This blog is part four of a series of six, outlining the updated six (6) RG practices detailed in the recently updated Responsible Gambling Code of Practice. RSG staff and Customer Liaison Officers can use the information in this blog to ensure their venues meet the requirements of the Code. This week we examine Practice […]
Customer Liaison Officers should be very familiar with the Queensland Responsible Gambling Guidelines for Player Loyalty Programs (PLP) if these types of programs are a feature of the venue.
The Responsible Gambling Code of Practice was recently updated and released by Government. This is the second blog in a series outlining the reviewed six (6) Responsible Gambling Practices. This week we look at Practice 2: Interaction with Customers and Community.
This blog begins a series of six, outlining the updated six RG practices detailed in the recently updated Responsible Gambling Code of Practice. RSG staff and Customer Liaison Officers require this knowledge to meet their legislative requirements.
The Responsible Gambling Code of Practice is based on shared commitment by gambling industry providers to the guiding principle of ethical and responsible behaviour. This principle recognises the importance of customers’ wellbeing with a focus on minimising the potential harm of gambling. In addition, customers’ rights to privacy are respected.
This blog continues a series on commonly used terms described in the recently updated Responsible Gambling Code of Practice. RSG staff and Customer Liaison Officers should have an in depth understanding of these terms.
The RG Code of Practice has been updated and re-released by the Queensland government. This blog presents the updated overview and the revised definitions of both problem gambling and responsible gambling.
This blog begins a series on some commonly used terms that are outlined in the recently updated Responsible Gambling Code of Practice. RSG staff and Customer Liaison Officers need a thorough understanding of these terms.
By now you would have all guessed that I tend to write on the questions that were asked during training, for I find Customer Liaison Officers that they are the most interesting, and basically what is on everyone’s mind! So… in saying that…I’ve had a lot of people ask me this week during my gaming […]
On light of my blog last week, I thought I’d write a quick rundown on the back of the gaming license abolishment and responsible gambling practices. However, this time let’s focus on the staff.
The Responsible Gambling Advertising and Promotions Guideline was developed to support the gambling industry to implement Section 6 – Advertising and Promotions – of the Queensland Responsible Gambling Code of Practice.