Customer Service Whether it’s a small refurbishment or a large scale development, every club should be looking at their venue on a regular basis and making improvements in line with market needs and of course competitors. During these times, the trick is in keeping your patrons happy and returning. There is a two-pronged approach in […]
To ensure consistent customer satisfaction with a service or a product, a business must be able to provide excellent customer service. This usually takes place during a transaction, like making a sale, returning a product, or asking for a refund. Customer service comes in various forms, including a phone call, in-person , self-service systems, and […]
My first day in Vegas taught me a great lesson in customer service and the faith we place in our staff. I’m here at G2E (Global Gaming Expo 2012) with other casino-entertainment professionals to see and learn what’s new and what’s next.