Tag Archives: Conflict resolution

Dealing with customer complaints

A good business tries to minimise customer complaints through excellent customer service, and address customer complaints about the business, or a product or service quickly and fairly. Although prevention is better than cure, it is almost inevitable that, at some stage, you personally will receive customer complaints. When undertaking a hospitality traineeship you will learn […]

Assertiveness vs Aggressiveness

When undertaking a hospitality traineeship you will learn important conflict resolution skills such as being assertive without being aggressive. Assertiveness is the ability to express our own concerns and needs in a direct and honest manner tactfully and with concern for the other person’s feelings.

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