Course at a Glance

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Training Outcome
Nationally recognised qualification certificate
Pathways
This qualification can lead to lots of fulfilling jobs with employers including: Tour operators, Visitor information centers, Holiday parks and resorts, Attractions, Cultural and heritage sites & Small tourism businesses
Course Duration
15 Months
Course Delivery
One day a month, delivered face-to-face
Valid In
Queensland
Start Date
Rolling intake all year long

Course duration depends on the funding stream, credit transfers and recognition of prior learning. The course can be completed quicker or slower depending on individual circumstances.

Unit of Competencies

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SIT30122 Certificate III in Tourism includes 15 units of competencies, including 4 core units and 11 elective units. CTA Training Specialists offers the following units of competencies to students:

Core Units

SITTIND003
Source and use information on the tourism and travel industry
SITXCOM007
Show social and cultural sensitivity
SITXCCS014
Provide service to customers
SITXWHS005
Participate in safe work practices

Elective Units

SITTTVL001
Access and interpret product information
SITTTVL003
Provide advice on Australian destinations
SITTTVL004
Sell tourism products or services
SITTTVL007
Use a computerised reservations or operations system
SITXCCS010
Provide visitor information
SIRXCEG008
Manage disrespectful, aggressive or abusive customers
BSBTWK201
Work effectively with others
BSBSUS211
Participate in sustainable work practices
SITHFAB021
Provide responsible service of alcohol
SITHFAB024*
Prepare and serve non-alcoholic beverages
SITHFAB027*
Serve food and beverage
SITXFSA005
Use hygienic practices for food safety
SITXFSA006
Participate in safe food handling practices
SITXHRM007
Coach others in job skills
SITXINV006
Receive, store and maintain stock
SITXINV007
Purchase goods
HLTAID011
Provide first aid
SITXFIN007
Process financial transactions

Units marked with an * have a prerequisite/s units.

For further information please email [email protected]

Qualification Outcome

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CTA Training Specialists will issue you a nationally recognised qualification upon completing all requirements of this course.

Study Pathways

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Pathways into this qualification

There are no prerequisites for this qualification.

Pathways from this qualification

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business

You can continue your studies through the following qualifications:

  • SIT40422 Certificate IV in Hospitality to expand on your existing hospitality capabilities and learn crucial skills in people management, conflict resolution and work health and safety resolution.
  • SIT50422 Diploma of Hospitality Management to work as a manager within the industry.
  • SIT40122 – Certificate IV in Travel and Tourism to expand your skills and become a supervisor.
  • SIT50122 – Diploma of Travel and Tourism Management to work as a travel and tourism industry manager.

Credit Transfer/ Recognition of Prior Learning

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You can transfer credits to this qualification if you have completed any of the core or elective units through other RTOs or previous qualifications. CTA does not charge fees for transferring credits. CTA also offers recognition of prior learning (RPL) for specific units (Not available for school based traineeships). For more information about credit transfers and RPLs, please contact us at [email protected].

Funding Options

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Vet Investment (Certificate 3 Guarantee):

  • Non Concessional $199.00 ($13.27 per unit to be completed)
  • Concessional $99.50 ($6.64 per unit to be completed)

User Choice (Traineeship):

  • School-based traineeship: Approx $750 – $1,000
  • Non-school-based traineeship: Approx $1000 based on $1.60 per nominal hour for each unit of competency.

Fee for Service: $4,500 ($285 per unit to be completed)

Eligibility Criteria

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VET Investment – Certificate 3 Guarantee

The Certificate 3 Guarantee program helps eligible individuals complete their first post-school Certificate III qualification.

Eligibility and Concessions

To be eligible, the student must be:

  • A Queensland resident. (Evidence: Drivers Licence, Adult Proof Of Age Card, Concession / Health Care Card)
  • 15 years or older and no longer at school. (Evidence: Drivers Licence, Adult Proof Of Age Card, Birth Certificate Of Extract, Passport)
  • An Australian or New Zealand citizen, Australian permanent resident, or a temporary resident with the necessary visa and work permits. (Evidence: Birth Certificate Of Extract, Passport, Green Medicare Card)
  • Not already hold or be enrolled in a Certificate III level or higher qualification (excluding school qualifications and foundational skills training).(Evidence: AISS Search)

For concessional status, students must

  • Hold a Health Care or Pensioner, Concession Card, or is the partner or a dependant of a person who holds a Health Care or Pensioner Concession Card and is named on the card. (Evidence: Copy Of The Card)
  • Identify as Aboriginal or Torres Strait Islander. (Evidence: Identified on The Enrolment Form)

User Choice

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The User Choice program provides public funding for eligible Queensland apprentices and trainees to help cover the cost of training and assessment services. The program allows apprentices, trainees, and employers to choose their preferred registered training organisation (RTO). Training providers must be approved by the department as a Skills Assure Supplier (SAS) to deliver the eligible qualifications under this funding. Students only pay for the number of units they complete as CTA Training Specialists do not charge for credit transfers.

Partial Exemptions

60% reduction in fees are available for those who are either:

  • The participant holds a Health Care Card or Pensioner Concession Card issued under Commonwealth law, or is the partner or a dependant of a person who holds a Health Care Card or Pensioner Concession Card, and is named on the card. (Evidence: copy of health care card)
  • The participant is an Aboriginal or Torres Strait Islander person. (Evidence: stated on the training contract (SRTO) and enrolment form)

Fee For Service Training

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Fee For Service Training is for students who are not eligible for government funding. Students only pay for the number of units they complete as CTA Training Specialists do not charge for credit transfers. Additional information about funding and eligibility criteria can be found here: Funding Options at CTA Training Specialists.

Benefits

What are the Benefits of a SIT30122 Certificate III in Tourism?

The SIT30122 Certificate III in Tourism opens up various entry-level positions in the dynamic tourism industry. Graduates can pursue roles such as tour guide, travel consultant, visitor information officer, or customer service agent in travel agencies, tourism operators, and visitor centers.

This qualification provides a solid foundation in key areas of tourism, including customer service, tour guides, sales, and tourism operations. You’ll gain essential skills needed to excel in various roles within the tourism sector.

The course includes hands-on training and practical components, allowing you to apply your knowledge in real-world tourism settings. This practical experience ensures you are job-ready and can confidently handle the demands of the industry.

As a nationally recognised qualification, employers across Australia highly value the SIT30122 Certificate III in Tourism. It demonstrates your competency and commitment to the tourism industry, enhancing your employability and career prospects.

The course covers topics such as cultural awareness and sustainable tourism practices, preparing you to work effectively with diverse groups of people and promoting responsible tourism. These skills are increasingly important in the global tourism industry.

This certificate serves as a stepping stone to higher qualifications in tourism and related fields. You can progress to a Certificate IV, Diploma, or Advanced Diploma in Tourism, further advancing your career and opening up more senior roles.

The qualification places a strong emphasis on customer service skills, teaching you how to provide exceptional experiences for tourists. Excellent customer service is a critical component of success in the tourism industry.

The tourism industry offers a diverse and dynamic work environment. With this qualification, you can explore different areas within the industry, such as tour operations, travel consultancy, and event coordination, helping you find your preferred career path.

A career in tourism often involves travel, both domestically and internationally. This qualification can open up opportunities to explore new places, meet new people, and experience different cultures as part of your job.

FAQs

There are no entry requirements for a Level 3 Certificate in Tourism. You can enter the course without having studied tourism before, and you don’t need to have industry experience, either. However we recommend that you gain some work experience in the tourism or hospitality sectors before you begin your studies.

There are so many reasons why travel and tourism qualifications are advantageous for workers. For one, they are not restrictive and can open pathways to multiple businesses in the tourism industry. Additionally, a tourism certification teaches you a mix of customer service and business skills, giving you a heap of transferable skills that you can use for any future job.

A Certificate III in Tourism opens up many pathways into the tourism sector. You can work at a variety of travel-related enterprises, including inbound tour operators, visitor information centers, tourist attractions, cultural and heritage sites, and travel agents. You will have the right skills to do a customer service job or a back-office role, whichever you prefer.