Licensees should be aware that their premises would be more attractive, profitable and they may have lower staff turnover if they avoid problems caused by intoxicated customers. RSA QLD personnel will also find that they can perform better in an environment without the intoxicated customers. Some strategies to prevent problems with intoxicated customers are: Avoiding […]
Everyone benefits when alcohol is served responsibly. If staff understand the product they are selling or hold a Responsible Service of Alcohol QLD certificate, then they understand the responsibilities that come with it. Servers will have a more pleasant work environment without rowdy, intoxicated customers. Excessive drinking makes life more difficult for people working in […]
It may be your responsibility as a licensee or manager to ensure your patrons receive high quality customer service, but did you know that your patrons must also meet their responsibilities when visiting your venue? Here are some guidelines to help you determine what falls under the responsibility of the licensee and those of the […]
Are you sure that your venue is up to scratch when it comes to meeting all health and safety requirements? Did you know that all venue managers and senior staff members are required under Queensland OLGR legislation to complete an RMLV certification every three (3) years?
Establishing a liquor accord is a positive step to ensure the safety of your venue, maintain responsible service of alcohol and foster good relations within your local community. However, before you commit to formulating a liquor accord it is important to develop set principles that must be promoted and implemented by all Accord Members. Here […]
Driving is a very complex task and research shows that when you consume alcohol and get behind the wheel, you double your chances of being involved in a car crash. This is as alcohol is a drug that when consumed slows down your body, both physically and mentally, which affects your ability to drive. When […]
Imagine this scenario: a new employee, Becky has just begun her first night shift at your venue. She has spent a few weeks waitressing during the lunch shift, but you’re keen to give her some exposure to working at the bar during the evening. At 9pm a group of young men starts to hassle her […]
Because the Government regulates liquor sale and supply, there is an onus on those who are responsible for the retailing of alcohol to do so responsibly by providing a safe and enjoyable environment for patrons. That onus also means serving liquor to ensure that patrons do not become drunk and subsequently a problem for management, […]
A licensee must not sell or supply a liquor product that is declared an undesirable liquor product. Licensees and RSA staff should ensure they remain aware of which products are deemed undesirable liquor products by regularly referring to the OLGR website.