Tag Archives: Customer Liaison Officer

Updated Responsible Gambling Code: Practice 4

This blog is part four of a series of six, outlining the updated six (6) RG practices detailed in the recently updated Responsible Gambling Code of Practice. RSG staff and Customer Liaison Officers can use the information in this blog to ensure their venues meet the requirements of the Code. This week we examine Practice […]

Responsible Gambling Code of Practice: Outcomes

The Responsible Gambling Code of Practice is based on shared commitment by gambling industry providers to the guiding principle of ethical and responsible behaviour. This principle recognises the importance of customers’ wellbeing with a focus on minimising the potential harm of gambling. In addition, customers’ rights to privacy are respected.

Removal of Gaming Licences for Venue Staff in Queensland

By now you would have all guessed that I tend to write on the questions that were asked during training, for I find Customer Liaison Officers that they are the most interesting, and basically what is on everyone’s mind! So… in saying that…I’ve had a lot of people ask me this week during my gaming […]