Course at a Glance

Top
Training Outcome
Nationally recognised qualification certificate
Pathways
Upon completion, you have the skills to work as a supervisor in: Restaurants, Hotels, Motels, Catering operations, Clubs, Pubs, Cafes & Coffee shops
Course Duration
12 Months
Course Delivery
One day a month, delivered face-to-face
Valid In
Queensland
Start Date
Rolling intake all year long

Course duration depends on the funding stream, credit transfers and recognition of prior learning. The course can be completed quicker or slower depending on individual circumstances.

Unit of Competencies

Top

SIT20322 Certificate II in Hospitality includes 12 total units, including 6 core units and 6 elective units. CTA Training Specialists offers the following units of competencies to students:

Core Units

BSBTWK201
Work effectively with others
SITHIND006
Source and use information on the hospitality industry
SITHIND007^
Use hospitality skills effectively
SITXCOM007
Show social and cultural sensitivity
SITXCCS011
Interact with customers
SITXWHS005
Participate in safe work practices

Elective Units

SITXFSA005
Use hygienic practices for food safety
SITHKOP009*
Clean kitchen premises and equipment
SITXCCS010
Provide visitor information
SITHCCC024*
Prepare and present simple dishes
SITHCCC025*
Prepare and present sandwiches
HLTAID011
Provide First Aid
SITXINV006
Receive, store and maintain stock
SITHFAB022*
Clean and tidy bar areas
SITHFAB021
Provide responsible service of alcohol
SITHFAB024*
Prepare and serve non-alcoholic beverages
SITHFAB025*
Prepare and serve espresso coffee
SITHFAB027*
Serve food and beverage
SITXFSA006
Participate in safe food handling practices
SITHGAM022
Provide responsible gambling services

Units marked with an * have a prerequisite/s units.

Units marked with a ^ have workplace requirements.

For further information please email [email protected]

Qualification Outcome

Top

CTA Training Specialists will issue you a nationally recognised qualification upon completing all requirements of this course.

Study Pathways

Top

Pathways into this qualification

There are no prerequisites for this qualification. It is designed for those wanting to enter the hospitality industry.

Pathways from this qualification

This qualification will give you the skills required to work in a number of hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Some of the roles you can apply for include:

  • Bottle shop attended (if you completed RSA as an elective)
  • Cafe attendant
  • Catering assistant
  • Food and beverage attendant
  • Front office assistant
  • Gaming attendant (if you complete RSG as an elective)

Post this qualification, you can also continue your studies further and undertake qualifications such as:

Credit Transfer/ Recognition of Prior Learning

Top

You can transfer credits to this qualification if you have completed any of the core or elective units through other RTOs or previous qualifications. CTA does not charge fees for transferring credits. CTA also offers recognition of prior learning (RPL) for specific units (Not available for school based traineeships). For more information about credit transfers and RPLs, please contact us at [email protected].

Funding Options

Top

Career Start Program

Career Start is a core initiative funded by the Queensland Government and administered by the Department of Trade, Employment and Training (DTET). It is designed to help individuals launch their careers through subsidised entry-level training, whether they are looking for work or are already employed and seeking to gain more skills or transition into full-time roles.

There are two training options available through the program:

  • General Training Pathway – Direct enrolment in Certificate III qualifications or introductory skill sets.
  • Apprenticeship/Traineeship Pathway – Work-based training for apprentices or trainees under a formal contract.

For more information regarding the Career Start Program, please review the Department of Trade, Employment and Training (DTET) fact sheet.

CTA Training Specialists offers SIT20322 Certificate II in Hospitality under general training funding and the traineeship pathway.

Qualifications and skill sets delivered through a general training pathway are available for direct enrolment and do not require the student to enter into a training (apprenticeship/traineeship) contract with an employer.

For apprenticeships and traineeships, an individual must be employed as an apprentice or trainee.

To be eligible for Career Start, you must:

  • Be aged 15 years or older;
  • Not be currently enrolled in secondary school (unless participating in a School-based Apprenticeship or Traineeship – SAT);
  • Be a permanent resident of Queensland;
  • Be an Australian or New Zealand citizen, permanent resident, or a temporary resident on a pathway to permanent residency with appropriate work rights;
  • Not hold a Certificate III or higher qualification completed within the past 10 years (qualifications obtained while at school and foundation skills qualifications are excluded);
  • Not be currently enrolled in another qualification (unless it is a foundation skills course).

Additional eligibility conditions may apply depending on the qualification or training type.

