Course at a Glance

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Training Outcome
Nationally recognised qualification certificate
Pathways
This qualification provides a pathway to work as: Admin officer, Admin assistant, Customer service rep, Personal assistant, Receptionist, Records clerk, Work processing operator
Course Duration
12 Months
Course Delivery
One day a month, delivered face-to-face
Valid In
Queensland
Start Date
Rolling intake all year long

Course duration depends on the funding stream, credit transfers and recognition of prior learning. The course can be completed quicker or slower depending on individual circumstances.

Unit of Competencies

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BSB30120 Certificate III in Business includes 13 units of competencies, including 6 core units and 7 elective units. CTA Training Specialists offers the following units of competencies to students:

Core Units

BSBCRT311
Apply critical thinking skills in a team environment
BSBPEF201
Support personal wellbeing in the workplace
BSBSUS211
Participate in sustainable work practices
BSBTWK301
Use inclusive work practices
BSBWHS311
Assist with maintaining workplace safety
BSBXCM301
Engage in workplace communication

Elective Units

BSBTEC202
Use digital technologies to communicate in a work environment
BSBTEC404
Use digital technologies to collaborate in a work environment
BSBPEF301
Organise personal work priorities
SIRXPDK001
Advise on products and services

For a Business Pathway

BSBOPS304
Deliver and monitor a service to customers
BSBOPS305
Process customer complaints
BSBOPS301
Maintain business resources

For a Hospitality Pathway

Non-Accredited
General Food Hygiene & Safety Online Training
Food Handling Courses
SITHFAB021
RSA

Qualification Outcome

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CTA Training Specialists will issue you a nationally recognised qualification upon completing all requirements of this course.

Study Pathways

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Pathways into this qualification

There are no entry requirements for this qualification.

Pathways from this qualification

Those who complete this course can work as an Administration officer, administrative assistant, customer service representative, personal assistant, receptionist, records clerk or word processing administrator.

You can continue your studies through the following qualifications:

  • SIT30622 Certificate III in Hospitality
  • SIT40422 Certificate IV in Hospitality
  • BSB40520 – Certificate IV in Leadership and Management

Credit Transfer/ Recognition of Prior Learning

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You can transfer credits to this qualification if you have completed any of the core or elective units through other RTOs or previous qualifications. CTA does not charge fees for transferring credits. CTA also offers recognition of prior learning (RPL) for specific units (Not available for school based traineeships). For more information about credit transfers and RPLs, please contact us at [email protected].

Funding Options

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Career Start Program

Career Start is a core initiative funded by the Queensland Government and administered by the Department of Trade, Employment and Training (DTET). It is designed to help individuals launch their careers through subsidised entry-level training, whether they are looking for work or are already employed and seeking to gain more skills or transition into full-time roles.

There are two training options available through the program:

  • General Training Pathway – Direct enrolment in Certificate III qualifications or introductory skill sets.
  • Apprenticeship/Traineeship Pathway – Work-based training for apprentices or trainees under a formal contract.

For more information regarding the Career Start Program, please review the Department of Trade, Employment and Training (DTET) fact sheet.

CTA Training Specialists offers BSB30120 Certificate III in Business under general training funding and the traineeship pathway.

Qualifications and skill sets delivered through a general training pathway are available for direct enrolment and do not require the student to enter into a training (apprenticeship/traineeship) contract with an employer.

For apprenticeships and traineeships, an individual must be employed as an apprentice or trainee.

To be eligible for Career Start, you must:

  • Be aged 15 years or older;
  • Not be currently enrolled in secondary school (unless participating in a School-based Apprenticeship or Traineeship – SAT);
  • Be a permanent resident of Queensland;
  • Be an Australian or New Zealand citizen, permanent resident, or a temporary resident on a pathway to permanent residency with appropriate work rights;
  • Not hold a Certificate III or higher qualification completed within the past 10 years (qualifications obtained while at school and foundation skills qualifications are excluded);
  • Not be currently enrolled in another qualification (unless it is a foundation skills course).

Additional eligibility conditions may apply depending on the qualification or training type.

  1. Explore available qualifications and review course information.
  2. Contact us for more details on course fees, delivery methods, timelines, and assessments.
  3. Submit your application online.
  4. Complete the online Language, Literacy, Numeracy, and Digital (LLND) assessment.
  5. Participate in a pre-enrolment phone / face to face interview.
  6. Pay the required co-contribution fee.
  7. Finalise your enrolment and training plan with our Student Services team.
  8. Begin your training and access available support services.

Although the training is subsidised by the Queensland Government, students are required to contribute toward the cost of their training.

  • Fees are determined by the training provider and may vary depending on the course and delivery mode.
  • Employers or third parties may cover the co-contribution fee, but the training provider cannot waive it.
  • Concessional rates may apply for:
    • Health Care, Veteran, or Pensioner Concession Card holders (or their dependants);
    • Aboriginal or Torres Strait Islander people;
    • People with a disability;
    • Adult prisoners.

Apprentices and trainees may also qualify for reduced or exempted fees under specific conditions.

If you want more details on funding, visit our funding page or download our student contribution fees for general training sheet.

We are here to support you throughout your training journey. Assistance may include:

  • Foundation skills (LLN/Digital) training if required;
  • Student services and learning support;
  • Guidance on transitioning into employment or further study.

Refer to our:

  1. Funding approval is not guaranteed; all applications are subject to eligibility checks and available places.
  2. You may only access one subsidised Certificate III qualification and one apprenticeship/traineeship under Career Start OR two apprenticeships/traineeships total.
  3. One subsidised skill set may also be accessed.
  4. Licensing and registration fees (if required) are not included in the training subsidy.
  5. Job seekers are encouraged to speak with their employment service provider, who may be able to assist with costs or additional support.
  6. Full eligibility and program details are available at qld.gov.au

Further information about the Career Start Program is available at www.training.qld.gov.au

Fee For Service Training

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Fee For Service Training is for students who are not eligible for government funding. Students only pay for the number of units they complete as CTA Training Specialists do not charge for credit transfers. Additional information about funding and eligibility criteria can be found here: Funding Options at CTA Training Specialists.

Benefits

What are the Benefits of the BSB30120 Certificate III in Business when working in the hospitality industry?

The BSB30120 Certificate III in Business equips students with essential skills tailored for the hospitality industry, including customer service, workplace technology, communication, and financial processes. These skills are highly applicable across various roles within hospitality settings.

This qualification opens doors to a range of entry-level administrative and support roles, such as front desk receptionist, administrative assistant, and guest services officer. The diverse skill set gained from the course enhances employability in hotels, resorts, restaurants, and event management companies.

Students gain hands-on experience in performing administrative tasks and using business software specific to the hospitality sector, ensuring they are job-ready and can efficiently handle workplace responsibilities from day one.

As a nationally recognised qualification, the Certificate III in Business is highly valued by employers in the hospitality industry across Australia. It demonstrates competency and commitment to professional development, providing a competitive edge in the job market.

This qualification serves as a stepping stone to higher-level studies in hospitality and business, such as the Certificate IV in Hospitality or the Certificate IV in Leadership and Management. It provides a solid foundation for continuous career progression and specialisation within the hospitality industry.

The course places a strong emphasis on effective communication, both written and verbal. These skills are crucial for success in hospitality, enabling graduates to interact professionally with guests, colleagues, and stakeholders.

Training in customer service equips graduates with the skills to handle guest inquiries and issues effectively, contributing to a positive guest experience and fostering customer loyalty, which is critical in the hospitality industry.

The qualification includes training in time management and organisational skills, essential for managing workloads, meeting deadlines, and maintaining a productive work environment in busy hospitality settings.

For those already employed in hospitality, this qualification can lead to career advancement by demonstrating enhanced skills and knowledge. It prepares individuals for higher responsibilities and roles within their current organisations, such as supervisory or managerial positions.