Successful Queensland Clubs have a policy detailing the staff responsibilities relating to cigarette vending machines and minors included in their induction program. Below are some suggested items to include in your policy.
Preventing Minors From Obtaining Tobacco:
You must take reasonable steps to ensure that a person under the age of 18 does not obtain a tobacco product from a vending machine, even if the product is for, or is claimed to be for, an adult.
If a customer who cannot show you proof that he or she is over the age of 18 years, tries to use a vending machine in your workplace, you should tell them that it is illegal to allow them to use the vending machine.
If the customer insists on using the machine, inform your Duty Manager to fill out an incident report. It is not expected that you physically prevent the customer from using the machine.
Sometimes a person under 18 years of age will bring in a note from one of their parents stating the person is buying tobacco for the parent. Even if you think the note is genuine, you must not allow them to use the vending machine. The same applies if a parent waits outside the premises while sending his or her child in to buy tobacco products.
Sight Acceptable Evidence Of Age:
You must see acceptable evidence of age for a person before allowing the person to obtain a tobacco product from a vending machine; unless you are satisfied the person is an adult.
An effective induction program ensures that the staff must understand their responsibility to ensure that minors do not obtain tobacco or smoking products from vending machines at the venue.