Welcome to CTA Support

Upon successfully purchasing the course, you will receive the following emails:

1. Order Confirmation
2. Confirm Registration: Canvas and,
3. Course Enrolment

If you have not received these emails in your inbox, kindly check your spam/junk folder.

In “Course Invitation”:

1. You need to click the “Click Here to finish the registration process”
2. Once you have filled out relevant information, you will be directed to the login window
3. Enter your username and create a password
   1. Use at least 8 characters (the more the better)
   2. Use a random mixture of characters, upper and lower case, numbers, punctuation, and symbols)
4. You will now be directed to the course portal
5. Click “Module”, found on the left side of the screen to start the course

To reset your password.

1. Click on “Student Login” via the CTA Training website Click here
2. Click on “Forgot Password?”
3. Enter your email, click “Request Password”
4. Follow the instructions in the email to reset your password.

Please be informed that our office hours are from 9am – 5pm (Monday to Friday) including Public Holiday.

If you are having trouble logging in, please send an email to [email protected] or you may send a message via LiveChat.

Here is the lists of non-accredited courses:

• Barista Basics
• Hygiene for Food Handlers
• Fire Warden
• Customer Service
• Customer Liaison Officer (CLO)

Here’s how:

1. Click on the course (e.g. Customer Service)

2. Click the “Share” button

3. Click the “Printer” icon

4. Download PDF

You may also find this video helpful.

Accreditation is formal confirmation that the course:

• is nationally recognised
• meets an established industry, enterprise, educational, legislative, or community need
• provides appropriate competency outcomes and a satisfactory basis for assessment
• meets national quality assurance requirements
• is aligned appropriately to the AQF where it leads to a qualification.

• CTA Training Specialists offers Online training
• We are a fully compliant training organisation
• Start, stop and resume as you like
• Our courses are designed to be easy, flexible, and interactive
• We offer an excellent user experience
• We offer RSA/RSG courses with state-specific training resources and assessment, which are valid in QLD, WA, SA, NT.
• and many more.

You may directly go to our online courses offered.

Nationally Recognised Training is delivered in association with CTA Training Specialists RTO (#31607) – look out for the symbol below to ensure authenticity of an RTO.

If you require multiple courses for multiple learners please contact us via LiveChat or please click here, and we will contact you ASAP

Please reset your password on the student login screen and click “Forgot Password”.

To reset your password.

1. Click on “Student Login” via the CTA Training website Click here
2. Click on “Forgot Password?”
3. Enter your email, click “Request Password”

Follow the instructions in the email to reset your password.

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading, login issues, or formatting issues on sites.

Follow the link or see below:

In Chrome

1. On your computer, open Chrome.
2. At the top right, click More More.
3. Click More tools and then Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
6. Click Clear data.

Make sure you close/quit the browser and restart it after clearing the cache. Cache clearing can take a while.

In Firefox

1. Click the menu button and choose Options.
2. Select the Privacy & Security panel.
3. In the Cached Web Content section, click Clear Now.
4. Close the about: preferences page. Any changes you’ve made will automatically be saved.

Make sure you close/quit the browser and restart it after clearing the cache. Cache clearing can take a while.

How to Clear Cache on a Mac using Safari

1. In the top menu, choose Safari.
2. Click Preferences.
3. Choose the Advanced tab.
4. Enable the Show Develop menu in the menu bar.
5. Now go to Develop in the menu bar.
6. Choose Empty caches.

Make sure you close/quit the browser and restart it after clearing the cache. Cache clearing can take a while.

Recognition of prior learning (RPL) is a way to use your existing skills and knowledge to get a formal qualification. Previously, the term was skills recognition.

It involves documenting and providing evidence of your current experience and having this and your knowledge assessed, considering other qualifications you may already have. It means you don’t have to waste time learning things you already know how to do.

RPL only applies to qualifications and not to online or virtual courses.

Yes. Anyone can apply for RPL. What you need to pay will depend upon your circumstances.

