Tag Archives: CLO

Alcohol and gambling patrons

The Queensland Responsible Gambling Code of Practice has outlined eight (8) key areas and best practices to ensure that the physical environment of a gambling venue is safe for patrons, and supports responsible gambling. Two of these measures address the way gambling patrons are served alcohol.

Gambling counselling by telephone

Customer Liaison Officers should be able to provide information to patrons about the gambling counselling services available over the phone. The 1800 858 858 Gambling Helpline provides telephone support 24/7. It is free, professional and confidential. The Helpline counsellors are there to help patrons deal with any gambling related issues.

Minors prohibited from gambling

Last week we looked at the features of a safe and supportive gambling venue, and the eight (8) key areas and best practices outlined by the Queensland Responsible Gambling Code of Practice – to ensure that the physical environment of a gambling venue is safe for patrons, and supports responsible gambling. The first key area […]

Excluded patrons and gaming promotions

As a gambling venue employee (if it is part of your job description), you must ensure that your venue’s advertising and promotional policies are correctly implemented. A key responsible gambling strategy is to ensure that a patron who is excluded from your venue (either a self-exclusion or a venue-initiated exclusion), is not sent advertisements or […]

Gambling counselling for concerned patrons

Gambling counselling offers support and strategies to make changes to take back control. Customer Liaison Officers should be able to provide information to patrons about gambling counselling. Gambling counselling allows a patron to talk about the impact gambling has had on their life – in a safe, confidential, and non-threatening environment. A counsellor is non-judgmental. […]

Role of responsible gambling staff

Are you a gambling venue employee? Do you understand your role as a gambling venue staff member? As a gambling venue staff member, your role involves: Being able to provide information to patrons and answer their questions on your venue’s responsible gambling financial transactions policy Present a copy of the financial transactions policy to patrons […]

Features of a safe and supportive gambling venue

A safe and supportive gambling environment involves establishing links with your local Gambling Help Service, and enlisting their professional advice and services. RSG staff should be able to readily provide responsible gambling information to patrons. Management should be supporting the responsible gambling role of the Customer Liaison Officer (CLO), and the similar role performed by […]

Face-to-face counselling for patrons with gambling problems

Customer Liaison Officers working at gambling venues in Queensland need to be able to explain the types of face-to-face counselling services available to gambling patrons. Counselling is one of the many options for people looking for solutions to problems caused by gambling. Face-to-face counselling means the patron physically goes to a counsellor’s office to engage […]

What is responsible gambling?

Are you a gambling venue employee? Do you understand the definition of responsible gambling? Responsible gambling occurs in a regulated environment where the potential harm associated with gambling is minimised and people make informed decisions about their participation in gambling. Responsible gambling occurs as a result of the collective actions and shared ownership by individuals, […]

History of Gambling in Qld

The history of Queensland’s commercialised gambling industry is linked to European settlement. Initially, the law makers of Australian colonies tried to prohibit some forms of gambling. These attempts to eliminate gambling proved unpopular and ineffective – illegal gambling largely persisted. As an alternative to total prohibition, laws were introduced to strictly regulate gambling activities – […]

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