  1. Explore available qualifications and review course information.
  2. Contact us for more details on course fees, delivery methods, timelines, and assessments.
  3. Submit your application online.
  4. Complete the online Language, Literacy, Numeracy, and Digital (LLND) assessment.
  5. Participate in a pre-enrolment phone / face to face interview.
  6. Pay the required co-contribution fee.
  7. Finalise your enrolment and training plan with our Student Services team.
  8. Begin your training and access available support services.

Although the training is subsidised by the Queensland Government, students are required to contribute toward the cost of their training.

  • Fees are determined by the training provider and may vary depending on the course and delivery mode.
  • Employers or third parties may cover the co-contribution fee, but the training provider cannot waive it.
  • Concessional rates may apply for:
    • Health Care, Veteran, or Pensioner Concession Card holders (or their dependants);
    • Aboriginal or Torres Strait Islander people;
    • People with a disability;
    • Adult prisoners.

Apprentices and trainees may also qualify for reduced or exempted fees under specific conditions.

If you want more details on funding, visit our funding page or download our student contribution fees for general training sheet.

We are here to support you throughout your training journey. Assistance may include:

  • Foundation skills (LLN/Digital) training if required;
  • Student services and learning support;
  • Guidance on transitioning into employment or further study.

Refer to our:

  1. Funding approval is not guaranteed; all applications are subject to eligibility checks and available places.
  2. You may only access one subsidised Certificate III qualification and one apprenticeship/traineeship under Career Start OR two apprenticeships/traineeships total.
  3. One subsidised skill set may also be accessed.
  4. Licensing and registration fees (if required) are not included in the training subsidy.
  5. Job seekers are encouraged to speak with their employment service provider, who may be able to assist with costs or additional support.
  6. Full eligibility and program details are available at qld.gov.au

Further information about the Career Start Program is available at www.training.qld.gov.au

Fee For Service Training

Top

Fee For Service Training is for students who are not eligible for government funding. Students only pay for the number of units they complete as CTA Training Specialists do not charge for credit transfers. Additional information about funding and eligibility criteria can be found here:  Funding Options at CTA Training Specialists.

Benefits

What are the benefits of studying SIT20322 Certificate II in Hospitality?

The SIT20322 Certificate II in Hospitality provides the essential skills and knowledge required to secure entry-level positions in various hospitality settings, such as cafes, restaurants, and hotels. It’s an ideal starting point for those looking to begin their careers in the hospitality industry.

This certificate covers fundamental areas such as customer service, basic food and beverage preparation, workplace hygiene, and communication. These core skills are essential for any hospitality role and provide a strong foundation for future career development.

The course includes hands-on training, allowing you to gain practical experience in real-world hospitality environments. This practical component ensures you are job-ready and can confidently apply your skills in the workplace.

The Certificate II in Hospitality can serve as a stepping stone to higher qualifications and more advanced roles within the hospitality industry. It opens up opportunities for further study, such as a Certificate III or IV in Hospitality, which can lead to supervisory and management positions.

This qualification has no stringent entry requirements, making it accessible to a wide range of individuals, including school leavers and those looking to change careers. It offers a practical and achievable way to enter the hospitality industry.

As a nationally recognised qualification, the SIT20322 Certificate II in Hospitality is valued by employers across Australia. It demonstrates your commitment to the industry and your preparedness to take on entry-level roles.

The hospitality industry offers diverse and dynamic work environments. This qualification allows you to explore different areas within the industry, such as food and beverage service, housekeeping, and front office operations, helping you find the best fit for your interests and skills.

FAQs

The SIT20322 Certificate II in Hospitality is the second qualification you can receive to showcase your abilities in hospitality-related skills. Unlike superior qualifications like the SIT30622 Certificate III, you don’t need to meet any entry requirements to complete the course. However, prior experience in a hospitality position is recommended.

The SIT20322 Certificate II in Hospitality is a pathway to several jobs and further qualifications in hospitality. For instance, you can go on to undertake an Australian apprenticeship or apply for jobs in restaurants and hotels. You may also decide to further your hospitality training by advancing to the SIT30622 Certificate III in Hospitality.

CTA Training Specialists offers a blended approach to learning. Students have the choice to do their units in person, virtually, or online. Some units are only available online, and others are only available in person or virtually. This approach to learning means that students from all around Queensland can access quality training.

Student Support

Top

CTA Training Specialists has a dedicated team for student support.

You can get in touch with the team via the following channels:

Phone
Hours

Monday to Friday, 9am – 5pm AEST