SIT30616 Certificate III in Hospitality

To achieve this qualification 15 units must be completed, consisting of 7 core units and 8 elective units.  The elective units listed are those which Club Training Australia trains (the final units that are selected from this list are dependent on qualification packaging rules which can be discussed with our trainers):

Core Units:

  • BSBWOR203 - Work effectively with others
  • SITHIND002 - Source and use information on the hospitality industry
  • SITHIND004 - Work effectively in hospitality service
  • SITXCCS006 - Provide service to customers
  • SITXCOM002 - Show social and cultural sensitivity
  • SITXHRM001 - Coach others in job skills
  • SITXWHS001 - Participate in safe work practices

Elective Units:

  • SITHIND001 - Use hygienic practices for hospitality service
  • SITXFSA001 - Use hygienic practices for food safety
  • SIRXSLS002A - Advise on products and services
  • SITXCCS002 - Provide visitor information
  • SITXCCS005 - Provide club reception services
  • SITHCCC002 - Prepare and present simple dishes
  • SITHCCC003 - Prepare and present sandwiches
  • SITHCCC006 - Prepare appetisers and salads
  • SITHKOP001 - Clean kitchen premises and equipment
  • SITXFIN001 - Process financial transactions
  • SITHFAB001 - Clean and tidy bar areas
  • SITHFAB002 - Provide responsible service of alcohol
  • SITHFAB003 - Operate a bar
  • SITHFAB004 - Prepare and serve non-alcoholic beverages
  • SITHFAB005 - Prepare and serve espresso coffee
  • SITHFAB007 - Serve food and beverage
  • SITXFSA002 - Participate in safe food handling practices
  • SITHGAM001 - Provide responsible gambling services
  • BSBCMM201 - Communicate in the workplace
  • BSBSUS201 - Participate in environmentally sustainable work practices
  • HLTAID003 - Provide first aid
  • SITXINV001 - Receive and store stock
  • SITXINV002 - Maintain the quality of perishable items

You may be interested in alternative elective units, these may be available if you are experienced in the workplace, are seeking recognition or credit transfer, or work in a venue that requires a particular set of skills.

 

STUDY PATHWAYS

Pathways into the qualification

You may enter SIT30616 Certificate III in Hospitality with limited or no vocational experience and without a lower level qualification. However, it is recommended that you gain industry experience prior to entering the qualification.  This course is also available to students who have completed SIT20416 Certificate II in Kitchen Operations.

Pathways from the qualification

After achieving SIT30616 Certificate III in Hospitality, you could progress to the SIT40416 Certificate IV in Hospitality and then SIT50416 Diploma of Hospitality Management. From a Diploma, you could undertake the SIT60316 Advanced Diploma of Hospitality Management qualification.

 

CREDIT TRANSFER/NATIONAL RECOGNITION

Credit transfer is where you may have completed Units or a course with another Registered Training Organisation and it is relevant and/or able to be used for your current and anticipated study. Please note that Club Training Australia is committed to applying Credit Transfer to Qualifications/Units completed at other training organisations. There will be no charge to the student for credit transfers.  Please discuss this with one of our qualified support team while you are discussing your study pathway.

Course Outline

Blended Learning Options

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Classroom

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Online

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On the Job

At Club Training we work with you to help you gain a qualification that is relevant to your career goals. Through choosing electives that interest you, offering Recognition of Prior Learning (RPL) to help you achieve your goals faster and course tailoring to suit your current work situation and job responsibilities, we are there with you – all the way!

All of our qualification based courses are based around the Australian Qualifications Framework (AQF) which is the national set of standards that ensures consistency, high quality training and assessment services for the clients of Australia’s vocational education and training. What this means, is that you can be confident you are getting the very best education all the way through your career in hospitality.

The SIT30616 Certificate III in Hospitality covers a wide range of core hospitality topics including how to deliver outstanding customer service, suggestive up-selling, techniques, handling customer complaints, an introduction to gaming, bar & beverage product knowledge and correct hospitality techniques.

Funding & Fees

You or your employer may be eligible for assistance in studying this course.

Funding by the Queensland Department of Education and Training is available for this qualification is available through the Vocational Education and Training investment budget (Certificate 3 Guarantee) and the User Choice budget (apprenticeships and traineeships).  Please refer to the Government Contracts tab below for further information or click here to view our Government Contracts page.

To view the fees and charges applicable, please click here.

See the Vocational Education and Training Investment Fact Sheet for further details. There is a requirement to complete a student employment survey within three months of completing or discontinuing the qualification.

Please also don’t hesitate to contact us to discuss your individual options.

The RTO has implemented polices to protect and support the students’ rights. If the RTO or a third party ceases to deliver the agreed training and/or assessment, the student will be refunded any outstanding amounts for training and will be referred to another provider.

Your rights and responsibilities as a student can be viewed in the Participant’s Handbook.  To view our refund policy, please click here.  To view our complaints and appeals procedure, please click here.

