Although you might consider some behaviour such as being polite to customers to be common sense, it won’t mean anything in your workplace unless it is stipulated in your staff induction material.
Not only does a code of conduct state the rules, values, ethical principles for your business – it also provides staff with a set of clear standards and expectations of their role.
Staff must read this material, understand and indicate their agreement to the code of conduct before they commence their employment. Requirements may include:
- Performing work in the workplace
- Taking business trips
- Attending work-related events
- Representing you or your business
What should your code include?
Your code of conduct is a central component of your induction. The most common sections to include in a code of conduct are:
Ethical principles – Ideal workplace behaviour and respect for all people.
Values – Promoting honest, unbiased and unprejudiced work environment.
Accountability – Encourage staff to take ownership of their actions, ensuring appropriate use of information, exercising diligence and duty of care obligations, and avoiding conflicts of interest.
Standard of conduct – Complying with the duties involved within the position, commitment to the organisation, and proper computer, internet and email usage.
Standard of practice – Staff compliance with current policies and procedures and business operational manual.
Disciplinary actions – Ensure staff are aware of any disciplinary procedures in the event of misconduct, complaints handling or any other violations of the code.
Club Training Australia offers two Online Induction programs (Hotels and Clubs) that cover all aspects of the Award, Fairwork and NES, as well as a variety of other legislative requirements involved in the hospitality industry.