Advanced RCG (ARCG) NSW

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Training Outcome
Addition of ARCG endorsement to your current digital competency card and course completion certificate.
Course Duration
6+ Hours + Breaks
Course Delivery
Virtual via Zoom
Course Prerequisites
Current NSW RCG Interim Certificate or RCG Competency Card
Valid In
NSW
Same-Day Certificates
Upon successful completion of the ARCG course, you will receive the course completion certificate the same day as training.
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Advanced RCG Training (14/05/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class...

$300.00 17 tickets left
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Advanced RCG Training (20/05/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class Limit: 20 students Assessments: Completed virtually and online during the course Valid in: Valid in NSW Course Outcome: Upon completion of the course, you will...

$300.00 18 tickets left
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Advanced RCG Training (29/05/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class Limit: 20 students Assessments: Completed virtually and online during the course Valid in: Valid in NSW Course Outcome: Upon completion of the course, you will...

$300.00 18 tickets left
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Advanced RCG Training (05/06/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class...

$300.00 20 tickets left
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Advanced RCG Training (10/06/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class...

$300.00 20 tickets left
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Advanced RCG Training (11/06/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class...

$300.00 20 tickets left
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Advanced RCG Training (17/06/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class...

$300.00 20 tickets left
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Advanced RCG Training (18/06/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class...

$300.00 20 tickets left
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Advanced RCG Training (19/06/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class...

$300.00 20 tickets left
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Advanced RCG Training (24/06/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class...

$300.00 20 tickets left
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Advanced RCG Training (26/06/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class...

$300.00 20 tickets left
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Advanced RCG Training (30/06/25)

Virtual Event Virtual Event

Course at a Glance Pre-requisite: Current NSW RCG Interim Certificate or RCG Competency Card Duration: 6+ Hours Delivery: Virtual via Zoom, led in real-time by an approved ARCG trainer Class...

$300.00 20 tickets left
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Who Requires ARCG training in NSW?

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From July 1 2024 all hotels and clubs with 20 or more gaming machines will require at least one Responsible Gambling Officers (RGO) on premises when the gaming machines are in operation. Hotels and clubs with more than 20 machines will require additional RGOs.

In addition to RGO’s requiring a valid ARCG endorsement on their NSW competency card, it is also recommended that the following individual complete the course:

  • Club secretaries.
  • Club directors (not required if they have completed the Clubs NSW Responsible Gambling Board Oversight training).
  • Directors of a company who might have an active operational role in the business.
  • Hotel licensees.
  • Hotel Approved Managers.
  • Staff who are responsible for gaming machine operations such as gaming floor managers.

ARCG Course Structure and Outcomes

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Here’s what you can expect to learn through this course.

  1. Anticipating and preventing high-intensity situations
    1. Advanced interpersonal skills
    2. When and how to provide support
  2. Managing high-intensity situations
    1. Angry patrons
    2. Distressed patrons
    3. Concerned family members
  3. Leading a culture of proactive gambling harm minimisation
    1. Debriefing
    2. Feedback and feedforward
  4. Responsible conduct of gambling in practice
    1. Applying what you have learnt

Key Learning Outcomes

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The key learning outcomes will include:

  • How to identify, approach and support those showing signs of or experiencing gambling harm.
  • How to refer patrons to support services if they are experiencing gambling harm.
  • Effective conflict resolution strategies to deal with those showing anger or aggression.
  • How non-specialised staff can be taught to identify and report signs of harm minimisation.
  • How to develop and maintain a culture of responsible gambling in your venue.
  • How to implement a Gambling Incident Register and Gaming Plan of Management to ensure your venue is compliant.

Bulk ARCG Bookings in Sydney & NSW

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Want to enrol your staff into the ARCG courses?

Please contact [email protected] for details on bulk orders.

ARCG Requirements in New South Wales

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Upon successful completion of the ARCG course, we will upload your details into the L&G NSW portal so you can be provided with a certificate of completion. Once completed, the course will be added your Digital Competency Card.

If you want a physical competency card for ARCG, you can get one by visiting the competency card self-service portal.

Please note that the course cost does not include a physical competency card.

You can refresh your ARCG competency by completing your RCG refresher. This can be done here.

Redoing the full RCG or ARCG course will not renew your competency.

No interstate competencies can be used in place of an RCG NSW Competency Card. If working in a position that requires this competency, you will need to undertake this course.

You must only undertake your ARCG course through a training organisation approved by Liquor & Gaming NSW (L&GNSW).

CTA Training Specialists is an approved training provider. The L&GNSW website has a complete list of approved training providers.

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FAQs

You can not complete your ARCG course online for NSW. It has to be done face-to-face or virtually. CTA Training Specialists offers ARCG training virtually (via Zoom). This allows students to undertake the course from home (or anywhere else with a stable internet connection) while still benefiting from a live delivery from an approved trainer.

The ARCG course teaches much-needed practical skills in identifying and assisting those who are showing signs of gambling harm. Through this course managers and staff will learn how to ensure that the venue has a culture of responsible gaming, are able to provide the necessary support and assistance to those who need it, and how to de-escalate high-tension situations that might arise as a result of gambling harm.

The ARCG course costs $300. This includes the addition of the ARCG endorsement to your digital NSW competency card. If you would like it on your physical card, you must do it separately via the competency card self-service portal which will incur an additional charge.

The ARCG course takes 6 hours to complete, plus an hour for breaks. It starts at 9 a.m. and finishes at 3 p.m. Students must sit through the entire course to take the final assessment.

Your ARCG is valid as long as your current RCG competency card. All courses on your NSW competency card will expire on the same day. You can refresh your ARCG competency by undertaking this RCG refresher course.

Redoing a full RCG or ARCG course will not renew your competency.

No, your ARCG competency is only valid in NSW and cannot be used in other states.

To enrol multiple students in the same course please fill in the below form.