a background in hospitality.” Said Karen.
‘Flyers are created by CTA and distributed to local schools here in Bundaberg. Jason reviews the applicants and provides his recommendations. The Operations Manager and I then review the recommendations and select the students for interviews.’
Using this process, Karen and The Waves have selected five new school-based Certificate III in Hospitality trainees this year. Karen has attributed the success of the program to the Club’s determination to empower youth and create brighter futures.
“We aim for around 5 trainees each year – it’s not about the quantity; it’s about the quality training we can provide them, allowing them to have the support to progress forward.”
“Personality and presentation are very important when finding a trainee. However, personality is at the forefront; we can always teach them the other skills. In the end, we are paving the pathway for them to support Bundaberg’s upcoming hospitality workforce whether they stay with us or choose another pathway.”
We are excited to see The Waves continue to strengthen their program and know that their current trainees will go far!
“If I were to give one piece of advice, it is to definitely give the students a go! They deserve a pathway to make their future better.” Said Karen.