The history of Queensland’s commercialised gambling industry is linked to European settlement. Initially, the law makers of Australian colonies tried to prohibit some forms of gambling. These attempts to eliminate gambling proved unpopular and ineffective – illegal gambling largely persisted. As an alternative to total prohibition, laws were introduced to strictly regulate gambling activities – […]
When you are the Customer Liaison Officer at a gambling venue in Queensland it is important that you have a very good understanding of the different counselling services available to patrons.
You need to be aware of the responsible gambling information that is available in your workplace to assist you when responding to patrons request for information. It is important that you know where the following gambling information is located (if you are unsure where to locate any of the following information in your own venue, […]
Customer Liaison Officers need to be aware that the “Wanna Bet” campaign has been replaced by the new “Gambling too much?”. The campaign is currently being rolled out in gaming venues all over Queensland.
Working for Club Training Australia has been an amazing experience and has opened up many windows to great conversation between colleagues! The most recent conversation I had with a college of mine was after training a Customer Liaison Officer (CLO) session at a Queesnland club.