Tag Archives: Customer Liaison Officer

Information about the Potential Risks of Gambling

Information about the potential risks associated with gambling, and where to get help for problem gambling should be prominently displayed in all gambling areas, and near ATM and EFTPOS facilities servicing gambling areas. These responsible gambling practices minimise harm to gambling patrons.

QLD Responsible Gambling Code of Practice: Physical Environment

The Queensland Responsible Gambling Code of Practice organises responsible gambling practices, with particular focus on customer protection measures consisting of six broad categories. The fourth category relates the “physical environment” of the gambling venue.

Live gambling counselling via chat

Customer Liaison Officers need to be able to give information to patrons about online gambling counselling services that are available live and via chat. A patron can access the live counselling service as many times as helpful to them. Usually a counselling session lasts about 45 minutes. There are five steps in talking to a […]

QLD Responsible Gambling Code of Practice: provision of information

The Queensland Responsible Gambling Code of Practice commits the gambling industry to implement and adhere to responsible gambling practices, with a particular focus on customer protection measures. These practices are organised into six broad categories; the first being “provision of information.”

X