Frequently Asked Questions
Our FAQ’s below may help you, if you can’t find the answers you are looking for, feel free to contact our fully qualified support staff via LiveChat by clicking on the speech bubble in the bottom left corner.
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- Please ensure you have fully completed your course including the practical assessment and that it has been assessed at 100% correct.
- Ensure you have supplied photo ID where required.
- Ensure you have provided your USI (accredited courses only)
- Please allow up to 24 hrs after submission of final assessment for certificate to arrive.
- Certificates are only sent on business days (Mon to Fri) and exclude weekends and QLD public holidays.
- Still facing issues? Fill out the following contact form.
A Statement of Attainment issued by us does not expire once obtained, even though the code identifying this course (currently, SITHFAB021 and SITHGAM022) regularly changes. This means that if you hold a Statement of Attainment for ‘Provide Responsible Service of Alcohol’ and/or ‘Provide Responsible Gambling Services’ it remains current irrespective of the course code.
To enrol multiple students in the same online course please fill in the below form. We offer a discount for bulk bookings.
Discount Offers for Bulk Enquiries
| Purchase of 5-9 of the same course: | 5% discount |
| Purchase of 10-19 of the same course: | 10% discount |
| Purchase of 20+ of the same course: | 20% discount |
Please note these discounts are just for online courses and not face-to-face or virtual courses.
To enrol multiple students in the same face-to-face course please fill in the below form.
A Unique Student Identifier (USI) is effectively a reference number made up of numbers and letters that gives you access to your USI account. The USI will stay with you for life and will be recorded with any nationally recognised Vocational Education and Training course that is undertaken from January 2015.
Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards. Your results from 2015 will be available in your USI account in 2016.
For any queries related to USI, please contact USI Team at –
- USI Help centre: Students
- Calling within Australia – 1300 857 536
- International callers use – +61 2 6240 8740
- Student/Trainee Help Requests: [email protected]
- Student/Trainee Enquiries: [email protected]
Visit www.usi.gov.au for details
Support Resources
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