Certificate III in Hospitality

To achieve this qualification 15 units must be completed consisting of:

Core Units:

  • BSBWOR203B - Work effectively with others
  • SITHIND201 - Source and use information on the hospitality industry
  • SITHIND301 - Work effectively in hospitality service
  • SITXCCS303 - Provide service to customers
  • SITXCOM201 - Show social and cultural sensitivity
  • SITXHRM301 - Coach others in job skills
  • SITXWHS101 - Participate in safe work practices

Elective Units:

  • SITXFSA101 - Use hygienic practices for food safety
  • SITHFAB101 - Clean and tidy bar areas
  • SITHFAB201 - Provide responsible service of alcohol
  • SITHFAB202 - Operate a bar
  • SITHFAB203 - Prepare and serve non-alcoholic beverages
  • SITHFAB206 - Serve food and beverage
  • SITHGAM201 - Provide responsible gambling services
  • SITXFIN201 - Process financial transactions

You may be interested in alternative elective units, these may be available if you are experienced in the workplace, are seeking recognition or credit transfer, or work in a venue that requires a particular set of skills.

Course Outline

Blended Learning Options






On the Job

At Club Training we work with you to help you gain a qualification that is relevant to your career goals. Through choosing electives that interest you, offering Recognition of Prior Learning (RPL) to help you achieve your goals faster and course tailoring to suit your current work situation and job responsibilities, we are there with you – all the way!

All of our qualification based courses are based around the Australian Qualifications Framework (AQF) which is the national set of standards that ensures consistency, high quality training and assessment services for the clients of Australia’s vocational education and training. What this means, is that you can be confident you are getting the very best education all the way through your career in hospitality.

The Certificate III in Hospitality covers a wide range of core hospitality topics including how to deliver outstanding customer service, suggestive up-selling, techniques, handling customer complaints, an introduction to gaming, bar & beverage product knowledge and correct hospitality techniques.

Funding & Fees

Did you know that students looking to complete the Certificate III in Hospitality may be eligible to receive government funding for this course?

There are several ways to obtain funding, however, there are specific eligibility requirements, with consideration being decided on a case by case basis.

There will be no charge for credited units

CTA also offers a staged payment option, so you can study now and pay in affordable increments as you learn.

Please refer to the Government Contracts for further information.

See the VET Investment Fact Sheet for further details. There is a requirement to complete a student employment survey within three months of completing or discontinuing the qualification.

Course Details

Over approximately 12 months, you will complete a total of 15 units of competency to gain your Certificate III qualification. Assessments are conducted throughout the course of your studies and may include:

  • Written
  • Role Play
  • Practical observation

Download our Certificate III fact sheet for the full course details.

Valid State Requirements

Successfully securing this qualification provides you with the skills and knowledge you need to be deemed competent in skilled operations while applying discretion and judgement in any given situation.

You could find yourself working in various hospitality settings, such as:

  • restaurants
  • hotels
  • motels
  • clubs
  • pubs
  • cafes
  • coffee shops

In varied roles including;

  • espresso coffee machine operator
  • food and beverage attendant
  • front desk receptionist
  • function attendant
  • function host
  • senior bar attendant
  • waiter
  • gaming attendant

It is a great qualification that provides you with the opportunity to specialise in areas like accommodation service, food and beverage, and even gaming.

If you want to find out how a Certificate III can launch your hospitality career, simply fill out our enquiry form and one of our qualified support team will be in touch to discuss your study pathway with you.

Government Contracts

Funding by the Queensland Department of Education and Training is available through the VET investment budget (Certificate 3 Guarantee) and the User Choice (apprenticeships and traineeships) budget.


Funded by the Queensland Government Department of Education and Training, the Certificate 3 Guarantee supports eligible individuals to complete their first post-school Certificate III qualification to improve their opportunity to transition into employment, re-enter the workforce or advance their career.

It also supports school students to access training and Queensland’s Year 12 graduates to transition to employment by providing fee-free training in high priority qualifications.

To view the Queensland Department of Education and Training Certificate 3 Guarantee Program Fact Sheet, please click here.

As a condition of your enrolment, you will be required to complete a student training and employment survey within three months of completing or discontinuing your training.



Funded training is available for individuals who are:

  • Queensland residents aged 15 years or over
  • No longer at school (with the exception of VET in Schools students)
  • Australian or New Zealand citizens or Australian permanent residents (including humanitarian entrants), or a temporary resident with the necessary visa and on the pathway to permanent residency
  • Not holding, and not enrolled in, a certificate III level or higher qualification (not including qualifications completed at school and foundation skills training)

To be eligible to receive the Certificate 3 Guarantee, students must not already hold, or be currently studying a Certificate III or higher level qualification. This includes any equivalent Certificate III or higher level training completed at university or through an apprenticeship or traineeship. It does not matter if you paid for this training or if it was subsidised by the government.

