NSW RSA Online Course At A Glance

CTA will issue your Statement of Attainment on the same day as when you submit your assessments if the following conditions are met:

• All assessments submitted before 4 pm AEST
• You pass your assessments
• Your USI number has been verified.

While we aim to send all certificates and Statement of Attainments on the same day, occasionally, there can be delays of up to 2 days, especially around public holidays. For more information, please contact our support team via live chat or at 0738788977. Need a USI number? You can get one here.

Visa holders and international students (including subclass 500) can undertake this course through CTA Training Specialists. You will require a USI to receive your Statement of Attainment. You can apply for one here if you still need to get one.

The key learning outcomes for the RSA Online course include:

Follow the principles of responsible service of alcohol

• Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and responsible service of alcohol principles.
• Where appropriate, request and obtain acceptable proof of age prior to sale or service.
• Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.
• Assist customers with information on a range of non-alcoholic beverages available for purchase.
• Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk.

Assist customers to drink within appropriate limits

• Use knowledge of industry requirements and professional standards to determine the volume for standard drinks or samples.
• Use a professional manner to encourage customers to drink within appropriate limits.
• Identify erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
• Monitor emotional and physical state of customers for signs of intoxication and signs of illicit or other drug use.
• Where appropriate, offer food and non-alcoholic beverages in accordance with house policy.
• Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.

Assess alcohol affected customers and identify those to whom sale or service must be refused

• Assess the intoxication levels of customers using appropriate methods.
• Identify factors that may affect individual responses to alcohol.
• Identify customers to whom sale or service must be refused according to state and territory legislation.

Refuse to provide alcohol

• Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.
• Provide appropriate assistance to customers when refusing service.
• Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.
• Use appropriate communication and conflict resolution skills to handle difficult situations.Refer difficult situations beyond the scope of your own responsibility to the appropriate person.
• Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy.