Responsible Managers understand that liquor cannot be sold or supplied to a disorderly patron. Disorderly patrons are not necessarily unduly intoxicated. In fact many disorderly people who have not consumed liquor on the premises at all have caused many of the deaths that have occurred on licensed premises in Queensland.
Disorderly people are a concern to licensees, approved managers and their staff. Other disturbances in public places have recently resulted in legislative changes to ensure that all members of the public can enjoy public places.
One of the outcomes of the Responsible Management of Licensed Venues (RMLV) training course is understanding the balance in providing alcohol. That is, the balance between the leisure and social activity and the harms that may be caused through irresponsible trading practices.
Section 155 of the Queensland Liquor Act 1992 states that it is an offence for minors to be on licensed premises UNLESS they are an exempt minor. The Responsible Management of Licensed Venues (RMLV) training course defines exempt minors and demonstrates when a person under the age of 18 can legally be on licensed premises.
The Responsible Management of Licensed Venues (RMLV) training course details health related harms associated with alcohol. More than anyone, licensees and hospitality staff must be aware of the harmful effects of alcohol, together with standard drink details, and general liquor product information. One of the most important reasons is for their own personal health.
Violence at licensed premises including assaults involving glass has been of increasing concern to the Queensland Government. As a result, glass bans have been rolled out to pubs and clubs with a history of alcohol and glass related violence over the past two years as a strategy to make social venues safer. Glass bans are […]
Crowd controllers are employed to maintain order in and around licensed premises. Licensees must maintain a crowd controller register as part of their duties. The register records all the crowd controllers on duty and any incidents that occur. Each crowd controller must sign in and out of their shift.
An individual licensee or an approved manager must be on site or reasonably available during ordinary trading hours and extended trading hours between 7 am and 10 am. “Reasonably available” means being readily contactable by staff and able to attend the venue within one hour of being contacted.