Customer Service Training

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Training Outcome
CTA Completion Certificate
Pathways
Hospitality, Health & Community, and more.
Course Delivery
100% Online
Course Prerequisites
Non-Accredited
Valid In
All States.
Same-Day Certificates
Yes, terms and conditions apply.

About Customer Service Training

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This online customer service course is designed to brush up on or provide introductory knowledge and skills for working in the hospitality industry.

It is designed for those entering the hospitality industry for the first time or after a break and those joining a new venue who want to brush up on best practices.

Key topics covered in this course include:

  • What is customer service
  • Types of communication
  • Personal presentation
  • Customer relations
  • Workplace issues
  • Types of conflicts
  • Resolving conflict within the workplace

Same-Day Certificates

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CTA will issue your completion certificate on the same day as when you submit your assessments if the conditions are met:

  • All assessments submitted before 4 pm AEST
  • You pass your assessments

While we aim to send all certificates and Statement of Attainments on the same day, occasionally, there can be delays of up to 2 days, especially around public holidays. Please contact our support team via live chat or at 0738788977.

Your USI Number

We are unable to issue your SOA without your USI number. To ensure there are no delays, please submit your USI prior to submitting your final assessment. You can do this via the LMS, live chat, phone or by emailing us at [email protected].

Don't have a USI Number? We can help you get started.
Create your USI
Not sure where to start?
Talk to one of our friendly team members today
Contact us View all courses

Trusted by over 250,000 Australian Hospitality Workers

“I completed my course, with Quentin as our trainer he was super friendly and helpful, making the training session easy and providing a great understanding of the course that we can put into action in the real world.”

Ava

“My trainer was relaxed and very helpful with my training. She was supportive and assisted whenever necessary throughout the session, but still allowed use to complete the content at our own pace.”

Tegegnech Stark

“The training was really good. Enrolment was simple and was able to get support on the phone when needed.”

Nishant Raja Sekaharan

“Had great support when trying to figure out what degree to study and was assisted every step of the way.”

Tatiana Herwitz

FAQs

To enrol multiple students in the same course please fill in the below form.  We offer a discount for bulk bookings.

Discount Offers for Bulk Enquiries

Purchase of 5-9 of the same course:  5% discount
Purchase of 10-19 of the same course:  10% discount
Purchase of 20+ of the same course:  20% discount