The RPL process considers all relevant skills, knowledge and experience that you have regardless of the way you got them. This includes experience and training you have gained through paid work, volunteer work or just life in general.

Through the RPL process, you may be able to gain the complete unit.

Yes. The RPL assessment process is as rigorous as any other assessment. However, the type of evidence that you need to provide may be different from normal class assessments.

Importantly though, the RPL process is flexible. You and your assessor will discuss and determine the evidence you can provide.

What you need to pay will depend upon your circumstances. This will be advised at the time of application.

This will depend on how much RPL you are applying for. Your assessor will be able to advise you on how much time it is likely to take you to complete your RPL process.

After you discuss your skills, knowledge and work experience with your assessor to work out if RPL is right for you, applying the RPL and going through the assessment process should be straightforward.

We will

• provide you with information on the RPL process;
• help you with any forms that need to be completed;
• discuss the evidence required; and
• support you through the process.

Once you and your assessor agree that you are a suitable candidate for RPL you will be required to gather evidence which proves your competence. When you provide evidence, you may be required to:

• answer questions about your work experience in an interview;
• demonstrate your skills and knowledge by completing practical tasks or showing your assessor how you would complete a task; and
• provide supporting evidence such as a resumé, job description, reports from employers/supervisors.
• This evidence must confirm that you have shown competence over a period of time and can work under different conditions.

Your training assessor is there to help you. Contact your assessor at any time, if you are not sure what to do or if you need help to gather evidence.

If you are not happy with the outcome of your RPL application, we have a process to follow, ask your assessor for further information on this.

No. Your RPL application is the same as any enrolment and you should continue with completing your online course.

A USI – Unique Student Identifier is a reference number made up of 10 numbers and letters that creates an online record of your training and qualifications attained in Australia.

If you are a new or continuing student undertaking nationally recognised training, you need a USI to receive your qualification or statement of attainment.
A USI is for life. You only have to create it once.

You may create a USI here, if you don’t have one yet.

Here’s a link to how to create a USI.

Create a USI online.

All you will need is a form of identification such as a passport, driver’s licence or birth certificate.

You can retrieve your USI by logging into the USI student portal by visiting the online portal or by calling 1300 857 536. A copy of your USI would also have been sent you by email when you created your USI.

You may also search your USI through this link.

The USI number that you have supplied us is incorrect. Please double check the USI you have given us against the USI that you were issued to ensure that there are no errors. If you find no discrepancy between these numbers, you will need to contact the USI Department to find out your correct USI. You can do so by calling 1300 857 536.

Once you purchase your online course, you are required to complete an enrolment form, during this process you will be required to provide your USI. If you choose not to submit your USI at the time then please email your details to [email protected]

If for whatever reason you encounter difficulties please contact us via LiveChat.

If the USI website will not allow you to create a USI, you will need to contact the USI Department directly in order to resolve your issue.

You can do so by calling 1300 857 536 or submitting a contact form on the USI website.

If you are currently undertaking a nationally recognised training course, you are required to have a USI in order to receive your statement of attainment. We will not be able to send your certificate until we receive your correct USI information.

Minors and liquor supply in NSW

• Anyone of any age can obtain a RSA Certification.

HOWEVER

• Minors are not permitted to sell, supply or serve liquor in NSW.
• Refer to – Liquor Act 2007 No. 90 (NSW) Section 119 which states – A licensee must not cause or allow a minor to see, supply or serve liquor on licensed premises except with the approval of the Authority.
• Maximum penalty : 50 Penalty units.

Please refer to the Liquor Act 2007, and the following sections that specifically relate to minors, and liquor & minors, and licensed premises:

• S117 – 120 – relate to underage drinking
• S121 – 127 – relate to minors on licensed premises.

Take your interim certificate and 100 points of identification with you to apply for your competency card at a Service NSW Service Centre, where you will have your identity checked and your photo take

When you attend the interview you must provide current documents that prove your identity. If you do not provide all the proof of identity documents required, your application will not be processed.

