What is RSG?
RSG stands for Responsible Service of Gambling. It is a government mandated qualification that is required for anyone who works in a gambling environment.
This includes sports clubs with pokie machines, casinos or betting centres.
This training equips people with the knowledge and skills to identify, manage and minimise gambling related harm. In the course, you will gain the nationally recognised unit of competency SITHGAM022 Provide Responsible Service for Gambling. This course is designed for those who want to work in the gambling industry in Queensland, Western Australia and the Northern Territory.
The course includes key topics such as the importance of responsible gambling, how to recognise gambling harm, the legal responsibility employees have, and how to implement harm minimisation policies and strategies effectively. This is a foundational course designed for those entering the gambling industry.
Who needs an RSG Certificate?
In Queensland (QLD), Western Australia (WA) and Northern Territory (NT), the following individuals are required to hold an RSG.
- Eligible licensee
- Gaming nominee
- Any person carrying out a gaming duty
Gaming duties include:
- Supervise employees who are responsible for the conduct of gaming
- Supervise the access to the internal parts of a gaming machine
- Supervise money clearances
- Issue keys for the security of gaming machines to employees
- In QLD, supervise entries in accounting records required to be kept and maintained under the QLD Gaming Machine Act 1991
- In WA, supervise entries in accounting records
- In NT, supervise entries in accounting records required to be kept and maintained under the Gaming Control Act 1993
- Arrange repairs to gaming equipment
- In QLD, perform or witness payouts over $500 (as the designated gaming employee)
- In WA and NT, perform or witness payouts (as the designated gaming employee)\
- Prepare self-exclusion orders/exclusion direction
- Prepare a revocation notice for an exclusion direction
- Make an entry in Form 3G ‘Register of Excluded Persons’
- Prepare a Form 3R ‘Report on Excluded Persons’
- Prepare a Form 3H ‘Notice of Contravention’
How long is an RSG Course?
It takes approximately 6 hours to complete the RSG online course.
How do I get my RSG certificate?
Book an RSG course form an approved provider. To find out if a trainer is accredited go to the
government training website and search the provider.
To check that we are accredited, search under 'Registered training organisation' for CTA Training Specialists. Our registered company name 'Servir Group Pty Ltd' will come up, click on that and you will be able to see our trading names. Make sure the status is 'Current' and then select 'Units' in the top menu and check that we are eligible to deliver SITHGAM022, the unit of competency for RSG.
CTA Training Specialists is approved to provide RSG training in those three states and territories.
Book an RSG course:
Once you have booked your training, it will take about 6 hours to go through the course and assessments.
If:
- All assessments submitted before 4 pm AEST
- You pass your assessments
- Your USI number has been verified.
We will issue your RSG certificate on the same day, otherwise, we will issue it ASAP.
Can an RSG course be completed online?
Yes, you can complete your RSG course online in Western Australia. While the course is delivered entirely online, the assessment has some video and audio aspects to it. You will be required to upload audio and video recordings to show your competency in the subject matter.
Where is RSG valid?
You can use a NT, WA or QLD RSG certificate in any of those three states without having to do a bridging course.
In VIC, you will need to get an RSG through the state government.
In NSW, you will be required to complete a different training called
RCG. We are also accredited to conduct RCG training.
Do RSG certificates expire?
Your RSG certificate (Statement of Attainment) does not expire. You are not required to renew your certificate or do a refresher in the Northern Territory, Western Australia or Queensland.
What does an RSG course cover?
- Understanding Gambling Addiction: Identify and support patrons who show signs of problem gambling and addiction.
- Local Regulatory Knowledge: Understand the laws and regulations governing gambling in the Northern Territory, including age restrictions and advertising guidelines.
- Harm Minimization Techniques: Apply strategies to minimise harm suited to the Northern Territory’s requirements, such as setting betting limits and promoting responsible gambling messages.
- Customer Interaction: Develop skills to effectively engage with patrons, manage difficult situations, and refer individuals to professional help services in the Northern Territory.
- Ethical Practices: Uphold high ethical standards to ensure the welfare of your patrons.
- Compliance and Reporting: Learn to adhere to the Northern Territory’s policies and procedures for responsible gambling and report any incidents or concerns
How much does it cost?
All of our RSG courses cost $25.
What is the difference between RSG and RCG?
While the RSG and RCG courses have the same unit of competency, they are not identical. The RSG course is valid in QLD, WA, and NT, while the RCG course is only valid in NSW.
An RSG course can be completed self-paced, while an RCG course has been to completed virtually with a trainer or Face-to-Face.
Is RSA and RSG the same?
RSA and RSG aren’t the same. RSA is for those who work with alcohol, and RSG is for those who work with gaming/gambling. If working in a fully licensed club or hotel in Queensland, often staff will have both an RSA and RSG certificate so that they work in a number of roles within the same venue.