However, Certificate III qualifications completed while at school and foundation skills courses are not counted and you will still be eligible for the Certificate 3 Guarantee.



This program provides a government subsidy to support eligible individuals to complete their first post-school Certificate III Qualification. The Certificate 3 Guarantee is targeted at Certificate III level qualifications because they are entry-level qualifications often needed to gain employment in many industry sectors.

Students are entitled to access government subsidised training for one completed Certificate III qualification.



Eligible applicants are required to contribute to the costs of their training through a co-contribution fee of $33 ($2.20 per unit) for non-concessional students or $16.50 ($1.10 per unit) for concessional students. The fee may be paid on your behalf by an employer or another third party and is charged at the time of enrolment. There is a requirement to complete a student employment survey within three months of completing or discontinuing the qualification.



Concessional student status applies when:

  • The student holds a Health Care or Pensioner Concession Card issued under Commonwealth law, or is the partner or a dependant of a person who holds a Health Care or Pensioner Concession Card and is named on the card
  • The student provides Club Training Australia with an official form under Commonwealth law confirming that the student, their partner or the person of whom the student is a dependant is entitled to concessions under a Health Care or Pensioner Concession Card
  • The student is an Aboriginal or Torres Strait Islander
  • The student is a school student and is enrolled in a VETiS program (may include young people in detention)
  • The student has a disability
  • The student is an adult prisoner




The User Choice 2016-17​ program provides a public funding contribution towards the cost of training and assessment for eligible Queensland apprentices and trainees.

The program provides the flexibility for apprentices, trainees and their employers to select a preferred registered training organisation (RTO) from a list of pre-qualified suppliers (PQS) for the delivery of accredited training to meet their specific needs.


Choose a qualification that interests you and become an apprentice or trainee.

Visit the Queensland Skills Gateway to choose a qualification, learn about the training available, and the training providers that can assist you.


Not all apprenticeships and traineeships attract government funding. The funding priority will determine the level of public funds contributed to training regardless of whether the qualification is an apprenticeship or traineeship.

Refer to the User Choice funding and pricing page more information.

Can I start an apprenticeship or traineeship if I am still at school?

Yes you can. School-based apprenticeships and traineeships (SATs) are available in many occupations in Queensland. Students should be in either year 10, 11 or 12, but may be able to enter a SAT prior to starting year 10 in exceptional circumstances. In these circumstances, a business case must be submitted to the Department of Education and Training (DET) and approved prior to commencing the SAT.

The SAT is undertaken as part of the high school studies. A SAT employment and/or training arrangement must impact on the school timetable for the program to be considered school-based. Apprenticeships or traineeships which do not have an impact on the student’s school timetable are not considered a SAT.

​All SATs must be supported by the employer, the school, a supervising registered training organisation (SRTO) referred to as the training organisation, and the parent or guardian. SATs are paid for the time spent working with their employer.

SATs receive funding for their training aligned to the priority level of the qualification.

SATs are exempt from paying student fees under the User Choice program while they are still at school.

Parties to the training contract for a SAT should be aware that there are a number of conditions that apply to the training contract, including the amount of training that a SAT can do while they are still attending school. There are also conditions related to the transition of a SAT into full-time or part-time apprenticeship/traineeship arrangements once school has been completed.

If you are interested in undertaking a SAT in the electrotechnology industry, please note that electrotchnology occupations have an application process that must be undertaken prior to the signing of the training contract.

Visit the Apprenticeships Info website for more information on school-based apprenticeships and traineeships.


To be eligible for a government contribution towards the costs of training, an apprentice or trainee must have entered into a training contract for a qualification that is funded by DET and be registered in DET’s registration system DELTA. The contract commencement date or recommencement date must be on or after 1 July 2010, and the training provider selected to deliver the training must hold a pre-qualified supplier status for the nominated qualification.

The government contribution for a User Choice funding contribution is detailed in the apprentice or trainee’s letter of registration from DET, and is subject to student eligibility and their selection of an eligible PQS as their SRTO.


Apprentices and trainees can only receive one government contribution for a User Choice funded qualification at any single point in time, i.e. a student is not funded to undertake two apprenticeships or traineeships at the same time.

In addition, apprentices and trainees, including SATs, can only receive a maximum of two government funding contributions under the current User Choice Program.

There are other rules specifically related to funding for SATs, so students and their parents/guardians should discuss their intentions with their school’s vocational education and training coordinator prior to signing up as a SAT. Australian Apprenticeship Support Network providers are another good source of information.


Usually students are required to pay a co-contribution fee. In some cases though, an RTO may provide either a partial or full exemption for a student in respect to the co-contribution fee. SATs are not required to pay a co-contribution fee while they are still at school, but may (visit the Fee-free training for Year 12 graduates section of this website) be required to pay fees once their training contract has been converted to full-time or part-time post school. Your SRTO will provide in detail its fees and charges policy, including full costs method of collection, refunds and exemptions prior to enrolment.