Despite typically being a “hands-on” industry, hospitality workers need to pay attention to their written communication skills.
We encounter written communication through letters, memos, reports, job applications and resumes, marketing literature, notices on staff noticeboards boards, employee handbooks, promotional signs, meal orders, membership application forms, float balance sheets. Electronic communication in the form of the internet and email as well as text messaging have become important methods of communication in the workplace.
Think about the importance of ensuring that accurate records are kept for function enquiries, table bookings, membership enquiries, phone messages, courtesy bus bookings. Then digital communication such as ringing up orders correctly on the POS/tills emails, internet usage. No matter what type of activity the most important thing is ACCURACY! Don’t rush! Get it right!
Study your Certificate II in Hospitality and hone your written communication skills to ensure you “get it right” the first time.