Is it time you gave your venue’s gambling harm minimisation knowledge a refresh?

Gambling Harm Minimisation


The upcoming Gambling Harm Awareness Week (GHAW) 2022, is an annual event that aims to increase awareness of gambling harms, safer gambling practices and the help available to people affected by gambling problems. This year it will be held from 18-24 July, and is a great time to refresh and/or upskill your team with RSG and CLO training.

As a gambling provider, you have a legal responsibility under the Queensland responsible gambling code of practice and relevant legislation to provide customers with information on how to get help for problems with gambling.

While your staff no longer have to renew their Responsible Service of Gambling (RSG) certificates, it is best practice for your team and your venue to ensure that they are regularly undergoing RSG refresher training. Taking it to the next level of harm minimisation for your patrons is Customer Liaison Officer (CLO) Training, which can be delivered online or in person.

The CLO training expands on the skills and knowledge that your team learned during their RSG modules, this training ensures that staff including those on the gaming floor, Duty Managers, Senior Managers and Gaming Hosts meet the legislative requirements when working for or operating a gambling venue in Queensland.

Talk to us today about coordinating a group session at your venue for RSG and CLO training, and keep your team up to date on best practice to safeguard your patrons and ensure that you have the most current campaign materials on display around your venue.