Refusing service should be done respectfully and professionally. The perfect refusal should not be noticed by other customers. If not handled with sensitivity and tact, it can end up creating conflict. The following three strategies can help avoid difficult situations.
The liver is the main organ that removes alcohol from the bloodstream. As a general rule, a healthy liver removes alcohol at the rate of one standard drink per hour. This will vary according to size, gender and general health. It is important to realise that sobering up takes time. Letting people become intoxicated and […]
This blog continues a discussion on the evolution of liquor laws and RSA in NSW. Perhaps the most significant changes occurred in 1996 when both Acts were changed to introduce “harm minimisation” (i.e. minimising the harm associated with the misuse and abuse of liquor) as a primary object of both Acts. The move to harm […]
While the majority of people consume alcohol responsibly, Governments have always recognised the negative impact that alcohol can have on the community. As a result, the sale and supply of liquor is appropriately controlled, and sanctions apply where licensed venues are poorly run and irresponsible liquor serving occurs – such as intoxication (i.e. drunkenness) and […]
This is a summary of guidelines for low-risk drinking for RSA staff . Guideline 1: Reducing the risk of alcohol-related harm over a lifetime The lifetime risk of harm from drinking alcohol increases with the amount consumed.
A ‘second party sale’ occurs when alcohol is purchased and then supplied to a minor. The licensee, RSA staff, and other patrons, including minors (where liquor is supplied to other minors) can all be liable.
Drink spiking is when another person adds alcohol or another drug to a person’s drink without their knowledge or consent. A person who spikes a drink may be the victim’s friend, acquaintance, work colleague, date or a stranger. Drinks can be spiked in nightclubs, bars, dance parties, private residences, BBQs, community celebrations and restaurants. Drink […]
The most effective way for licensees and RSA staff to determine if a person is unduly intoxicated, is observing patron behaviour. It DOES NOT require licensees and staff to count drinks, guess what a patron’s blood alcohol level would be, or to use a breathalyser. Observation means looking for the signs of changing behaviour that […]
All RSA QLD staff, including reception/door staff, bar attendants and security staff, needs to be alert as it is an offence for minors to be found drinking at your establishment! At nightclubs and similar venues, it is advisable to check ID at the front door as it is an offence for a minor to be […]