Working in hospitality establishments, you must be aware that culture influences us and all the people with whom we contact. Culture can be seen as set of beliefs, values, and patterns of behaviour common to a group of people.
In hospitality establishments, you are representing both yourself and the organisation you work for. Your personal presentation is important to the customer’s first impression of where you work. It tells them a great deal about you, the way you approach your job, and the service you are likely to offer. The image you need to […]