Course Details

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification is delivered:

  • Full-time over 24 months or
  • Part-time over 48 months

SIT30616 Certificate III in Hospitality provides the practical and theoretical skills needed to work effectively in a hospitality environment.  Participants will be required for training one (1) day per month and either be employed full time (40 hours) a week or part time (20) hours a week to gain the required workplace skills and knowledge.  As part of the Training and Assessment process, students will be required to undertake practical assessment within their workplace or a suitable designated workplace.

Training and assessment is delivered face to face for each student in their local area.  Students will be completing their practical training components in a simulated environment in hospitality venues throughout Queensland and will be provided all equipment and facilities required to complete the units of competency in this qualification.  Students will be completing the theory component of this qualification in a classroom environment forming the remaining part of the training schedule.

Download the SIT30616 Certificate III in Hospitality qualification information for the full course details.

Club Training Australia is responsible for ensuring compliance and conducts regular reviews on all of its Training and Assessment strategies.  Club Training Australia will ensure that through the implementation of the Australian Qualifications Framework Issuance Policy that students will be issued the certification documentation to which they are entitled to within 30 days.

In accordance with the VET Quality Framework Standards for Registered Training Organisations (RTO’s) 2015, Club Training Australia does not guarantee that a student will successfully complete this course or obtain a particular employment outcome where this is outside the control of the RTO.  There is no guarantee provided that a training product can be completed in a manner which fails to meet the requirements of Clauses 1.1 and 1.2 of these Standards.

Career Outcomes

Successfully securing this qualification provides you with the skills and knowledge you need to be deemed competent in skilled operations while applying discretion and judgement in any given situation.

You could find yourself working in various hospitality settings, such as:

  • Restaurants
  • Hotels
  • Motels
  • Clubs
  • Pubs
  • Cafes
  • Coffee shops

In varied roles including;

  • Espresso coffee machine operator
  • Food and beverage attendant
  • Front desk receptionist
  • Function attendant
  • Function host
  • Gaming attendant
  • Restaurant host
  • Senior bar attendant
  • Waiter

It is a great qualification that provides you with the opportunity to specialise in areas like accommodation service, food and beverage, and even gaming.

If you want to find out how a SIT30616 Certificate III in Hospitality can launch your hospitality career, simply fill out our enquiry form and one of our qualified support team will be in touch to discuss your study pathway with you.

Government Contracts

Funding by the Queensland Department of Education and Training is available through the VET investment budget (Certificate 3 Guarantee) and the User Choice (apprenticeships and traineeships) budget.

WHAT IS “CERTIFICATE 3 GUARANTEE”?

Funded by the Queensland Government Department of Education and Training, the Certificate 3 Guarantee supports eligible individuals to complete their first post-school Certificate III qualification to improve their opportunity to transition into employment, re-enter the workforce or advance their career.

It also supports school students to access training and Queensland’s Year 12 graduates to transition to employment by providing fee-free training in high priority qualifications.

To view the Queensland Department of Education and Training Certificate 3 Guarantee Program Fact Sheet, please click here.

As a condition of your enrolment, you will be required to complete a student training and employment survey within three months of completing or discontinuing your training.

 

ARE YOU ELIGIBLE?

Funded training is available for individuals who are:

  • Queensland residents aged 15 years or over
  • No longer at school (with the exception of Vocational Education and Training in Schools students)
  • Australian or New Zealand citizens or Australian permanent residents (including humanitarian entrants), or a temporary resident with the necessary visa and on the pathway to permanent residency
  • Not holding, and not enrolled in, a Certificate III level or higher qualification (not including qualifications completed at school and foundation skills training)

To be eligible to receive the Certificate 3 Guarantee, students must not already hold, or be currently studying a Certificate III or higher level qualification. This includes any equivalent Certificate III or higher level training completed at university or through an apprenticeship or traineeship. It does not matter if you paid for this training or if it was subsidised by the government.

However, Certificate III qualifications completed while at school and foundation skills courses are not counted and you will still be eligible for the Certificate 3 Guarantee.

 

WHAT WILL YOU GAIN FROM THIS PROGRAM?

This program provides a government subsidy to support eligible individuals to complete their first post-school Certificate III Qualification. The Certificate 3 Guarantee is targeted at Certificate III level qualifications because they are entry-level qualifications often needed to gain employment in many industry sectors.

Students are entitled to access government subsidised training for one completed Certificate III qualification.

 

DO YOU NEED TO CONTRIBUTE TO THE COST OF TRAINING?

Eligible applicants are required to contribute to the costs of their training through a co-contribution fee of $33 ($2.20 per unit) for non-concessional students or $16.50 ($1.10 per unit) for concessional students. The fee may be paid on your behalf by an employer or another third party and is charged at the time of enrolment. There is a requirement to complete a student employment survey within three months of completing or discontinuing the qualification.

