About RMLV Training
The Responsible Management of a Licensed Venue training, also known as the RMLV, is mandatory for liquor licensees (if individuals), approved managers, and all prospective managers of licensed venues looking to work in Queensland.
This means anyone looking to work as a manager of any business that handles, sells, or serves alcohol in any capacity must have the RMLV certification to qualify for the position. The course covers Queensland liquor laws, dealing with intoxicated patrons, conflict management, promoting a responsible drinking culture, and risk management and compliance.
Course at a Glance
About Gaming Nominee Training
A Gaming Nominee is an employee performing a managerial role at a gaming venue and is responsible for all gaming activities.
The Queensland Office of Liquor & Gaming (OLGR) requires all Gaming Nominees to complete the approved Gaming Nominee Course. This course covers the legal responsibilities and best practice management techniques in accordance with the Gaming Machine Act (Qld).
Course at a Glance
About CLO Training
Take the next step in your hospitality career with the Customer Liaison Officer (CLO) course.
This course equips individuals with the skills and knowledge to assist patrons with gambling-related issues. It expands on many of the learning outcomes from RSG Training. Essential topics include handling feedback, aiding patrons and third parties with gambling related incidents and the associated harms, managing exclusions, and ensuring staff compliance.
Course at a Glance
CTA Training Specialists offers online and in-person Customer Liaison Officer (CLO) training. The course content and learning outcomes for both courses are the same. The key difference is the time it takes to issue your CLO Certificate of Completion (Certificate). Your Certificate of Completion is issued on the same day for the online course and within 10 business days for the in-person course.
