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Hospitality and Verbal Communication Go Hand in Hand

Why is verbal communication important within the hospitality industry? People always tell to us that communication is important, but they…

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Efficient Hospitality: Knowing The Menu

In addition to food and drink combinations, customers will also require information on the various accompaniments for different types of…

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The key to success for working in the hospitality industry

What is the key to success when working in the hospitality industry? The answer is something so simple and yet…

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Gaining a Knowledge of Wine

When working in the hospitality industry, part of your service role involves providing advice to customers when required. If a…

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Working in Hospitality: Product Knowledge

One of the first things you will learn when undertaking a school-based traineeship in hospitality is that you must be…

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Working in Hospitality: Product Knowledge

Food and beverage encompasses the service provided to customers in regard to food and a wide variety of beverages. It…

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Communicate with Customers and Colleagues from Diverse Backgrounds – Part II

Cultural awareness is about realising that not all people are the same. It is about knowing that different people have…

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Communicate with Customers and Colleagues from Diverse Backgrounds – Part I

Undertaking a school-based traineeship in hospitality will assist you communicate with customers and colleagues from diverse backgrounds.

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Quality Customer Service

When you undertake a school-based traineeship in hospitality, you will be learning to deliver quality customer service. What is customer…

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Mobile Phone Etiquette

Though nearly all of us have at least one mobile phone, undertaking a school-based traineeship in hospitality reminds us that…

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Quality customer service in FNQ?

Far North Queensland offers so many wonderful and unique features. The area I’ve been in for the past two days…

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Business Phone Calls: Providing Information

Studying a school-based traineeship in hospitality will give you the skills in making professional business phone calls. When providing information…

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