The Responsible Gambling Advertising and Promotions Guideline was developed to support the gambling industry to implement Section 6 – Advertising and Promotions – of the Queensland Responsible Gambling Code of Practice.
Tag Archives: Customer Liaison Officer
As I sit down to write this blog after two full days of training gaming nominees and Customer Liaison Officers, I come to think about how everyone is different in so many ways!
So many changes!!!! We all need to be aware that these changes are going to have a major impact on your responsible gambling practices and compliance issues! With the pre commitment saga out of the way, it’s time to now pull our socks up and prepare for yet another…
Information about the potential risks associated with gambling, and where to get help for problem gambling should be prominently displayed in all gambling areas, and near ATM and EFTPOS facilities servicing gambling areas. These responsible gambling practices minimise harm to gambling patrons.
Customer Liaison Officers should be able to provide information to patrons about the financial counselling services available to gamblers. Are financial concerns causing worry? – There are free financial counselling services offered across Australia that can help sort it out.
The Queensland Responsible Gambling Code of Practice commits the gambling industry to six responsible gambling practices, with a particular focus on customer protection measures. The sixth category is “advertising and promotions.”
The Queensland Responsible Gambling Code of Practice organises responsible gambling practices, with particular focus on customer protection measures consisting of six broad categories. The fourth category relates the “physical environment” of the gambling venue.
Customer Liaison Officers need to be able to give information to patrons about online gambling counselling services that are available live and via chat. A patron can access the live counselling service as many times as helpful to them. Usually a counselling session lasts about 45 minutes. There are five steps in talking to a […]
The Queensland Responsible Gambling Code of Practice commits the gambling industry to six responsible gambling practices, with a particular focus on customer protection measures. The second category is being “interaction with customers and community.”
The Queensland Responsible Gambling Code of Practice commits the gambling industry to implement and adhere to responsible gambling practices, with a particular focus on customer protection measures. These practices are organised into six broad categories; the first being “provision of information.”
Customer Liaison Officers should be able to provide information to patrons about gambling counselling services that are available by email.
The Queensland Responsible Gambling Code of Practice aims to achieve the following outcomes: