Staff inductions and bomb threats

Do you have a suitable induction program at your venue?Queensland Clubs often have a policy guiding staff in the unlikely event of a bomb threat included in their induction program. Below are some suggested items to include in your policy.

Bomb threats are usually received by telephone or in writing. Do not do anything that may place yourself or others in danger. A staff member receiving a telephone call should:

  • Remain calm

  • Attempt to keep the caller on the line

  • Attempt to attract another staff member’s attention so that the police may be notified on another line

  • Note the tone of voice, e.g. agitated, slurred speech

  • Identify if the caller is male or female

  • Note any names used

  • Note any speech idiosyncrasies or inflections, such as accents, or frequently used obscenities

  • Note any reasons the caller may give for placing a bomb

  • Note any times mentioned by the caller

Immediately after the telephone call is concluded:

  • The Duty Manager is to be informed

  • Notes made are to be preserved

  • Police are to be notified by calling 000 (dial 0 first to get a line out)

  • Local Police are to be notified

  • Remember not to touch or move anything

The Manager on duty has the discretion to implement evacuation procedures.

At the first opportunity, the staff member receiving the call is to make a full written account of recollection of the conversation.

An effective induction program ensures that the staffs are aware of what to do if the premises were subjected to a bomb threat.