You need to be aware of the responsible gambling information – RGS / RSG – that is available in your workplace to assist you when responding to patrons request for information. It is important that you know where the following gambling information is located (if you are unsure where to locate any of the following […]
A safe and supportive gambling environment involves establishing links with your local Gambling Help Service, and enlisting their professional advice and services. RGS / RSG staff should be able to readily provide responsible gambling information to patrons. Management should be supporting the responsible gambling role of the Customer Liaison Officer (CLO), and similar roles performed […]
It is every gambling venue’s responsibility to provide information to ensure patrons can make informed decisions about their gambling. As a gambling venue employee or RSG online certificate holder, your role in providing information to patrons within your workplace is absolutely critical.
Do you know someone with a gambling addiction or dealt with patrons who have exhibited negative gambling behaviours? There are many myths and mistaken beliefs that encourage people suffering from gambling addictions. Customer Liaison Officer training is one way of ensuring that problem gamblers are not operating under the misconception of the following myths.
Last time, we talked about the basic terms used in Player Loyalty Programs or PLP. This week, we’ll be looking at PLP reward point accrual or redemption mechanisms. Practice 5 outlines that PLP reward point accrual or redemption mechanisms do not focus exclusively on gambling activities where other venue activities are available, where practicable. Here […]
Many Australians deal with a gambling addiction, however most don’t know how to face their problem or where to start to get help. The first step is the hardest. Now, help is just a click away. Available immediately with no need to make an appointment, as there is now access to gambling counsellors online 24/7 […]
Have you ever walked out of a casino or hotel winning the jackpot? Majority of people, as much as they would like to say yes they have, have not. This is as the odds in gambling are always against you; the house always wins no matter what. Most people don’t realise or don’t want to […]
The Queensland Responsible Gambling Guidelines for Player Loyalty Programs (PLP) contains nine (9) practices for Customer Liaison Officers and gaming managers to implement in their venues.
The Queensland Responsible Gambling Guidelines for Player Loyalty Programs (PLP) contains nine (9) practices for Customer Liaison Officers and gaming managers to implement in their venues.
Gaming in Australia comprises all legal forms of gambling other than wagering — including lotteries, gaming machines, casino table games and keno. Minor gaming is the collective name given to art unions, raffles, lucky envelopes and the like.
According to the Productivity Commission’s Report into Gambling suggests that around 3 to 4% of all gamblers face difficulties ‘at least sometimes’ in controlling their gambling. For instance, around 1 in 25 gamblers play on after reaching a self-imposed limit and have difficulty in stopping themselves from playing.
Customer Liaison Officers must familiarise themselves with these definitions which are referred to frequently in the Queensland Responsible Gambling Guidelines for Player Loyalty Programs (PLP).