It may be your responsibility as a licensee or manager to ensure your patrons receive high quality customer service, but did you know that your patrons must also meet their responsibilities when visiting your venue? Here are some guidelines to help you determine what falls under the responsibility of the licensee and those of the […]
Are you sure that your venue is up to scratch when it comes to meeting all health and safety requirements? Did you know that all venue managers and senior staff members are required under Queensland OLGR legislation to complete an RMLV certification every three (3) years?
Establishing a liquor accord is a positive step to ensure the safety of your venue, maintain responsible service of alcohol and foster good relations within your local community. However, before you commit to formulating a liquor accord it is important to develop set principles that must be promoted and implemented by all Accord Members. Here […]
Imagine this scenario: a new employee, Becky has just begun her first night shift at your venue. She has spent a few weeks waitressing during the lunch shift, but you’re keen to give her some exposure to working at the bar during the evening. At 9pm a group of young men starts to hassle her […]
The Alcohol Beverages Advertising Code also outlines the protocols for Promotion of alcohol at events. This blog is designed to educate licensees and approved managers to assist them with compliance at their venues.
Where ID scanner technology is used by a licensed venue, the licensee collects valuable data which it needs to protect, and for which it must be accountable to patrons in accordance with key privacy principles:
This blog outlines some examples of unacceptable liquor practices or promotions as detailed in the Liquor Regulation 2002 (Section 41). Ultimately, whether or not a promotion or practice is lawful will depend on how the actual promotion or practice is conducted by the licensee and their staff, whether the risks have been satisfactorily controlled, and […]
This blog reproduces a copy of the Alcohol Beverages Advertising Code for licensees and approved managers in their endeavour to meet their legal requirements of licensed premises in Queensland.
The Alcohol Beverages Advertising Code is designed to ensure that alcohol advertising will be conducted in a manner which neither conflicts with nor detracts from the need for responsibility and moderation in liquor merchandising and consumption, and which does not encourage consumption by underage persons.
Section 41A of the Liquor Regulation 2002 prescribes examples of acceptable practices or promotions under the Liquor Act. The examples below are acceptable practices for licensees and approved managers: