Tag Archives: CLO

Information that Should Be Available to Gambling Patrons | RGS / RSG


You need to be aware of the responsible gambling information – RGS / RSG –  that is available in your workplace to assist you when responding to patrons request for information.   It is important that you know where the following gambling information is located (if you are unsure where to locate any of the following […]

Features of A Safe and Supportive Gambling Venue | RGS / RSG


A safe and supportive gambling environment involves establishing links with your local Gambling Help Service, and enlisting their professional advice and services. RGS / RSG staff should be able to readily provide responsible gambling information to patrons. Management should be supporting the responsible gambling role of the Customer Liaison Officer (CLO), and similar roles performed […]