HOW DO YOU QUALIFY FOR CONCESSION FEES?

Concessional student status applies when:

  • The student holds a Health Care or Pensioner Concession Card issued under Commonwealth law, or is the partner or a dependant of a person who holds a Health Care or Pensioner Concession Card and is named on the card
  • The student provides Club Training Australia with an official form under Commonwealth law confirming that the student, their partner or the person of whom the student is a dependant is entitled to concessions under a Health Care or Pensioner Concession Card
  • The student is an Aboriginal or Torres Strait Islander
  • The student is a school student and is enrolled in a VETiS program (may include young people in detention)
  • The student has a disability
  • The student is an adult prisoner

 

USER CHOICE

WHAT IS THE USER CHOICE PROGRAM?

The User Choice program provides a public funding contribution towards the cost of training and assessment for eligible Queensland apprentices and trainees.

The program provides the flexibility for apprentices, trainees and their employers to select a preferred registered training organisation (RTO) from a list of pre-qualified suppliers (PQS) for the delivery of accredited training to meet their specific needs.

HOW DO I PARTICIPATE?

Choose a qualification that interests you and become an apprentice or trainee.

Visit the Queensland Skills Gateway to choose a qualification, learn about the training available, and the training providers that can assist you.

WHICH APPRENTICESHIPS AND TRAINEESHIPS ARE FUNDED UNDER THE USER CHOICE PROGRAM?

Not all apprenticeships and traineeships attract government funding. The funding priority will determine the level of public funds contributed to training regardless of whether the qualification is an apprenticeship or traineeship.

Refer to the User Choice funding and pricing page more information.

Can I start an apprenticeship or traineeship if I am still at school?

Yes you can. School-based apprenticeships and traineeships (SATs) are available in many occupations in Queensland. Students should be in either year 10, 11 or 12, but may be able to enter a SAT prior to starting year 10 in exceptional circumstances. In these circumstances, a business case must be submitted to the Queensland Department of Education and Training and approved prior to commencing the SAT.

The SAT is undertaken as part of the high school studies. A SAT employment and/or training arrangement must impact on the school timetable for the program to be considered school-based. Apprenticeships or traineeships which do not have an impact on the student’s school timetable are not considered a SAT.

​All SATs must be supported by the employer, the school, a supervising registered training organisation (SRTO) referred to as the training organisation, and the parent or guardian. SATs are paid for the time spent working with their employer.

SATs receive funding for their training aligned to the priority level of the qualification.

SATs are exempt from paying student fees under the User Choice program while they are still at school.

Parties to the training contract for a SAT should be aware that there are a number of conditions that apply to the training contract, including the amount of training that a SAT can do while they are still attending school. There are also conditions related to the transition of a SAT into full-time or part-time apprenticeship/traineeship arrangements once school has been completed.

If you are interested in undertaking a SAT in the electrotechnology industry, please note that electrotchnology occupations have an application process that must be undertaken prior to the signing of the training contract.

Visit the Apprenticeships Info website for more information on school-based apprenticeships and traineeships.

AM I ELIGIBLE FOR A FUNDED PLACE IN THE USER CHOICE PROGRAM?

To be eligible for a government contribution towards the costs of training, an apprentice or trainee must have entered into a training contract for a qualification that is funded by the Queensland Department of Education and Training and be registered in the Queensland Department of Education and Training’s registration system DELTA. The contract commencement date or recommencement date must be on or after 1 July 2010, and the training provider selected to deliver the training must hold a pre-qualified supplier status for the nominated qualification.

The government contribution for a User Choice funding contribution is detailed in the apprentice or trainee’s letter of registration from Queensland Department of Education and Training, and is subject to student eligibility and their selection of an eligible PQS as their SRTO.

ARE THERE ANY RULES I SHOULD BE AWARE OF IN RELATIONS TO FUNDING?

Apprentices and trainees can only receive one government contribution for a User Choice funded qualification at any single point in time, i.e. a student is not funded to undertake two apprenticeships or traineeships at the same time.

In addition, apprentices and trainees, including SATs, can only receive a maximum of two government funding contributions under the current User Choice Program.

There are other rules specifically related to funding for SATs, so students and their parents/guardians should discuss their intentions with their school’s vocational education and training coordinator prior to signing up as a SAT. Australian Apprenticeship Support Network providers are another good source of information.

WILL I BE EXPECTED TO PAY FEES AND CHARGES TO MY RTO? 

Usually students are required to pay a co-contribution fee. In some cases though, an RTO may provide either a partial or full exemption for a student in respect to the co-contribution fee. SATs are not required to pay a co-contribution fee while they are still at school, but may (visit the Fee-free training for Year 12 graduates section of this website) be required to pay fees once their training contract has been converted to full-time or part-time post school. Your SRTO will provide in detail its fees and charges policy, including full costs method of collection, refunds and exemptions prior to enrolment.