SUPPORT CENTRE

Welcome to the Club Training Australia Support Centre!

Do you have any questions about your training? Is something not working quite right?  Simply click on the topic link below to get all of the answers!


Click link below for relevant section:

Bulk Purchase  –  RSA  –  RSG  –  FSS  –  Lost Certificate

 

See our frequently asked questions:

How do I purchase a course?

I want to complete a course. Can I pay after I pass?

How do I start my course that I just purchased?

I have just purchased a course and the username and password sent to my email aren’t working. What do I do?

I have completed my course but I haven’t received my certificate. What do I do?


USI

What is a USI?

A Unique Student Identifier (USI) is a reference number made up of 10 numbers and letters that the Australian Government uses to keep a record of your nationally recognised qualifications.

You will use the same USI for all of the nationally recognised training that you complete.
Check out the video below.

How do I create a USI?

To create a USI online, visit www.usi.gov.au/students/create-your-usi. All you will need is a form of identification such as a passport, driver’s licence or birth certificate.

 

I’m not a student, do I still need a USI?

As you are studying a course, you are classified as student. If you are currently undertaking a nationally recognised training course, you are required to have a USI in order to receive your statement of attainment. We will not be able to send you your certificate until we receive your correct USI information.

 

I am from overseas, do I still need to have a USI?

If you are currently in Australia on a Visa, you will need a USI. You can create your USI online using your passport and Visa.

If you are currently overseas, you are not required to have a USI. However, if you are an Australian expat or resident and have an Australian ID, you will need a USI.

For those who are overseas and do not need a USI, you will need to contact our support team at [email protected] or on 1800 653 266 in order to receive your certificate.

I am trying to create my USI on usi.gov.au but it doesn’t work. What should I do?

If the USI website will not allow you to create a USI, you will need to contact the USI Department directly in order to resolve your issue. You can do so by calling 1300 857 536 or submitting a contact form on the USI website.

 

I’ve lost my USI, how do I find out what it is?

You can retrieve your USI by logging into the USI student portal by visiting https://portal.usi.gov.au/student/ or by calling 1300 857 536. A copy of your USI would also have been sent you by email when you created your USI.

 

How do I submit my USI information?

To submit your USI information, you will need to log into your Student Portal here: https://clubtraining.jobreadyplus.com/

If you have a USI, please click ‘I already have a USI and want to enter it now’ located below this notice message.

If you do not have a USI, please click ‘I do not have a USI and want to create one now’. This will redirect you to the USI department website where you can obtain a USI.

 

I have submitted my USI information, but it has come back saying that my USI is invalid. What should I do?

The USI number that you have supplied us is incorrect. Please double check the USI you have given us against the USI that you were issued to ensure that there are no errors. If you find no discrepancy between these numbers, you will need to contact the USI Department to find out your correct USI. You can do so by calling 1300 857 536.

 

I have submitted my USI information, but it has come back saying that my first name or last name doesn’t match. What should I do?

The name you submit to us will be your legal name as it appears on the form of identification you used to create your USI.

If your name still will not match you will need to contact the USI Department to find out what name you signed up for your USI with. You can do so by calling 1300 857 536.

If you only have a first name, or if your name contains an apostrophe or hyphen, you may need to contact online support for a manual validation via email at [email protected] or by phone on 1800 653 266.

 

Bulk Purchase

I want to purchase a bulk number of courses for my staff, how do I do this?

Please contact us if you would like to purchase bulk courses for your team – you can do so via email at [email protected] or by phone on 1800 653 266.

 

RSA

What is involved with completing my RSA course?

Your course has three key components:

  • Tutorial – this is where you will find all the required reading for your course.
  • Assessment – multiple choice quizzes. (You have as many attempts as you need and will need to receive 100% on each quiz to pass.)
  • Video Assessment – you will need to take a video of yourself refusing service of alcohol to an intoxicated patron. (This assessment is now a government requirement and will need to be graded by one of our qualified trainers before you can receive your RSA certificate.)

 

How long will my course take to complete?

Please allow approximately three to four hours to complete your online training course. You can stop the course and resume it at any time.

 

I have completed the tutorial, but I can’t access my assessment. What should I do?

Ensure that you have fully completed your tutorial. Your tutorial will notify you when it has been completed to 100%.

We recommend using Google Chrome, Mozilla Firefox or Safari to ensure full compatibility. We DO NOT recommend or support Windows Internet Explorer.

 

Do I have to complete my video assessment to receive my certificate, or is there another type of assessment I can complete?

You will have to complete this assessment in order for us to issue your certificate.

This requirement is set by the Australian Government Department of Education and Training, and applies to every Registered Training Organisation that delivers this unit.

Due to this, we are unable to offer any alternative assessment.

 

How do I upload my video assessment?

Go to Task 7: Video Response Assessment and click ‘Upload completed video response’:

Click ‘add submission’:

You will be able to drag and drop your file into this field. Or you can click the drag and drop zone to search for a file.

 

Once you click ‘save changes’ your video will be submitted for grading.

 

I cannot upload my video assessment. What should I do?

If your ‘Upload completed video’ link is grey, you have not yet fully completed your course up to this point. You will be unable to upload your video until you have completed all the preceding tasks.

You will need to look back at your course and check that your tutorial sections and assessments are complete.

Each Tutorial section should have a tick: 

Each Assessment should also have a tick:

 

Once you have completed the required tasks, your link will blue and you will be able to click that to upload your video:

 

When I try to upload my video it says the file is too large. What should I do?

If your file is over 100mb, you will be unable to submit it. You can use https://wetransfer.com/ to send the file to our email address.

Simply choose the free option then email the file to: [email protected] Ensure you enter your full name and course in the message area and then click transfer.

 

I have uploaded my video assessment. How long will it take to be graded?

Video assessments need to be graded and processed by our qualified trainers. This is completed during business hours in the morning and in the afternoon.

Once your video is graded, you will receive notification via email.

 

I have completed my course. When/how will I receive my certificate?

Once your final assessment is graded as 100%, your certificate will be sent to you via email.

Ensure you check you junk and clutter folders if you do not receive this email.

 

I have just completed my RSA, will this certificate be valid in any other state?

Our online RSA courses are valid in QLD, NT, SA and WA.

 

How long is my RSA certificate valid for?

If you have received a statement of attainment, your certificate is valid for life. If you received a government approved certificate, that is only valid for three years.

 

RSG

What is involved with completing my RSG course?

Your course has three key components:

  • Tutorial – this is where you will find all the required reading for your course.
  • Assessment – multiple choice quizzes. (You have as many attempts as you need and will need to receive 100% on each quiz to pass.)
  • Practical Assessment – you will need to complete a worksheet based on a case study. (This assessment is now a government requirement and will need to be graded by one of our qualified trainers before you can receive your RSG certificate.)

 

How long will my course take to complete?

Please allow approximately three to four hours to complete your online training course. You can stop the course and resume it at any time.

 

I have completed the tutorial, but I can’t access my assessment. What should I do?

Ensure that you have fully completed your tutorial. Your tutorial will notify you when it has been completed to 100%.

We recommend using Google Chrome, Mozilla Firefox or Safari to ensure full compatibility. We DO NOT recommend or support Windows Internet Explorer.

 

I have just completed my RSG, will this certificate be valid in any other state?

Our online RSG courses are valid in QLD, NT, SA and WA.

Further face to face training is required for SA RSG which is not included in our online RSG training.

 

How long is my RSG certificate valid for?

If you have received a statement of attainment, your certificate is valid for life. If you received a government approved certificate, that is only valid for three years.

 

FSS

What is involved with completing my RSA course?

Your course has three key components:

  • Tutorial – this is where you will find all the required reading for your course.
  • Assessment – multiple choice quizzes. (You have as many attempts as you need and will need to receive 100% on each quiz to pass.)
  • Practical Assessment – you will need to complete a practical document which requires you to have a commercial kitchen with food ingredients and ready-to-eat food items, and a qualified Food Safety Supervisor to supervise your practical activity. (This assessment is a government requirement and will need to be graded by one of our qualified trainers before you can receive your certificate.)

 

I have just received my Food Safety Supervisor certificates, will these certificates be valid in any other state?

Our Food Safety Supervisor certificates are valid in QLD, NT, SA, WA and VIC.

 

How long are my Food Safety Supervisor certificates valid for?

Food Safety Supervisor certificates do not have an expiry date, however it is recommended to renew these certificates every three years. Some local councils require these certificates to be renewed every three years.

 

How long will my course take to complete?

Please allow approximately nine to ten hours to complete your training course. You can stop the course and resume it at any time.

 

I have submitted my practical assessment, how long will it take to be graded?

Video assessments need to be graded and processed by our qualified trainers. This is completed during business hours in the morning and in the afternoon.

Once your video is graded, you will receive notification via email.

 

I have received a grade of 99% on my practical assessment, what should I do?

A grade of less than 100% means you will need to make some changes or additions to your practical before it can be marked as correct. Your feedback regarding what changes need to be made has been emailed to you. Ensure you check your junk and clutter emails if you do not receive it.

 

I have completed the tutorial, but I can’t access my assessment. What should I do?

Ensure that you have fully completed your tutorial. Your tutorial will notify you when it has been completed to 100%.

We recommend using Google Chrome, Mozilla Firefox or Safari to ensure full compatibility. We DO NOT recommend or support Windows Internet Explorer.

 

Lost Certificate

I have lost my certificate, how can I get another copy?

Please fill in this contact form and one of our team members will be in contact with you within one business day.

 

FAQ

How do I purchase a course?

Go to https://clubtraining.com.au/ and select the course you wish to purchase:

 

Select your state:

 

 

Once you have read all of the information on this page, click ‘buy now’:

 

 

Review the course you are purchasing ensuring that it is correct and the quantity is 1. If this is all correct, click ‘proceed to checkout’:

 

 

Click yes to continue:

 

If you have purchased with us before, click the blue link to log in. Please note: these Account details are different to your Student Login details. If you do not remember your password, click ‘lost your password?’

Once you have either logged in or filled in your details to create a new account, select the method of payment that you wish to use, then click ‘continue to payment’.

 

 

Once you have made payment, we will email you your training access details. Ensure you check your junk and clutter folders if you do not receive this email.

 

I want to complete a course. Can I pay after I pass?

Our courses requirement payment up front. You will be unable to begin your course/s until you make a purchase. Once we receive your payment, we will email out your training access details.

 

How do I start my course that I just purchased?

Check your emails – we have sent you an email with your training access details. Ensure you check your junk and clutter folders if you do not receive this email.

 

I have just purchased a course and the username and password sent to my email aren’t working. What do I do?

Ensure you are typing the username and password EXACTLY as they appear – these are both case sensitive. Also ensure that there are no extra spaces before or after the username and password as this will cause an invalid log in.

 

I have completed my course but I haven’t received my certificate. What do I do?

Before we can send you your certificate, your final assessment will need to be graded by our qualified trainers.

If your assessment is not graded as 100% we will email you feedback.

Once your final assessment is graded as 100%, your certificate will be sent to you via email.

Ensure you check you junk and clutter folders if you do not receive this email.

 

If your question isn’t included here, contact our online support team via email at [email protected] or call 1800 653 266.