Customer Liaison Officer (CLO) Course

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Training Outcome
Official CTA Certificate of Completion
Course Duration
2-4 Hours
Course Delivery
In-Person or Online
Valid In
Valid in QLD.
Same-Day Certificates
Available for online course. See T&C’s below.
Course Type
Non-Accredited
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CTA Training Specialists offers online and in-person Customer Liaison Officer (CLO) training. The course content and learning outcomes for both courses are the same.

The key difference is the time it takes to issue your CLO Certificate of Completion (Certificate). Your Certificate of Completion is issued on the same day for the online course (see T&Cs) & within 10 business days for the in-person course.

Same Day Certificates

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CTA will issue your Statement of Attainment on the same day as when you submit your assessments if the following conditions are met:

  • All assessments submitted before 4 pm AEST
  • You pass your assessments

While we aim to send all certificates and Statement of Attainments on the same day, occasionally, there can be delays of up to 2 days, especially around public holidays. For more information, please contact our support team via live chat or at 0738788977. Certificates for the CLO face-to-face course can take up to 10 working days to be issued.

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Trusted by over 250,000 Australian Hospitality Workers

“I completed my course, with Quentin as our trainer he was super friendly and helpful, making the training session easy and providing a great understanding of the course that we can put into action in the real world.”

Ava

“My trainer was relaxed and very helpful with my training. She was supportive and assisted whenever necessary throughout the session, but still allowed use to complete the content at our own pace.”

Tegegnech Stark

“The training was really good. Enrolment was simple and was able to get support on the phone when needed.”

Nishant Raja Sekaharan

“Had great support when trying to figure out what degree to study and was assisted every step of the way.”

Tatiana Herwitz

Course Overview

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The Customer Liaison Officer unit expands on the skills and knowledge learned in the unit SITHGAM022 Provide Responsible Gambling Services to assist venues and gaming staff meet the legislative requirements when working for or operating a gambling venue in Queensland.

There are three core components to this course. These include:

  • Providing an effective mechanism for people who are experiencing harm from gambling to avoid opportunities to gamble.
  • Assisting in strengthening existing legislation to prevent the potential for harm to arise from gambling in Queensland.
  • Assisting in providing greater uniformity on exclusions across gambling acts and improving the operational viability of existing exclusion provisions.

Additionally the course also covers the skill and knowledge requirements common to Queensland only, including:

  • Receive all comments or feedback from staff regarding patrons’ gambling activities or requests.
  • Actively assist patrons who directly approach for assistance.
  • Actively assist third party members who approach for assistance in relation to a family member or friend.
  • Actively assist and receive direction from gaming support and/or counselling services.
  • Actively assist patrons in providing information on self-exclusions.
  • Maintain all relevant forms and registers pertaining to exclusions.
  • Provide information to relevant staff regarding patrons who are excluded from venue.
  • Ensure the venue complies with legislation regarding problem gambling.
  • Ensure information is provided to patrons regarding counselling services, odds on winning and any other relevant information and signage.
  • Provide assistance to staff with gambling-related problems.

FAQs

CLO training expands many of the topics covered in the RSG course. It aims to provide managerial staff with additional skills and resources to help maintain a safe gambling environment. CLO training is also a legislative requirement: All licensed venues are required to have at least one CLO present during operating hours.

Your CLO certificate does not expire. There is no requirement to renew or refresh your skills, but we recommend you do so every 3-5 years to ensure you are informed of the latest regulations and best practices.

There is no difference when you do the course through CTA Training Specialists. The course content and outcomes are the same. The only difference is with the time taken to issue your Certificate of Completion. The Certificate of Completion is issued the same day with the online course (see full T&Cs), whereas it can take up to 10 working days with the Face-to-Face course.

To enrol multiple students in the same course please fill in the below form.  We offer a discount for bulk bookings.

Discount Offers for Bulk Enquiries

Purchase of 5-9 of the same course:  5% discount
Purchase of 10-19 of the same course:  10% discount
Purchase of 20+ of the same course:  20% discount

Additional Information

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To complete the course you will need the following:

Email Address

A unique personal email address.

Electronic Device

A suitable device with a strong internet connection to do the course. (If doing it online)

Video Requirements

Access to a recording device to record the practical aspects of the assessments. (If doing it online)

How long do I have to finish my online course?

The course takes approximately 6 hours and can be completed in one setting. However, CTA offers students up to 3 months to complete the course. If you require an extension, please email us at [email protected]