RMLV Training Courses Queensland (QLD)

What is RMLV training?

The Responsible Management of a Licensed Venue training, also known as the RMLV, is mandatory for liquor licensees (if individuals), approved managers, and all prospective managers of licensed venues looking to work in Queensland. This means anyone looking to work as a manager of any business that handles, sells, or serves alcohol in any capacity must have the RMLV certification to qualify for the position. Servir Group Pty Ltd Trading as CTA Training Specialists is an approved training provider for Responsible Management of Licensed Venues (RMLV) by the Office of Liquor and Gaming Regulation (OLGR).

Introduction to RMLV (Responsible Management of Licensed Venues) Training and Its Purpose

RMLV training is designed with two primary objectives: to ensure the safety and well-being of patrons and to uphold the integrity and standards of the hospitality industry. It offers comprehensive knowledge of laws and regulations about the service of alcohol, and it equips individuals with the necessary skills to manage and minimise potential risks associated with alcohol service effectively. Here are some key elements covered in RMLV training:

• Understanding Laws and Regulations: The course covers the legal aspects of serving alcohol, including licensing laws, a server’s obligations, and penalties for non-compliance.
• Conflict Management: The training provides strategies for managing conflicts that may arise due to refusal of service or other alcohol-related issues.
• Promoting Responsible Drinking: RMLV training emphasises the importance of fostering a culture of responsible drinking to prevent alcohol-related harm and issues.

The Role of RMLV Training in Ensuring a Safe and Responsible Environment in Licensed Venues

• Ensuring Public Safety: One of the critical roles of RMLV training is to ensure public safety. It teaches how to effectively manage patrons and prevent incidents that can harm the safety and well-being of individuals in the venue. This includes understanding how to handle situations involving intoxicated patrons or any incidences of violence or aggression.
• Compliance with Legal Obligations: RMLV training ensures that the licensed venues operate within the legal framework. It provides knowledge about the relevant laws and regulations, helping avoid any legal consequences due to non-compliance.
• Promoting a Positive Image of the Venue: Venues can maintain a positive image and reputation by following the guidelines and standards set out in the RMLV training. This can enhance customer satisfaction and, in turn, increase business success.
• Improving Staff Confidence: When staff are fully trained and understand how to manage various situations, they are likely to feel more confident in their roles. This can lead to improved job satisfaction and productivity.

Common Misconceptions About RMLV Training

• RMLV Training is Just About Serving Alcohol: While alcohol service is a key component, RMLV training also covers crucial topics like conflict resolution, patron management, and the understanding of Queensland laws and regulations.
• Once Done, There is No Need for Further RMLV Training: RMLV training is not a one-time procedure. Laws and best practices can change over time, necessitating periodic retraining to keep up with the latest standards. If a team member is still acting in a role where this is required, an RMLV must be renewed every three years.
• RMLV Training Doesn’t Affect Business Success: On the contrary, effective RMLV training contributes to a more positive venue image, improves customer satisfaction, and increases business success.

Benefits of Attending RMLV Training

RMLV training offers a multitude of benefits for both employees and venues:

• Enhanced Knowledge: Attending the training provides a comprehensive understanding of the laws and regulations related to alcohol service, equipping attendees with the necessary knowledge to prevent legal issues.
• Improved Service: The training empowers staff to effectively manage patrons, promoting a safer and more enjoyable atmosphere for all. This can lead to more positive customer experiences, enhancing the venue’s reputation.
• Consistent Standards: The training helps maintain consistent standards of service across the venue by ensuring that all team members understand and adhere to the same guidelines.
• Risk Reduction: Knowledge gained from RMLV training can help staff identify and mitigate potential risks, reducing the likelihood of incidents related to intoxication or aggression.
• Increased Confidence: The training will instil confidence in staff, enabling them to handle challenging situations with poise and assurance. This can improve job satisfaction and productivity.

In conclusion, RMLV training is a valuable asset for anyone involved in the alcohol service industry, enhancing service quality, promoting safety, and contributing to business success.

Key Topics Covered in RMLV Training

RMLV training encompasses various topics designed to equip individuals with the necessary skills and knowledge to operate responsibly within Queensland licensed venues. The following are the key topics covered in an RMLV training course:

• Liquor Licensing Laws: This includes a comprehensive overview of the legal obligations and responsibilities of serving alcohol in a licensed venue, penalties for non-compliance, and interpretation of key legislation.
• Responsible Service of Alcohol: An essential component of RMLV training, this covers the principles of serving alcohol responsibly, including recognising levels of intoxication and strategies for refusing service.
• Dealing with Intoxicated Patrons: This topic focuses on managing intoxicated customers, including identifying signs of intoxication, defusing potentially volatile situations, and safe practices for refusing service.
• Conflict Management: This section teaches effective strategies for preventing and managing conflicts that can arise in a licensed venue, as well as how to handle aggressive or violent situations.
• Promoting a Responsible Drinking Culture: This involves learning strategies to promote responsible alcohol consumption, such as encouraging low-risk drinking and offering non-alcoholic alternatives.
• Risk Management and Compliance: This includes understanding the risks associated with alcohol service, implementing strategies to mitigate these risks, and ensuring compliance with health and safety regulations.

If you need to undertake RMLV training soon, CTA Training Specialists offer a range of RMLV courses online and face-to-face in Brisbane, Gold Coast and the Sunshine Coast. 

What to expect at your RMLV Course

If you have any questions regarding the RMLV courses offered by CTA Training Specialists, contact the team on 07 3878 8977 or email [email protected].

Renewing your RMLV Certification

RMLV Certificate holders are required to renew their certification every three years. OLGR does not recognise any refresher courses and requires everyone to undertake the entire course to refresh their skills. 

If you are due for a refresher, simply enrol into one of our upcoming courses.

Risk of not having an RMLV-certified manager

A critical reason for mandating RMLV as a requirement for licensed venue managers is risk management, specifically, the management of risks associated with alcohol and alcohol-related activities. The RMLV course training aims to encourage approved managers, licensees, and managers to conduct their businesses responsibly by sticking to the guidelines set out by the legislation governing alcohol availability and consumption.

By not complying with the Liquor Act 1992 and its mandate of venue managers being RMLV certified, a venue is left vulnerable to:

• Complaints: Businesses that don’t adhere to the Liquor Act guidelines are prone to receiving complaints due to their non-compliance. Without compliance, these businesses are exposed to liability, meaning they will have no defence against complaints, whether or not these complaints are warranted. When a liquor-licensed business does not have an RMLV-certified manager on duty, the business is also at risk of being legally exploited through complaints.
• Adverse Patrol Behaviour: Adverse patron behaviour occurs when patrons act in disruptive or harmful ways to the community. These behaviours may include aggressiveness, lewd gestures, and rowdiness. Businesses operated by managers who aren’t RMLV-certified are at risk of handling these disruptions poorly, as they will lack the knowledge necessary for mitigating or avoiding these scenarios.
• Escalating Levels of Violence: One risk that comes with drinking alcohol is the possibility of violence occurring within the venue or premises. Alcohol lowers inhibitions in most people, which can affect their behaviour negatively. In these instances, the lack of RMLV training can lead to a poor de-escalation of a possible violent situation. The manager must have trained or imparted knowledge to the staff on how to appropriately act if violence cannot be avoided despite the staff’s best efforts.

Frequently Asked Questions about RMLV Training

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May-June RMLV Promotion Terms and Conditions.