Customer Service Training Programs
In any hospitality business in Victoria, whether a club, restaurant or bar, providing exceptional customer service is essential in maintaining great relationships with existing patrons or members, while making guests and new members feel like welcomed, long-term patrons.
What Constitutes “Exceptional” Customer Service?
Too often, venues in VIC and patrons alike confuse ‘staff friendliness’ with “great customer service” as synonymous. While it is true that having good people is one of the key factors to an providing an effective customer service program, friendliness is just one element of that total experience.
Considerations for things like food quality, lighting, seating, entertainment, staff engagement, and cleanliness can all contribute to a positive or negative customer service experience.