You will receive a plastic competency card in the post in 3-4 weeks. If your Interim Certificate expires before your receive your competency card you will be unable to work.

There is two video role play that needs to be done for the video assessment.

VIDEO ROLE-PLAY ONE:

You MUST make reference to the following items in your video:

• State your Full Name
• State your Date of Birth
• Show your Proof of Photo ID document (for e.g., current driver’s license, passport, etc)
• PLEASE NOTE: Proof of identity MUST be provided

You MUST make reference to the following items in your video:

• Identify at least TWO (2) early indicators of potential intoxication and identify suitable intervention strategies to prevent intoxication.
• Speak using appropriate language and tone of voice and effective conflict resolution skills
• You must make mention of the State Laws and Regulations
• You must make it clear that by law if they become intoxicated they cannot be served another drink and as a result, you must ask them to leave the venue
• You can refer to RSA Signage.
• Offer the patron water or soft drinks
• Offer the patron the food menu

VIDEO ROLE-PLAY TWO:

You MUST make reference to the following items in your video:

• Demonstrate the procedure to refuse sale or service of alcohol and assist intoxicated customer:
  • in emotional or physical distress, AND
  • with no food consumption during extended service of alcohol.
• Speak using appropriate language and tone of voice and effective conflict resolution skills
• You must make mention of the State Laws and Regulations
• You must make it clear that by law they cannot be served another drink and as a result, you must ask them to leave the venue, and
• You must refer to RSA Signage to re-enforce your decision
• You must make an offer of Safe Transport
• Inform/alert security, bar staff, and the manager about the offensive or disorderly behavior of the customer who has left.

Once you have successfully completed this course and your assessments, you will receive your Interim Certificate which enables you to work for 90 days. You must apply for your Competency Card before your 90-day expiry which will then remain valid for 5 years.

If you fail to get your Competency Card before your Interim Certificate expires, you will need to complete the training again.

An RSA Competency Card renewal and online refresher training are available for anyone wanting to renew their RSA competencies for five years.

Renewal and online refresher training are only available via the links sent by Liquor & Gaming NSW when your renewal period opens.

If you have uploaded your assessment/s before 4pm Queensland time on a business day (Monday – Friday) and they are marked as competent by one of our assessors (and you have also provided a verified USI number), you will be issued with your nationally recognised Statement of Attainment for SITXFSA002 Participate in safe food handling practices via email.

If you are completing the full Food Safety Supervisor Course (SITXFSA001 Use hygienic practices for food safety and SITXFSA002 Participate in safe food handling practices), the NSW Food Authority Blue and Orange Certificate will be issued within ten (10) days of successful completion of the course via Australia Post (to the residential address you have provided on enrolment in the course). We will also be providing a soft copy of the certificate via email.

Please ensure that you have provided the correct address prior to completing the course. If you need the certificate to be re-issued after this time, there will be an additional fee of $50 payable ($30 for the NSW Food Authority Blue and Orange Certificate + $20 for postage and administration processing)

Your Supervisor Report must be completed by someone who is currently working in the food industry. It can be someone:

• you are currently working with, or
• you have previously worked with (within the last 12 months), or
• you have volunteered with.

Make sure that the person who is completing your practical assessment, observes you doing everything listed on the report on three separate occasions.

Don’t stress, our food safety courses can be completed by anyone regardless of prior experience.

We understand it can be difficult when you’re new to the industry to have the practical assessment filled out, so there are a few options:

1. If you have worked in the food industry before, then you can have a past manager or co-worker complete the assessment. They don’t need to be a chef or a trained food safety supervisor. It can be anyone currently employed in the food industry (with a minimum of 12 months experience).
2. If you have a friend or family member employed in the food industry, they can also sign off on your practical assessment. Again, it doesn’t need to be a qualified chef or food safety supervisor, It can be anyone currently employed in the food industry (with a minimum of 12 months experience).
3. You can also speak to your local council and ask for a list of food-based charities that you can volunteer for. Many of these organisations deal with food and any regular volunteer is able to sign off on your practical assessment.

