SIT20316 Certificate II in Hospitality

To achieve this qualification you must complete 12 units of competency, consisting of 6 core units and 6 elective units.  The elective units listed are those which Club Training Australia trains (the final units that are selected from this list are dependent on qualification packaging rules which can be discussed with our trainers):

Core Units:

  • BSBWOR203 - Work effectively with others
  • SITHIND002 - Source and use information on the hospitality industry
  • SITHIND003 - Use hospitality skills effectively
  • SITXCOM002 - Show social and cultural sensitivity
  • SITXCCS003 - Interact with customers
  • SITXWHS001 - Participate in safe work practices

Elective Units:

  • SITHIND001 - Use hygienic practices for hospitality service
  • SITXFSA001 - Use hygienic practices for food safety
  • SITHACS001 - Clean premises and equipment
  • SITXCCS002 - Provide visitor information
  • BSBCMM201 - Communicate in the workplace
  • SITHCCC002 - Prepare and present simple dishes
  • SITHCCC003 - Prepare and present sandwiches
  • BSBSUS201 - Participate in environmentally sustainable work practices
  • SITXFIN001 - Process financial transactions
  • SITHFAB001 - Clean and tidy bar areas
  • SITHFAB002 - Provide responsible service of alcohol
  • SITHFAB003 - Operate a bar
  • SITHFAB004 - Prepare and serve non-alcoholic beverages
  • SITHFAB005 - Prepare and serve espresso coffee
  • SITHFAB007 - Serve food and beverage
  • SITXFSA002 - Participate in safe food handling practices
  • SITHGAM001 - Provide responsible gambling services


Pathways into the qualification

You may enter SIT20316 Certificate II in Hospitality with limited or no vocational experience and without a lower level qualification. However, it is recommended that you gain industry experience prior to entering the qualification.

Pathways from the qualification

After achieving SIT20316 Certificate II in Hospitality, you could progress to the SIT30616 Certificate III in Hospitality and then onto the SIT40416 Certificate IV in Hospitality.


Credit transfer is where you may have completed Units or a course with another Registered Training Organisation and it is relevant and/or able to be used for your current and anticipated study. Please note that Club Training Australia is committed to applying Credit Transfer to Qualifications/Units completed at other training organisations. There will be no charge to the student for credit transfers.  Please discuss this with one of our qualified support team while you are discussing your study pathway.

Course Outline

Blended Learning Options




On the Job

At Club Training we work with you to help you gain a qualification that is relevant to your career goals. Through choosing electives that interest you, offering Recognition of Prior Learning (RPL) to help you achieve your goals faster and course tailoring to suit your current work situation and job responsibilities, we are there with you – all the way!

All of our qualification based courses are based around the Australian Qualifications Framework (AQF) which is the national set of standards that ensures consistency, high quality training and assessment services for the clients of Australia’s vocational education and training. What this means, is that you can be confident you are getting the very best education all the way through your career in hospitality.

Funding & Fees

You or your employer may be eligible for assistance in studying this course.

Funding by the Queensland Department of Employment, Small Business and Training is available for this qualification through Vocational Education and Training in Schools (VETiS). Please refer to the Government Contracts tab below for further information or click here to view our Government Contracts page.

To view the fees and charges applicable, please click here.

See the Vocational Education and Training Investment Fact Sheet for further details. There is a requirement to complete a student employment survey within three months of completing or discontinuing the qualification.

Please also don’t hesitate to contact us to discuss your individual options.

The RTO has implemented polices to protect and support the students’ rights. If the RTO or a third party ceases to deliver the agreed training and/or assessment, the student will be refunded any outstanding amounts for training and will be referred to another provider.

Your rights and responsibilities as a student can be viewed in the Participant’s Handbook.  To view our refund policy, please click here.  To view our complaints and appeals procedure, please click here.

Are you an International or overseas student?

If you are currently an overseas student or in Australia on a Student Visa you are NOT eligible to enrol into this course with Dickson Wohlsen Pty Ltd t/a Club Training Australia as we are not CRICOS/ELICOS registered. Please contact your nearest CRICOS registered RTO.

Course Details

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification is delivered:

  • Full-time over 12 months or
  • Part-time over 24 months

SIT20316 Certificate II in Hospitality emphasises the practical and theoretical skills needed to work effectively in a hospitality environment. Participants will be required for training one (1) day per month and either be employed full time (40 hours) a week or part time (minimum 7.6 hours) a week to gain the required workplace skills and knowledge.  As part of the Training and Assessment process, students will be required to undertake practical assessment within their workplace or a suitable designated workplace.

Training and assessment is delivered face to face for each student in their local area in clustered training sessions.  Students must be able to attend these training sessions to complete all units of competency.  Students will be completing their practical training components in a simulated environment in hospitality venues throughout Queensland and will be provided all equipment and facilities required to complete the units of competency in this qualification.  Students will be completing the theory component of this qualification in a classroom environment forming the remaining part of the training schedule.

Download the SIT20316 Certificate II in Hospitality qualification information for the full course details.

Club Training Australia is responsible for ensuring compliance and conducts regular reviews on all of its Training and Assessment strategies.  Club Training Australia will ensure that through the implementation of the Australian Qualifications Framework Issuance Policy that students will be issued the certification documentation to which they are entitled to within 30 days.

In accordance with the VET Quality Framework Standards for Registered Training Organisations (RTO’s) 2015, Club Training Australia does not guarantee that a student will successfully complete this course or obtain a particular employment outcome where this is outside the control of the RTO.  There is no guarantee provided that a training product can be completed in a manner which fails to meet the requirements of Clauses 1.1 and 1.2 of these Standards.

Career Outcomes

Successfully securing this qualification provides you with the foundation skills and knowledge you need to start working in the hospitality industry.
You could find yourself working in various hospitality settings, such as:

  • Restaurants
  • Hotels
  • Motels
  • Clubs
  • Pubs
  • Cafes
  • Coffee shops

In varied roles including;

  • Bottle shop attendant
  • Café attendant
  • Catering assistant
  • Food and beverage attendant
  • Front office assistant
  • Gaming attendant

The SIT20316 Certificate II in Hospitality is also suitable for an Australian apprenticeship pathway. It is a great qualification that provides you with the opportunity to launch your career in areas like accommodation service, food and beverage, and even gaming.

If you want to find out how a SIT20316 Certificate II in Hospitality can kick start your hospitality career, simply fill out our enquiry form and one of our qualified support team will be in touch to discuss your study pathway with you.

Government Contracts


Some students undertake nationally recognised vocational education and training (VET) qualifications while they are still at school.

Vocational Education and Training is learning which is directly related to work. Nationally recognised qualifications are developed by industry to give people the knowledge and skills they need to work in a particular job.


  • As part of their school studies – delivered and resourced by a school registered training organisation (RTO)
  • By enrolling in a qualification with an external RTO – funded either by the Queensland Department of Employment, Small Business and Training’s VET investment budget or through fee-for-service arrangements i.e. where the student or parent pays for the qualification or
  • As a school-based apprentice or trainee.

VETiS funding by the VET investment budget

VETiS qualifications funded by the VET investment budget are delivered by RTOs who have been approved by the Queensland Department of Employment, Small Business and Training as pre-qualified suppliers (PQS) under the Certificate 3 Guarantee. Schools, in consultation with students and their parents, are able to choose any PQS for the eligible qualification.

VETiS qualifications on the Queensland Training Subsidies List are at the certificate I and II level. Students who wish to access the VET investment budget to undertake a Certificate III qualification should do so as a school-based apprentice or trainee (SAT).

For further details on VETiS funded by the VET investment budget and VETiS qualifications, please refer to: