Tag Archives: gaming

RSA Competency Card FAQs | RSA Online NSW

RSA Online NSW

The subject of competency cards, which one can obtain after completing their RSA Online NSW course, is nothing new to a licensee who must ensure the responsible service of alcohol. The new-look cards that were recently issued have especially garnered some questions. With that said, here are answers to frequently asked questions about the RSA […]

What is an RCG/RSA Competency Card | RSA Online NSW

rsa competency card

In New South Wales, if you wish to work in the liquor and gaming business, you will need to secure a Responsible Conduct of Gambling (RCG)/Responsible Service of Alcohol (RSA) competency card – RSA Online NSW -. The card comes in two forms: a plastic card that resembles a driver’s licence and a digital card […]

Information that Should Be Available to Gambling Patrons | RGS / RSG


You need to be aware of the responsible gambling information – RGS / RSG –  that is available in your workplace to assist you when responding to patrons request for information.   It is important that you know where the following gambling information is located (if you are unsure where to locate any of the following […]

Features of A Safe and Supportive Gambling Venue | RGS / RSG


A safe and supportive gambling environment involves establishing links with your local Gambling Help Service, and enlisting their professional advice and services. RGS / RSG staff should be able to readily provide responsible gambling information to patrons. Management should be supporting the responsible gambling role of the Customer Liaison Officer (CLO), and similar roles performed […]

RSG/RGS and History of Gambling


Do you work as a gaming employee on a licensed premises in Queensland and provide SITHGAM001 Provide Responsible Gambling Services (RSG/RGS)? Here is a little history lesson on one of mankind’s oldest activities. Games of chance are as old as time, one of the oldest human activities based on evidence found in tombs and other […]

How pokies work and RSG/RGS


When working as a gaming employee on licensed premises in Queensland it is important to understand how a poker machine works so you can deliver SITHGAM001 Provide Responsible Gambling Services (RSG/RGS). Poker machines have come a long way since the days of the old. These days, poker machines are electronic and generally referred to as […]

What needs to be in an RGS/RSG Online Video?

RSG Video

If you need to renew your RGS/RSG online, or looking to work in a venue that provides gambling services within Australia, it might sound strange or even avoidable that you must upload a RSG online video to complete your RSG training online. However, in line with the Australian Government Department of Education & Training course […]

Gambling Addiction: Talk to a real person online

Many Australians deal with a gambling addiction, however most don’t know how to face their problem or where to start to get help. The first step is the hardest. Now, help is just a click away. Available immediately with no need to make an appointment, as there is now access to gambling counsellors online 24/7 […]

Regular Gamblers Have Much Greater Control Problems

According to the Productivity Commission’s Report into Gambling suggests that around 3 to 4% of all gamblers face difficulties ‘at least sometimes’ in controlling their gambling. For instance, around 1 in 25 gamblers play on after reaching a self-imposed limit and have difficulty in stopping themselves from playing.