Make sure that the person who is completing your practical assessment, observes you doing everything listed on the report on three separate occasions.

Your Supervisor Report must be completed by someone who is currently working in the food industry. It can be someone:

• you are currently working with, or
• you have previously worked with (within the last 12 months), or
• you have volunteered with.

Make sure that the person who is completing your practical assessment, observes you doing everything listed on the report on three separate occasions.

Don’t stress, our food safety courses can be completed by anyone regardless of prior experience.

We understand it can be difficult when you’re new to the industry to have the practical assessment filled out, so there are a few options:

1. If you have worked in the food industry before, then you can have a past manager or co-worker complete the assessment. They don’t need to be a chef or a trained food safety supervisor. It can be anyone currently employed in the food industry (with a minimum of 12 months experience).
2. If you have a friend or family member employed in the food industry, they can also sign off on your practical assessment. Again, it doesn’t need to be a qualified chef or food safety supervisor, It can be anyone currently employed in the food industry (with a minimum of 12 months experience).
3. You can also speak to your local council and ask for a list of food-based charities that you can volunteer for. Many of these organisations deal with food and any regular volunteer is able to sign off on your practical assessment.

Make sure that the person who is completing your practical assessment, observes you doing everything listed on the report on three separate occasions.

Our Food Safety Supervisor certificates are valid in QLD, NT, SA, WA, and VIC.

Food Safety Supervisor certificates do not have an expiry date, however, it is recommended to renew these certificates every three years. Some local councils require these certificates to be renewed every three years.

Please allow approximately nine to ten hours to complete your training course.

Practical assessments are graded by our trainers once each business day. You will receive an email to notify you when your practical has been graded.

A grade of less than 100% means you will need to make some changes or additions to your practical before it can be marked as correct. Your feedback will be emailed to you.

Ensure that you have fully completed your tutorial. Your tutorial will notify you when it has been completed to 100%.

If you are still unable to assess your assessment, contact online support via LiveChat, by email at [email protected] or by phone on (07) 3878 8977.

Yes, the courses we offer are Nationally accredited and recognised.

A Statement of Attainment issued by us does not expire once obtained, even though the code identifying this course (currently, SITHFAB002 and SITHGAM001) regularly changes. This means that if you hold a Statement of Attainment for ‘Provide Responsible Service of Alcohol and/or ‘Provide Responsible Gambling Services’ from any time in the past, it remains current irrespective of the course code.

For further details, please check the following links –

https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/training/rsa/certification

https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/training/gaming/rsg

You can start, stop and resume as you please. Your course history gets saved automatically as you progress. The course completion time depends on your current knowledge, experience and your computer skills. It generally takes 2-4 hours to complete an RSA/RSG course.

There is no upper or lower age limit for completing RSA training. However, if you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.

RSA video assessment.

• You must be observed via video “refusing service to an unduly intoxicated person”
• This is a government requirement and is clearly noted on the course page on the CTA Training Specialists website

All modern browsers are supported. For example : Firefox, Chrome, Microsoft Edge and Safari.

You will need the following:

1. Desktop computer, Laptop or notepad
2. Smartphones and Tablets are supported (you may need to download Canvas Student App in Google Play Store or App Store for Apple)
3. Modern operating system
4. Broadband connection and an up to date internet browser (we recommend Chrome, Firefox, Edge, or Safari)
5. An email account and program
6. Access to a printer (for RSG and Food Safety courses)

It is recommended that you use a Desktop or Laptop computer

Like any web-based experience load, times may vary dependent on your internet speed.

Yes, you only need access to the internet to access your course.

The certificate is in PDF file format. It will be sent via registered email.

Yes, you can open the PDF file and print it.

I cannot find my Statement of Attainment or Certificate. How do I get another copy?.

Please go to https://clubtraining.com.au/lost-certificate/

Please refer to each course in each state for legislation regarding training.

Some states do not require further training whilst others do. You will find information in relation to this question on the course pages via our website.

Please fill in this contact form and one of our team members will be in contact with you within one business day.

To receive a Statement of Attainment you must have:

1. Successfully completed the course
2. Provided your USI

Your Statement of Attainment will be provided via email within one (1) business day of receiving your USI (provided you have completed your course.)

If you send your USI on a Friday (after 4pm), Saturday or Sunday, the next business day is Monday. Business days are Monday to Friday and exclude weekends (Saturday and Sunday) and Queensland public holidays.

Once your assessor has marked you as competent, your Statement of Attainment will be emailed to the email address you provided in the setup of your account. Make sure you check your junk email box as this is an automated email sent from our system.

Remember if it is a course where an assessor needs to mark you as competent, it may take 24-48 hours for an assessor to review, and your Statement of Attainment will be made available after that time.

As an environmentally conscious web-based company we provide Statement of Attainments for our online accredited courses in a soft copy (PDF) format. We do not post a hard copy in the mail.

Your Statement of Attainment will be emailed to you once you have been marked competent in your final assessment.

In able for you to upload your practical assessment, please ensure that you achieved the highest score of 100% in all of your online assessment.

In order to access your tutorial, ensure that you have completed all previous learning items (such as providing USI and ID).

To start your course

• Go to https://ctatraining.instructure.com/login/canvas
• Enter your username and password
• Click “Module” found on the left side of the screen

You will need literacy and numeracy skills and a good understanding of the English language. All our courses are conducted in English and being able to read and write in English is a requirement.

Please contact CTA Training if you have learning disabilities

The Course Notes can be found under ‘Course Notes’ and downloaded once you are logged into your training account, however, you will need to complete all assessment questions online, these are not available to be downloaded.

Most accredited courses are broken into sections which usually take between 20-40 minutes each.

The total time required will depend on the number of sections in the course.

All accredited courses now require some form of practical assessment, you need to allow between 24 and 48 hours for this to be graded during business hours.

However, you should take your time to ensure you understand the information fully.

No.

You can start and stop whenever you like, and resume later. The system automatically records all your progress and saves it on our servers. When you login next time, you can resume your course from where you left, even from a different device than the one you started with.

Try to allow at least 20-40 minutes to complete each section and the assessment, in an environment where you know you won’t be interrupted and can focus on your study.

Please be informed that upon enrollment, you have 3 months to complete the course.

Although you will be able to view most of the content online we recommend that a PC/MAC be used to successfully complete these courses.

Most CTA Training Specialists online courses are iPad and tablet friendly and will run on all devices.

The “Canvas Student” App is also available via the App store or Google Play store

Yes, All of our courses do require you to complete a practical assessment.

• The RSA Responsible Service of Alcohol requires you to complete a video assessment demonstrating refusal of service to an unduly intoxicated person
• The Food Safety Training courses (Level 1 and Level 2) require you to complete a practical assessment supervised within your workplace
• The RSG requires you to complete an audio assessment and video assessment

Make sure you read the full requirements of the course before purchasing.

• Please allow up to 24-48 hours for all assessments to be graded.
• Feedback regarding outcome will be provided via email
• Grading will be conducted twice daily
• All assessments will be graded if submitted prior to 4pm weekdays.
• All Statement of Attainments will be sent after 4pm daily
• NO grading occurs on weekends or public holidays

We have to verify your identity. It is a government requirement that we capture this information.

Simply send an email to [email protected] and we can amend the information.

Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrollment screen.

A receipt is attached to the automatic email you received when you purchased the course with the subject “Your CTA Training Specialists order”.

You may need to check your junk email folder.

You may email [email protected] for assistance.

• You can pay online with a credit card, or a Paypal account.
  We accept online payments using MasterCard/ Visa Credit cards or Debit MasterCard/Visa via our Stripe payment gateway.

Please note: We cannot give you access to the course until an invoice has been paid.

If you have made a payment error at checkout please contact CTA Training Specialist ASAP via LiveChat so we can resolve the issue.